ARNAV TAGOTRA
Senior Relationship Manager
DELHI
Summary
Dynamic Senior Relationship Manager with extensive experience at Kotak Mahindra Prime Ltd, excelling in team management and strategic thinking. Proven track record in enhancing portfolio health and achieving cross-selling targets. Skilled in risk assessment and delivering exceptional customer service, driving business growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Relationship Manager- Auto Loans
Kotak Mahindra Prime Ltd
02.2023 - Current
- Team handling tasks
- Administration of on-role employees (15 members team)
- Co-ordinating with various departments to provide one stop services to customer for all products
- Analysis of credit worthiness of customer of retail assets
Manager- Car Loans
Axis Bank Ltd
08.2021 - 01.2023
- Joined as Manager Auto Loans in J&K for DDSA, DSA and Branch Business with a team of 9 members
- Worked closely with Dealer Principle and Cluster head for new customer acquisition
- Portfolio and Delinquency Analysis in order to maintain healthy portfolio for bank and reduce delinquency level
- Achieving cross-selling targets by inducing new/existing customer to buy another product along with proposed
- Team handling tasks
- Administration of off-role and on-role employees
- Understanding Client business and business model to provide appropriate working capital solution across fund and non-fund-based product like Cash credit, Overdraft, Machinery Loans, LC, BG etc
- Focus to increase the book size and profitability
- Quality customer services within pre-defined TAT (Turn Around Time)
Deputy Manager - Car and TW Loans
ICICI Bank Ltd
10.2017 - 01.2021
- Joined as Relationship Manager in ICICI Bank Itd for TW and Auto Loans
- Handling Largest DSA portfolio of North Region for ICICI Bank Ltd
- Team Handing of 12 of-role members for Sourcing of business from Branches and Open Market
Education
PGDB - Banking
Manipal Academy
BangaloreB-Tech - Mechanical Engineering
Rayat and Bahara
Kharar, PunjabSkills
Due Diligence
Team Management
Sales Planning
Relationship Management
Risk Assessment
Strategic thinking
Financial Knowledge and skills
Customer Services Skills
Complaint Handling
Marketing
Delegation & negotiation skills
Timeline
Senior Relationship Manager- Auto Loans
Kotak Mahindra Prime Ltd
02.2023 - Current
Manager- Car Loans
Axis Bank Ltd
08.2021 - 01.2023
Deputy Manager - Car and TW Loans
ICICI Bank Ltd
10.2017 - 01.2021
PGDB - Banking
Manipal Academy
B-Tech - Mechanical Engineering
Rayat and Bahara