Arolin Varghese
Bangalore
Summary
Results-oriented and client-focused, with experience in providing exceptional customer service and cultivating strong client relationships. Proficient in leveraging a consultative approach to identify client needs, and provide strategic recommendations. Skilled in managing multiple client accounts, coordinating cross-functional teams, and achieving revenue targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Coordinator/Client Service Executive
Premiere Digital Services
Bangalore
04.2024 - Current
- Serve as the primary point of contact for Apple TV+, ensuring excellent client satisfaction.
- Address client inquiries, concerns, and escalations promptly and professionally.
- Oversee and audit the end-to-end delivery of digital content for Apple TV+, ensuring timely and high-quality execution.
- Work closely with internal teams (mastering, fulfillment,etc.) to meet client expectations.
- Track project progress, ensuring adherence to Apple TV’s specifications and Premiere Digital’s service standards.
- Monitor KPIs and SLAs to maintain high service levels.
- Executed high-end projects for Amazon, Canal+, Movistar, and TVing Korea.
Account Coordinator/Client Services Executive
Deluxe Media Entertainment, California
Bangalore
03.2022 - 07.2023
- Primary contact for clients of Sony Pictures Entertainment, both internal/external stake holders & the US counterparts. Managed day to day activities of multiple projects & account management.
- Coordinated with cross-functional teams to ensure day to day production is running effectively. Liaise with finance teams for billing, invoicing, and budget tracking.
- B2B Sales, Marketing, Reporting, Procurement, Metadata, Trailer, Audio/Video Delivery and Billing. Developed and coordinated new client relationships and sales. Experience working in a fast-paced environment.
- Executed orders/projects for clients including Google Play, New Media Solutions, YouTube, Amazon, Netflix, Hulu, HBO etc.
Content Creator (part-time)
Startup Elite
Mumbai
09.2021 - 02.2022
- Content Writing, Blog posts, Editing, & B2C.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands. Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Journalism Intern
Malayala Manorama Company Ltd.
Kottayam
08.2017 - 05.2019
- News writing, Editing and Translation, Mentored Online News Portal, Press Release. Part of the News Desk & actively monitored news alerts and home page
- Attended press conferences and other media events to gather relevant information and quotes for stories. Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
Education
Master of Arts - English Literature
Kristu Jayanti Autonomous College
BangloreBachelor of Arts - Journalism And Mass Communication
Amity University
MumbaiSkills
- Linux
- MS Office
- OpenShot
- LibreOffice
- Aspera
- Signiant
- GIMP
- Diskover
- Mediapulse
- AirTable
- Project management
- Database Management
- Attention to Detail
- Problem-Solving
- Organization & Time Management
- Media Proficiency
Languages
- English
- Hindi
Affiliations
- Sports person
- Digital creator
Accomplishments
- Team player
Certification
- Digital marketing
Timeline
Account Coordinator/Client Service Executive
Premiere Digital Services
04.2024 - Current
Account Coordinator/Client Services Executive
Deluxe Media Entertainment, California
03.2022 - 07.2023
Content Creator (part-time)
Startup Elite
09.2021 - 02.2022
Journalism Intern
Malayala Manorama Company Ltd.
08.2017 - 05.2019
Master of Arts - English Literature
Kristu Jayanti Autonomous College
Bachelor of Arts - Journalism And Mass Communication
Amity University
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