AROMAL BIJU
Dubai
Summary
Experienced IT Support and Systems Professional with a solid background in server administration, network support, and end-user IT operations. Proven ability to manage system migrations, maintain reliable infrastructure, and deliver responsive technical support in fast-paced environments. Strong understanding of enterprise IT operations, asset and device management, and Microsoft 365 administration, with practical experience working within the UAE IT landscape.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Support Specialist
SRR Building Materials Trading LLC
01.2025 - Current
- Administered and maintained Windows Servers and virtual server environments to ensure stable and secure operations.
- Led full-scale ERP migration projects, including transitioning from Tally to a new ERP system supporting over 500 users.
- Executed email server migrations, including moving from A2A Hosting to Zoho Mail, ensuring minimal downtime and smooth transition.
- Installed, configured, and provided ongoing support for attendance systems, including Hikvision and Biotime devices.
- Deployed, configured, and maintained IP telephony solutions, including Avaya and Grandstream phone systems, ensuring seamless communication.
- Managed network operations and troubleshooting, including VLAN creation, firewall configuration, and traffic management.
- Installed, configured, and maintained CCTV systems, including both IP-based and analog cameras.
- Delivered comprehensive desktop and end-user IT support, troubleshooting hardware, software, and printer issues.
- Managed mobile device administration tools such as Zoho ManageEngine and AirDroid, IT asset inventory, and lifecycle management for organizational efficiency.
- Oversaw Microsoft 365 licensing and administration, leveraging strong knowledge of UAE network service providers and infrastructure.
IT Solution Engineer
IBS Software
07.2022 - 10.2024
- Provided IT support for cruise booking applications, ensuring system reliability and reducing downtime by 30% through effective troubleshooting and performance optimization.
- Managed system configurations and performed basic Linux and Windows server administration to maintain reliable operations.
- Delivered front-line technical support by addressing critical client-reported issues, ensuring high customer satisfaction.
- Utilized tools like Jira and SoapUI for issue tracking and testing, streamlining IT support processes.
Education
Bachelor - Computer Science & Engineering
Vidya Academy of Science & Technology Technical Campus
07.2022
Biology Science -
G.H.S.S Kollam
03.2018
Skills
Network Troubleshooting
Asset Inventory Management
Windows/Linux Servers
ERP Architecture
Email Migrations
Timesheet Integration
Certification
Monitor Suspicious Discussions Project, Developed a project to monitor suspicious discussions on online forums using data mining, Python, and machine learning techniques.
Personal Information
- Date of Birth: Nov 1999
- Nationality: Indian
Timeline
IT Support Specialist
SRR Building Materials Trading LLC
01.2025 - Current
IT Solution Engineer
IBS Software
07.2022 - 10.2024
Bachelor - Computer Science & Engineering
Vidya Academy of Science & Technology Technical Campus
Biology Science -
G.H.S.S Kollam