Sports
Arnav John Tamang
Reservations Sales Associate
New Delhi
Summary
An organized and dependable candidate with over a year of experience in the travel and hospitality industry, successful at managing multiple priorities with a positive attitude. Willing to take on responsibilities to meet team goals and maintain a full-time position that offers professional challenges. Adept in critical thinking and a quick learner with excellent communication and listening abilities, not only receptive to work requirements but also adaptable and detail-oriented. Eager to contribute the skills and dedication to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Senior Reservation Associate
Praxis Services Pvt. Ltd.
01.2023 - Current
- Provided exceptional guest service, promptly addressing inquiries and resolving any issues that arose during reservation process.
- Served as mentor to new hires sharing best practices and tips for success in their Senior Reservation Associate role.
- Ensured accuracy of guest information in database by diligently updating records and verifying details during each interaction.
- Improved customer satisfaction by efficiently processing reservation requests and providing detailed information on hotel amenities.
Hotel Trainee
Radisson Hotels
01.2022 - 05.2022
- Learned and used Opera Software to enter and maintain up-to-date information for each hotel room and guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Learned the procedure of night audits, attaching vouchers and printed out the daily report.
Travel Agent Intern
View Holiday Trip Pvt. Ltd.
03.2021 - 08.2021
- Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
- Communicated with various clients via emails, phone and face-to-face interactions to generate leads.
- Contributed to team success by supporting colleagues during periods of high workload or staff absences.
- Assisted clients in resolving travel-related issues with promptness and professionalism.
Hotel Trainee
Le Méridien
11.2019 - 01.2020
- Trained in the Food & Beverage Department, Front Office and Concierge.
- Worked closely with the concierge team to provide personalized recommendations and services for guests.
- Welcomed guests to the facility, addressed complaints and found solutions to problems.
Education
Bachelor of Vocation - Tourism And Hospitality Management
Ambedkar University
New Delhi 04.2001 -
CBSE - Higher Secondary - Humanities
MDK Arya Public School
Pathankot 04.2001 -
CBSE - Senior Secondary -
Bal Bhavan International School
New Delhi 04.2001 -
Skills
Training and mentoring
Accomplishments
- Rewarded with the employee of the month certificate for 4 consecutive months in the year 2023 at Praxis Services Pvt. Ltd.
- Winner of the United India Games Association National Football Championship - Goa, representing Delhi State. (October, 2017)
- 3rd position at the National Games Championship Football Dehradun, representing Delhi State. (October, 2017)
- Received the Best Player in the University award for the session 2019-20.
Interests
Travelling
Fitness
Timeline
Senior Reservation Associate
Praxis Services Pvt. Ltd.
01.2023 - Current
Hotel Trainee
Radisson Hotels
01.2022 - 05.2022
Travel Agent Intern
View Holiday Trip Pvt. Ltd.
03.2021 - 08.2021
Hotel Trainee
Le Méridien
11.2019 - 01.2020
Bachelor of Vocation - Tourism And Hospitality Management
Ambedkar University
04.2001 -
CBSE - Higher Secondary - Humanities
MDK Arya Public School
04.2001 -
CBSE - Senior Secondary -
Bal Bhavan International School
04.2001 -
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