ARON SAMRAJ.

Responsibilities managed:

Project Management, Client Management, Operations, Quality Assurance, Forecasting, Resource Management, Process Control, Finance and billing, Stakeholder Management, Utilization Management, and Contract Management.

• Generated periodic reports detailing progress made by teams involved in each initiative under PMO's purview.
• Supported the Business units in driving projects and helped timely delivery of projects.
• Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
• Performed regular audits on existing processes to ensure compliance with organizational standards.
• Identified potential risks associated with projects and developed mitigation strategies accordingly.
• Monitored customer satisfaction levels by collecting feedback from stakeholders through surveys or interviews.
• Developed and maintained project plans, schedules, budgets, resource plans and status reports.
• Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
• Analyzed performance data to identify trends or gaps in delivery of services within the PMO.
• Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
• Identified areas for process improvement within the PMO framework.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Determined project staffing needs and led resource management.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Projects:

Worked with major brands across NAM and ANZ regions to support their agencies in driving projects, utilization, scheduling, risk and issues, quality assurance, and control with a team of 32 project management analysts.

Technology, Platforms, Tools used:

Project Management - JIRA, HIVE, Adobe Workfront.

Analytics & Business Intelligence - Power BI

Responsibilities Managed:

Client Management, Account Management, Project Management, People Management, Financial Management, Team Building, Performance Management, Business Analysis, Process Improvement & Automation

• Established and led the PMO governance framework, aligning it with OLAM strategic goals.
• Designed and implemented standardized project management processes, templates, and reporting structures.
• Managed a portfolio of projects for US, UK Clients, ensuring adherence to best practices and regulatory compliance.
• Conducted regular project reviews and audits, identifying improvement areas and implementing corrective actions.
• Collaborated with project managers and stakeholders to develop project charters, budgets, and timelines.
• Led the project prioritization process, aligning projects with strategic goals and available resources.
• Developed key performance indicators (KPIs) and metrics to evaluate project and portfolio performance.
• Provided training and coaching to enhance project management skills across the organization.
• Lead a cross-functional team of managers and supervisors, fostering a culture of teamwork and continuous improvement.
• Managed Hiring and billing for multiple portfolio's
• Made proactive adjustments to portfolios due to market trends.
• Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
• Evaluated risk, gauged relative valuations and identified threats.

Projects:

Worked with the RPA team to convert manually allocation and tracking by creating and internal SQL based tool (Locate) which enables work allocation by product and analyses the customer historical data to pre populate generic requirements and regulations required for agents to complete the order. The tool also tracks the status of the shipment updating the progress. Resulting in reduction in process lead time to 13% (2.08 minutes) with a saving of 3 FTE's enabling deployment in cross functional activities.

Technology / Platforms / Tools worked :

(ERP) Systems - SAP SCM

Project Management - JIRA

Analytics and Business Intelligence - Power BI

Responsibilities Managed:

Client Management, Account Management, Product Support, Quality Management, Contract Management, Marketing, Cross-functional Team Leadership, Forecasting, Client Relations. Financial Management

• Managed PMO & Business Operations with a team of 36 members consisting of PMO analysts and Support professionals for Multiple Portfolio (US University Clients)
• Facilitated operational checkpoint activities throughout lifecycle of projects.
• Established initial project budgets and regularly tracked actual costs to projected costs.
• Identified appropriate resource needs and developed on-site work schedules to facilitate timely completion of projects.
• Partnered with department directors for key process improvements.
• Analyzed competitors and market trends to facilitate business growth.
• Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
• Met with clients on regular basis to discuss market trends, portfolio adjustments and performance details.
• Create and maintain security documentation for Projects and interact with the legal team on the contractual agreements before the project sign off by the CEO of Transact
• Responsible for Invoicing and working with the PM’s/Billing Op’s team on the AIA/SOV’s for the project
• Responsible for creating SOP’s and SOWS for the existing and new process for the new areas of work transitioning to the Chennai team

Technology / Platforms / Tools worked :

(ERP) Systems - MS Dynamics 365, Salesforce

Analytics and Business Intelligence - Power BI

Responsibilities Managed:

Client Management, Project Management, PMO, Multi-Departmental P&L’s, People Management, Team Building, Performance Management, Business Analysis, Process Improvement & Automation

• Made proactive adjustments to portfolios due to market trends.
• Facilitated new investment strategies to address areas of underperformance.
• Reviewed and analyzed customer business strategies and implementation needs.
• Have been instrumental in bringing new business and sub tracks for HCL from the same client
• Mentoring Team leaders on day to day operations and walking them through client deliverables and enhance them with career development programmes
• Have been instrumental in generating value creations and integrating client systems involving facets to streamline Business process and increase efficiency
• Responsible for Headcount planning and hiring proactively based on client requirements
• Responsible for driving Quality and meet all committed SLA’s including bonus planning
• Responsible for ensuring employee grievances are addressed in a timely manner to maintain employee satisfaction
• Responsible in coordinating in conducting regular info-sec audits and maintaining Project Management documents
• Responsible for SLA signoff and monthly invoicing alongside PMO and prospective revenue planning for upcoming months
• Responsible for Knowledge transfer of new tracks from client and establishing appropriate teams to continue business without intervention
• Responsible for Risk and Issue management by Flagging risks and mitigating them on time
• Responsible for maintaining Change request based on project needs to the client and getting the requirement fulfilled on time
• Responsible for coordinating regular training and weekly assessments with the training team on important updates and Knowledge sharing courses
• Responsible for enhancing work allocation but understanding client requirements and replicating the same in Case Flow Manager tool created for work allocation
• Saved $ 150,000 by building Form Filling Macro that was selected and published in Good Practices Commission in HCL
• Reduced operating budget waste by 2.5% year-over-year for the past 2 years through new inventory management system
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees
• Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department
• Partnered with department directors for key process improvements.

Technology / Platforms / Tools worked :

(ERP) Systems - Oracle Cloud, RightNow, IBM AS/400

Analytics and Business Intelligence - Power BI, Tableau

Achievements:

• Responsible for enhancing work allocation but understanding client requirements and replicating the same in Case Flow Manager tool created for work allocation
• Saved $ 150,000 by building Form Filling Macro that was selected and published in Good Practices Commission in HCL 2019
• Reduced operating budget waste by 2.5% year-over-year for the 2 years (2017 -2019) through new inventory management system

Responsibilities Managed:

Product, Project Management, Strategic Sourcing, Demand Planning, Outsourcing, Logistics, Inventory management, procurement, Gap Analysis, Change Management, Impact Analysis, Root Cause Analysis, SWOT Analysis

• Developed web applications for deployment on platforms and sites.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Business process analysis & Data gathering
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the client's needs are met
• Communicate client's business requirements by constructing easy- to-understand data and process models
• Engage client to gather software equipments/business rules, and ensure alignment with development teams
• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Evaluate risks related to requirements implementation, testing processes, project communications, and training
• Identify and reconcile errors in client data to ensure accurate business requirements
• Draft and maintain business requirements and align them with functional and technical requirements.
• Developed and maintained project plans, including timelines, milestones, and deliverables, ensuring timely completion of projects within budget.
• Conducted market research and competitive analysis to identify emerging trends and provide strategic recommendations to senior management
• Facilitated workshops and interviews with stakeholders to elicit requirements, resolve conflicts, and ensure alignment between business needs and IT solutions.
• Created comprehensive documentation, including business requirements documents, use cases, and process flow diagrams, to support system development and implementation.
• Collaborated with IT teams during system testing, user acceptance testing, and implementation phases to ensure successful delivery of solutions.

Technology / Platforms / Tools worked :

(ERP) Systems -

SAP Ariba Solutions, SAP HANA, Project Planning, Budgeting and Scheduling, SAP Change Management. SAP Materials Management, Lumria, SAP SCM,.

Achievements:

• Instrumental in winning an strategic deal in High-tech and Manufacturing space with revenues exceeding $1 million in first year.
• Also closed a deal worth more than $3 million with a major fast growing Supply chain client in USA & Europe and a deal in CRM with a major FMCG client in the Asia Pacific region.