Aromal K. A
Kochi
Summary
Dynamic IT professional with extensive experience at Milestone Technologies, excelling in IT Service Management and Microsoft Intune. Proven track record in enhancing security through effective endpoint management and compliance monitoring. Adept at resolving complex issues while fostering collaboration and communication across global teams, ensuring seamless IT operations and user satisfaction.
Overview
4
4
years of professional experience
Work History
Global IT Helpdesk Specialist
Milestone Technologies
Kochi
04.2025 - Current
- Delivered Tier 1 and Tier 2 IT support for global users via ServiceNow, ensuring high SLA compliance.
- Administered Microsoft Intune, creating and deploying device compliance policies and configuration profiles.
- Managed patching for Windows endpoints and servers, automating updates to reduce security vulnerabilities.
- Oversaw Office 365 user administration, including mailbox management and troubleshooting Exchange/Teams issues.
- Documented resolutions and standard operating procedures to enhance knowledge base for quicker issue resolution.
- Monitored compliance with IT policies, supporting audit readiness and security governance.
Executive - Internal IT
Suyati Technologies
02.2022 - 04.2025
- Deploy and configure endpoint security solution
- Customize antivirus policies based on the risk assessment and the unique requirements of each group
- Switching and Network Administration
- Addressing daily IT tickets and timely closure of the assigned tickets, diagnosing and resolving hardware, software, and network issues
- Backing up of critical VMs, Databases, N/W devices, and Applications
- Restoration from the backups
- Alert configuration upon failed backups and limited available storage and Migration of VM
- Database administration(MSSQL, Mysql)
- Windows Active Directory administration
- Asset Management and Tracking
- Implement and manage encryption solutions to protect sensitive data on endpoints
- Monitoring critical assets with the help of Grafana and Prometheus and configuring alerts
- Install and configure VMware ESXi hypervisors on physical servers and ensure proper networking and storage configurations for virtualization
Executive - Internal IT (Intern)
Suyati Technologies
10.2021 - 02.2022
- Addressing daily IT tickets and timely closure of the assigned tickets, Diagnosing and resolving hardware, software, and network issues.
- Asset Management and Tracking
- Assist in making informed decisions regarding asset procurement and retirement and the disposal or recycling of retired assets.
Education
Diploma - Network Administration
Jetking Infotrain
01.2021
Bachelor of Computer Application (BCA) -
Naipunnya School Of Management
01.2020
Skills
- IT Service Management (ITSM)
- Microsoft Intune:
- Entra ID / Azure Active Directory:
- System & Server Administration:
- Office 365 Administration
- Networking & Security
Languages
English, Malayalam
Timeline
Global IT Helpdesk Specialist
Milestone Technologies
04.2025 - Current
Executive - Internal IT
Suyati Technologies
02.2022 - 04.2025
Executive - Internal IT (Intern)
Suyati Technologies
10.2021 - 02.2022
Diploma - Network Administration
Jetking Infotrain
Bachelor of Computer Application (BCA) -
Naipunnya School Of Management
Similar Profiles
Joshuar RodriguezJoshuar Rodriguez
Data Center Logistics Associate / Data Center Technician at Milestone TechnologiesData Center Logistics Associate / Data Center Technician at Milestone Technologies
MYTAVIOUS CARRIGANMYTAVIOUS CARRIGAN
Meta (Facebook) Data Center Technician at Milestone TechnologiesMeta (Facebook) Data Center Technician at Milestone Technologies
DONALD LOTTDONALD LOTT
Vaccine Verification / Health Screening at Milestone TechnologiesVaccine Verification / Health Screening at Milestone Technologies
Michael HarrellMichael Harrell
Data Center Technician at Milestone TechnologiesData Center Technician at Milestone Technologies
V S SathyajithV S Sathyajith
State Service Manager at Beckman Coulter India Pvt LtdState Service Manager at Beckman Coulter India Pvt Ltd