Aroma
Gurugram
Summary
Organized and dedicated Admission Counsellor and Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Hardworking Team player with expertise in completing various administrative tasks and offering staff support. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Admission Counselor and Admin Assistant
Red Roses Public School
03.2023 - Current
- Welcomed parents as the initial point of contact for admission inquiries regarding their children
- Guided parents through the admission process, emphasizing the importance of timely document submission
- Assisted parents in filling out forms, ensuring accuracy and completeness
- Encouraged students to start evaluations while parents met the Principal
- Verified documents, updated admissions, and followed up on pending paperwork
- Managed admin desk, handled queries, and assisted in administrative tasks
- Assigned teacher substitutions and updated enrolment data
- Developed student's cognitive skills and emotional and social skills through dance classes.
- Led recruitment and onboarding efforts, including sourcing, interviewing, and training new employees
- Manage administrative tasks actively, ensuring efficient operations and maintaining accurate records.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved parent satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Section Manager
Marks & Spencer Reliance India Pvt. Ltd.
12.2021 - 11.2022
- Cultivated a high-performing customer service team through targeted training initiatives and performance metrics, the team consistently achieved a 95% satisfaction rate and successfully resolved over 500 customer inquiries weekly
- Oversaw the day-to-day running of the store, ensuring adherence to standards and store SOPs
- Monitored and took proactive measures to meet sales targets consistently
- Implemented strategies to minimize shrinkage and maintain high standards
- Conducted regular audits and executed operational procedures effectively.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
Customer Service Assistant Manager
Channelplay Private Limited
03.2020 - 11.2021
- Managed and resolved customer queries alongside the team, ensuring high customer satisfaction
- Oversaw the smooth functioning of the team on the floor, addressing team issues and queries promptly
- Monitored team performance, facilitated improvement, and maintained performance ratings
- Conducted training sessions for new employees, guiding them through role transitions
- Handled customer escalations through email, social media, and telephone channels
- Coordinated home delivery of products and consignments, ensuring timely and efficient service.
Assistant Department Manager
Big Bazaar, Future Group
06.2019 - 11.2019
- Managed approximately 30 inbound and outbound client queries, ensuring prompt and effective resolutions
- Utilized channels such as email and social media for timely issue resolution
- Conducted quality checks and inspections to maintain high standards in customer handling
- Provided floor support and effectively managed the team to enhance overall performance.
Junior Executive
Nagarro
01.2018 - 12.2018
- Orchestrated domestic and international travel for employees, ensuring seamless arrangements
- Managed end-to-end travel solutions for upto 5 employees in aweek, including temporary accommodation for new hires
- Oversaw task assignments and management for individual employees
- Provided alternative travel assistance to ensure employee convenience and safety.
Education
MBA (Tourism & Travel Management) -
Indian Institute of Tourism And Travel Management
Gwalior01.2018
Bachelor in Geography Tourism and Travel Management -
Madras Christian College
Chennai01.2016
Diploma in Human Resource Management -
Madras Christian College
Chennai01.2014
12th Grade -
St. Crispin's Sen. Sec. School
Gurugram01.2013
10th Grade -
St. Crispin's Sen. Sec. School
Gurugram01.2011
Skills
- Strong Communication and Interpersonal Skills
- Team Management and Employee Relations
- Adaptability and Quick Learning
- Organizational and Time Management Skills
- Skilled in intake interviewing, onboarding, and Training
- Bilingual in English, Hindi and Tamil
- Public speaking ability
- Student Records Management
- Interpersonal Skills
- Multitasking and Problem Solving
Awards
- 1st Prize in intra-college Essay competition at Madras Christian College.
- Presented 'Eco Tourism in Tirunelveli' research paper at the 6th Asia Euro Conference, 2016.
- Completed 'Short Term Adventure Course' at Atal Bihari Vajpayee Institute of Mountaineering, Manali.
- Submitted research paper to Asia Euro Conference at IITTM, Gwalior.
- Secured 2nd position in Case Study competition and 3rd position in Itinerary competition at Disha 2016, IITTM, Gwalior.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Elementary (A2)
Timeline
Admission Counselor and Admin Assistant
Red Roses Public School
03.2023 - Current
Section Manager
Marks & Spencer Reliance India Pvt. Ltd.
12.2021 - 11.2022
Customer Service Assistant Manager
Channelplay Private Limited
03.2020 - 11.2021
Assistant Department Manager
Big Bazaar, Future Group
06.2019 - 11.2019
Junior Executive
Nagarro
01.2018 - 12.2018
MBA (Tourism & Travel Management) -
Indian Institute of Tourism And Travel Management
Bachelor in Geography Tourism and Travel Management -
Madras Christian College
Diploma in Human Resource Management -
Madras Christian College
12th Grade -
St. Crispin's Sen. Sec. School
10th Grade -
St. Crispin's Sen. Sec. School
Similar Profiles
SMITA THAKURSMITA THAKUR
Trained Graduate Teacher-Science (Middle School) at Pacific World SchoolTrained Graduate Teacher-Science (Middle School) at Pacific World School
Janell RutledgeJanell Rutledge
Educational Assistant at Red Deer Public School District/ Hunting Hills High SchoolEducational Assistant at Red Deer Public School District/ Hunting Hills High School
Samantha PilgrimSamantha Pilgrim
Home Tutor at Red Deer Public School DistrictHome Tutor at Red Deer Public School District
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Bhoomika SachdevaBhoomika Sachdeva
Assistant Manager - Human Resources at StashfinAssistant Manager - Human Resources at Stashfin