Detail-oriented and highly organized professional with a strong background in providing comprehensive administrative support within fast-paced environments. Skilled in data entry, document management, scheduling, and team coordination, with a focus on maintaining efficiency and accuracy. Adept at supporting daily operations, ensuring seamless communication between departments, and upholding compliance with all procedures. Proficient in Microsoft Office Suite, and communication platforms such as Webex. Committed to contributing to operational excellence through proactive problem-solving and a strong attention to detail.
Overview
10
10
years of professional experience
Work History
Warehouse Associate (Former Operations Admin)
Shepard Exposition Services
01.2023 - Current
Collaborate with team members to meet daily goals and complete tasks efficiently
Manage inventory control to ensure accurate stock levels and locations
Organize storage areas to improve product accessibility
Record and audit PTIs and repairs for trailers, tractors, and forklifts
Adapt to various roles within the warehouse as needed
Meet productivity targets while maintaining quality and safety standards
Oversee inbound and outbound shipments, directing teams and managing inventory
Prepare orders for shipment by packing, labeling, and scheduling pick-ups
Provide administrative support to Operations, Logistics, and ESR teams
Document key processes and procedures for operational efficiency
Create purchase orders for departmental needs
Process invoices for accounts payable
Manage petty cash and scrap metal transactions
Coordinate office events and share company communications via email and bulletin boards
Operations Coordinator
GES Exposition Services
02.2022 - 01.2023
Guided internal teams to meet performance goals
Supervised daily operations across multiple locations
Worked with area managers to assess needs and improve workflows
Handled troubleshooting and resolved operational issues
Reviewed blueprints before submitting structures for build
Ordered materials or requested transfers from other offices
Managed show freight and logistics
Identified and resolved key issues impacting warehouse and show operations
Preloader/Sorter
UPS
11.2021 - 02.2022
Lifted and moved packages up to 75 pounds onto conveyor belts
Used handheld scanners to track and move freight through the distribution system
Installed protective materials to prevent item damage during transport
Payroll Assistant
Jackson Flooring & Carpet
06.2021 - 11.2021
Updated employee records with changes in address, salary, and other details
Responded to employee inquiries with accurate and timely information
Researched and resolved timekeeping discrepancies
Verified leave balances by checking accrued hours against reported time
Parts Clerk
Bimbo® Bakeries USA
01.2021 - 06.2021
Organized parts storage and stocked inventory following company guidelines
Followed performance and compliance standards
Reviewed and improved processes to maintain quality and service goals
Maintained supply levels by ordering parts from catalogs and vendors
Set up displays and organized shelves to promote products and overstocks
Quickly learned new skills to boost efficiency and productivity
Kept parts counter and sales floor clean and well-organized
Canvasser
CADC-LLC
12.2020 - 01.2021
Engaged with and educated voters in rural Atlanta to support a secondary election campaign
Went door-to-door to share voting information and help register voters
Visited over 50 homes daily to promote voter participation
Improved team coordination by sharing updates on traffic and weather conditions
City Carrier Assistant
USPS
11.2020 - 12.2020
Planned and organized mail in delivery sequence for assigned route
Provided friendly customer service and assisted with mail-related concerns
Used handheld scanners to track deliveries and update system records
Operated vehicles and equipment to transport mail and packages
Delivered mail on foot to over 50 homes and businesses per shift
Field Organizer
GBI Strategies LLC
10.2020 - 11.2020
Contributed to strategy and planning efforts to grow organizing programs and support campaign goals
Helped plan, schedule, and host community events to increase outreach and engagement
Worked with leadership to set objectives and develop action plans
Built relationships with local organizations and leaders to raise awareness and support reforms
Coordinated volunteer efforts and distributed promotional materials in partnership with leadership
Fostered connections with cultural groups by respecting community values and norms
Trained team leaders to manage volunteers during the Presidential Election
Subrogation Caseworker I
HMS (Mindlance LLC Temp Agency)
08.2020 - 10.2020
Supported daily operations and collaborated effectively with team members
Identified representative payees or contacts for deceased Medicaid beneficiaries and processed estate values
Prioritized case tasks, created intent-to-collect letters, and completed various administrative duties
Contacted non-responsive rep-payees to discuss repayment plans and options
Used time management skills to meet strict deadlines
Resolved issues, improved workflows, and delivered excellent service
Administrative Assistant
CTP Corp
12.2018 - 08.2020
Created and maintained spreadsheets and databases to track sales and performance data
Improved document organization by implementing an efficient filing system
Sorted and distributed office mail; recorded incoming shipments for company records
Managed supply inventory and placed orders to maintain stock levels
Maintained customer databases for accurate recordkeeping
Provided daily support to Accounts Payable, Purchasing, and Payroll departments
Scheduled daily assignments for 10 maintenance specialists across 3 locations
Receptionist
Jobsite Supplies
08.2018 - 12.2018
Managed multiple tasks while meeting tight deadlines
Answered and directed incoming phone calls promptly and professionally
Scheduled appointments, communicated with clients, and updated records
Greeted visitors and customers, providing friendly and helpful assistance
Maintained confidentiality of client and company information
Provided clerical support by copying, faxing, and filing documents
Human Resources Coordinator
INcare Solutions
02.2018 - 08.2018
Conducted background and reference checks to support hiring and onboarding
Reviewed HR paperwork for accuracy and completeness
Supported HR tasks including record keeping, data entry, and general administration
Explained employee compensation, benefits, schedules, and promotion opportunities
Assisted recruitment by posting job ads, screening applicants, scheduling interviews, and drafting offer letters
Completed employment verifications and unemployment paperwork for hires and terminations
Maintained HR information systems and updated employee files
Monitored employee records and personnel documents to ensure accuracy
Addressed employee questions and complaints about policies and benefits
Conducted new employee onboarding and ongoing orientation training
Guided senior leaders on employee corrective actions
Improved processes and supervised staff to enhance productivity
Collaborated with managers to ensure policy compliance and recommended improvements
Material & Install Coordinator/Natl Acct Manager
Johnson Controls (Tyco Integrated Security)
11.2015 - 02.2018
Streamlined material delivery processes to boost efficiency and reduce downtime
Verified received materials by matching shipments against packing lists
Assembled pallets and crates for safe transport of goods
Used handheld scanners and logs to track inventory accurately
Received, unpacked, and prepared shipments and equipment
Packed items properly for shipment according to orders and requisitions
Performed cycle counts and maintained inventory control
Used GAANT software to update customer info, repair logs, and inventory records
Led teams of up to 10 employees during installations, testing, and system start-ups
Monitored product quality and communicated improvements to management
Supervised installers and mechanics to ensure timely, quality work
Scheduled and managed maintenance, repair, and installation tasks
Solved complex issues to support sales and business growth
Ensured compliance with company policies and quality standards
Prepared sales reports and recommended marketing initiatives
Reactivated lapsed accounts, generating additional revenue
Maintained frequent customer contact to assess satisfaction and promote new offerings
Managed and expanded business relationships to increase sales and revenue
Collaborated with business development managers to set performance goals and milestones
Education
High School Diploma -
Arsenal Tech
Indianapolis, IN
Certificate - Project Management
Coursera - Online
10-2023
Skills
Operations Administration
Customer support (Phone & Email)
Customer relationship management
Professional verbal and written communication
Issue Resolution
Logistics Coordinator
Carrier coordination & Load booking
Logistics Documentation (BOLs, Labels, SLI)
Shipping Documentation Preparation
Shipment Tracking & Tracing
Microsoft Office (Excel, Word, Outlook)/ Webex Communication
Data Entry & Report Generation
Certification
Project Management - Coursera - Online - October 2023