Microsoft Power BI
Arokia Joyce A
Senior Data Analyst
Chennai
Summary
Experienced data analyst with 4+ years of expertise in Power BI, Tableau, and Platform Analytics in ServiceNow. Proficient in creating visually compelling reports and generating actionable insights for data-driven decision-making. Skilled in SQL for data manipulation and analysis. Proven track record of optimizing business processes through automation with Power Automate. Collaborates cross-functionally to translate complex data into understandable insights. Passionate about leveraging technology to unlock data's true value and enhance organizational performance.
Overview
6
6
years of professional experience
8062
8062
years of post-secondary education
5
5
Certificates
Work History
Senior Data Analyst
HCL Technologies
12.2020 - Current
- Developed and maintained ServiceNow Performance Analytics Dashboards, leveraging ServiceNow modules to extract and visualize key performance metrics.
- Designed dynamic dashboards in Tableau and Power BI, applying advanced visualization techniques to deliver actionable insights to stakeholders.
- Automated workflows using Power Automate, streamlining data collection, transformation, and reporting, reducing manual effort.
- Utilized SQL to write complex queries for data extraction and transformation across multiple sources for dashboard integration.
- Collaborated with stakeholders to define KPIs, SLAs, and data models, ensuring alignment with business goals.
- Conducted data validation and quality checks to ensure dashboard accuracy and integrity.
- Provided user training and support to drive adoption of data-driven decision-making.
- Built basic PowerApps forms for internal tracking of offboarding requests.
- Managed Azure DevOps (ADO) boards for task tracking, project progress, and workflow streamlining in agile environments.
- Led compliance and internal training automation for over 7,000 employees using Power Automate.
- Oversaw PMO activities including resource assignment and delimitation across projects using HCL’s RAS tool.
Flinto Class
06.2019 - 09.2019
- Company Overview: a Preschool chain based in Chennai
- Worked on improving sales for Flinto class by Pitching to existing preschools (CAT C) and new preschools (CAT A)
- Created a repository of data and tools to be used by 20 sales people for improving sales.
- Involved in primary and secondary data collection from existing preschools and through online research to enable sales team to target CAT A and CAT C better.
- Identified the opportunity space in preschools, challenges in sales funnel of operationalizing CAT A and CAT C preschools.
- Prepared excel dashboards for leadership team to view the insights.
- A Preschool chain based in Chennai
Education
MBA - Operations And Marketing
SSN School of Management
Chennai09-2020
B Tech -
St.Joseph's College of Engineering
06-2018
Intermediate -
S.R.V. Girls Hr.Sec.School
06-2013
High school -
Mahatma Montessori Matric.Hr.sec.school
06-2011
Skills
Proficient in data visualization tools: Power BI and Tableau
Software
Tableau
SQL Server Management Studio (SSMS)
Power Automate
Azure Devops (ADO) Board
Certification
Rated as 'Distinguished Performer' (Top Rating) during the yearly performance review.
Notice Period
2 months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Data Analyst
HCL Technologies
12.2020 - Current
Flinto Class
06.2019 - 09.2019
MBA - Operations And Marketing
SSN School of Management
B Tech -
St.Joseph's College of Engineering
Intermediate -
S.R.V. Girls Hr.Sec.School
High school -
Mahatma Montessori Matric.Hr.sec.school
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