AROCKIA JECINTHA
Chennai
Summary
Leverage a wealth of over 18 years in the IT sector, focusing on project management, service delivery, and network operations to drive impactful results in a challenging role.
Results-driven IT professional with 18 years of progressive experience in Service Delivery Management, Operations Management, and Project Management, with a strong foundation in Network Infrastructure Design, Routing & Switching, Firewall Configuration, and Wireless Networking. Showcased success in leading end-to-end infrastructure projects, managing global service delivery, and ensuring robust network performance across geographies. Proficient in configuring and managing a wide range of network devices including Cisco Switches/Routers, ASA Firewalls, Palo Alto Firewalls, F5 Load Balancers (LTM, GTM), and Checkpoint Firewalls. Adept at change management, technical training coordination, and driving continuous improvement initiatives aligned with organizational goals. Possesses a strong background in network migrations, troubleshooting complex infrastructure issues, & designing test labs for simulation & testing purposes. Experienced in managing client communications, stakeholder reporting, vendor coordination, and supporting compliance audits. Holds certifications in ITIL Foundation V3, CCNP, PRINCE2, and Certified Scrum Master, reflecting a well-rounded expertise in both technical and managerial domains.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Domain Architect
Fujitsu Consulting India Pvt. Ltd.
Chennai
07.2021 - Current
- Led the network team in Configuring and managing network labs, including setting up network devices for test environments, creating test cases, and performing functionality testing.
- Designing and delivering technical training programs aligned with organizational needs by conducting Training Needs Analysis (TNA) and collaborating with subject matter experts.
- Coordinating with cross-functional teams to ensure seamless execution of technical workshops and certification tracks.
- Utilizing tools like Microsoft Visio & Microsoft Forms for lab simulations, documentation, and training feedback analysis.
- Monitoring and reviewing training outcomes to enhance knowledge transfer efficiency and maintain infrastructure readiness.
- Preparing and submitting regular reports to senior management on training schedules, outcomes, and impact analysis.
- Designed a fully functional lab environment that replicated real-time network scenarios used for internal evaluations and testing.
- Reduced lab setup and testing timelines through process automation and structured documentation.
- Successfully implemented training initiatives leading to improved team productivity.
Lead Consultant - Network Infrastructure
ITC Infotech Pvt. Ltd.
Chennai
08.2020 - 07.2021
- Led the network tower for managing end-to-end infrastructure support across multiple BMI locations in Europe.
- Oversaw remote management of Cisco Catalyst, Nexus switches, wireless access points, and firewalls (Cisco ASA, Palo Alto).
- Served as Change Manager responsible for reviewing and validating change requests and leading Root Cause Analysis (RCA) discussions.
- Collaborated with global teams to plan and execute maintenance windows and firmware upgrade activities.
- Ensured compliance with ITIL-based processes and maintained high levels of network uptime and SLA adherence.
- Streamlined change review process, reducing approval time.
- Successfully executed major maintenance activities without downtime.
- Led a regional firewall upgrade project across locations with zero post-change issues.
Project Manager - Virtual Migration Team
JP Morgan Chase (Payroll: Bahwan CyberTek)
Chennai
12.2018 - 01.2020
- Worked across multiple business units to gather technical requirements for global network migration initiatives.
- Led the replication of F5 Load Balancer (LTM, GTM) and Checkpoint Firewall configurations in newly provisioned environments.
- Collaborated with security and compliance teams to align migration plans with policy and audit standards.
- Conducted pre- and post-migration testing and provided technical support during critical migration phases.
- Documented architecture changes and updated configuration baselines for future reference.
- Played a key role in migrating applications to the new network setup with zero security breaches.
- Enhanced configuration accuracy through the implementation of structured validation checklists.
- Recognized for quick turnaround in resolving firewall-related incidents during high-stake transitions.
Senior Technology Specialist - Network Services
Infosys Ltd.
Chennai
06.2008 - 12.2018
- Designed and deployed network infrastructures based on business requirements across multiple client locations.
- Installed and configured Cisco Routers, Switches, Firewalls (ASA, Palo Alto), Cisco VOIP, and Wireless Access Points.
- Handled execution of scheduled changes, patching, and upgrades on network devices while ensuring business continuity.
- Coordinated with global support teams and vendors for proactive incident resolution and device lifecycle management.
- Provided Level 3 support, root cause analysis, and escalation handling for complex network issues.
- Assisted in internal and external information security audits by preparing detailed network documentation.
- Mentored junior engineers and conducted knowledge sharing sessions to uplift team technical capabilities.
- Led a multi-site network upgrade project that enhanced infrastructure stability and reduced incident rates.
- Improved average incident response time through the introduction of SOPs and escalation matrices.
- Played a pivotal role in maintaining 99.99% network uptime across client environments.
Education
Bachelor of Engineering (B.E.) - Computer Science
Anna University
01.2005
Skills
- Routing & Switching
- Firewalls
- Wireless Networking
- VOIP
- F5 Load Balancer
- Zabbix
- SolarWinds
- ServiceNow
- Microsoft Visio
- PowerPoint
- Excel
- Word
- Microsoft Forms
Certification
- Certified Scrum Master, 2024
- PRINCE2, 2023
- CCNP (Cisco Certified Network Professional), 2022
- ITIL Foundation V3, 2017
Languages
- English
- Tamil
Personal Information
Date of Birth: 05/23/84
Profile Summary - Summary
Results-driven IT professional with 18 years of progressive experience in Service Delivery Management, Operations Management, and Project Management, with a strong foundation in Network Infrastructure Design, Routing & Switching, Firewall Configuration, and Wireless Networking. Showcased success in leading end-to-end infrastructure projects, managing global service delivery, and ensuring robust network performance across geographies. Proficient in configuring and managing a wide range of network devices including Cisco Switches/Routers, ASA Firewalls, Palo Alto Firewalls, F5 Load Balancers (LTM, GTM), and Checkpoint Firewalls. Adept at change management, technical training coordination, and driving continuous improvement initiatives aligned with organizational goals. Possesses a strong background in network migrations, troubleshooting complex infrastructure issues, & designing test labs for simulation & testing purposes. Experienced in managing client communications, stakeholder reporting, vendor coordination, and supporting compliance audits. Holds certifications in ITIL Foundation V3, CCNP, PRINCE2, and Certified Scrum Master, reflecting a well-rounded expertise in both technical and managerial domains.
Timeline
Domain Architect
Fujitsu Consulting India Pvt. Ltd.
07.2021 - Current
Lead Consultant - Network Infrastructure
ITC Infotech Pvt. Ltd.
08.2020 - 07.2021
Project Manager - Virtual Migration Team
JP Morgan Chase (Payroll: Bahwan CyberTek)
12.2018 - 01.2020
Senior Technology Specialist - Network Services
Infosys Ltd.
06.2008 - 12.2018
Bachelor of Engineering (B.E.) - Computer Science
Anna University
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