ARON SAMRAJ.

Responsibilities Managed:

Supply Chain Management, Logistics Management, Vendor Management, Project Management, Service Delivery, People Management, Team Building, Performance Management, Business Analysis, Process Improvement & Automation

• Managed team of 43 front line supply chain professionals handling daily volumes of Olam Agro supplies for US and EMEA clients
• Reviewed inventory and worked with traders on both purchase and sales of Agro supplies (Coffee, Cotton, Rice, Edible nuts, Jute)
• Monitor and track shipments and take timely action on the delayed shipments and suggest alternative options & manage key accounts and meet their logistical needs.
• Monitored production volumes processed in SAP / (Open Text)ERP system and ensure deliverables are met
• Monitored weekly production reports to identify and back track through shipments to identify issues and help straighten them out immediately
• Managed daily operations and reported performance to Senior Management on weekly touch base meetings
• Presented steering committee meetings with the Clients on a monthly basis on the process performance of agreed deliverables (SLA's & Quality)
• Responsible for Monthly/Quarterly process audits with Operations excellence (OPEX) team.
• Built cases studies on internal projects for process improvements creating positive impact on daily order processing resulting in cost reduction/additional revenue with quantifiable data and presented it to (OPEX) team on a phased manner till implementation
• Conducted training on new products, processes to team regularly to be on par with the latest updates and market trends
• Calibrated performance management activities and provided regular feedback to team aligning them to their goals
• Conducted weekly analysis of supplies targeting business opportunities identifying customer demand and behavior

Projects:

Worked with the RPA team to convert manually allocation and tracking by creating and internal SQL based tool (Locate) which enables work allocation by product and analyses the customer historical data to pre populate generic requirements and regulations required for agents to complete the order. The tool also tracks the status of the shipment updating the progress. Resulting in reduction in process lead time to 13% (2.08 minutes) with a saving of 3 FTE's enabling deployment in cross functional activities.

Technology / Platforms / Tools worked :

(ERP) Systems - SAP SCM

Supplier Relationship Management (SRM) - Coupa

Analytics and Business Intelligence - Power BI

Responsibilities Managed:

Operations Management, Sales Order Management, Supply Chain Management, Procurement, Strategic Sourcing, Global Sourcing, Contract Management, Supplier Negotiation, Cross-functional Team Leadership, Forecasting, Client Relations

• Managed team of 27 professionals in Sales Order Management, SCM & Procurement
• Teams sourced and processed technology hardware equipment for installation along with Transact software in Universities and Business schools across US
• Negotiated product availability with technology companies like Synnex, Ingram, HP, Assa Abloy, Allegion,
• Avoided a perspective revenue loss of $ 4.5 Million due to projects on hold and orders cancelled due to the demand in hardware due to the COVID 19 pandemic and created alternative plans for the Clients and actively sourced out to Technology vendors for alternative products without any backorders and long ETA
• Managed Board Review reports and presented it to the CXO Management team on a weekly, Monthly basis on the forecast, progress and implementation of products and progress
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Oversaw demand planning, purchasing, and logistics.
• Tracked and monitored purchase orders, deliveries and invoicing reports to verify accuracy and compliance periodlically.
• Worked on procuring hardware requirements for Transact products consisting of integrated payments ( e-Market, Bill presentment, Digital wallets, International payments, Student Financial Agreement (SFA), Cashiering, Virtual Terminal, 1098T transactions)
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Responsible for team deliverables and performance and ensured the team is given adequate feedback on their progress aligned with their SMART goals
• Conducted training sessions on new products introduced in Transact and ensure that the entire team is aware of the updates, upgrades along with the new version releases on the core products

Technology / Platforms / Tools worked :

(ERP) Systems - MS Dynamics 365

Analytics and Business Intelligence - Power BI

Responsibilities Handled:

Supply Chain Management, Logistics Management, Vendor Management, Account Management, Project Management, Service Delivery, Multi-Departmental P&L’s, People Management, Team Building, Performance Management, Business Analysis, Process Improvement & Automation

• Managed team of 54 professionals in SCM & Procurement specifically sourcing for products which are Non Coded items
• Teams sourced and processed end to end Office equipment and supplies for small scale and large clients
• Interacted with Clients on specifics make-to-stock, assemble-to-order, make-to-order, and engineer-to-order products as per their Business requirement
• Analyzed trends of market-level forecasts against annual business plans / budgets, recommended identified gaps between revised forecasts and budgets
• Published Emerging Markets tender calendar for supply chain, manufacturing and other stakeholders in 2018
• Evaluated buying patterns of key customers and predict readiness to product phase in, phase out, availability, demand , promotions, and competitive products.
• Worked with Emerging Market Cluster Leads and Demand Planners to generate a consolidated consensus demand plan for Emerging Markets
• Ensured the agreed service level with internal stakeholders & Closely liaise with business to ensure business priorities and the department activities and priorities are closely aligned to each other
• Monitored retail market trends, price fluctuations, and regulatory changes to proactively address potential challenges
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees
• Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department
• Driven Quality & Continuous Improvement initiatives year on year
• Lead Quarterly & Annual Business Reviews. Review Contracts, SOW (Statement of Work) & MSA (Master Service Agreement)
• Capacity Planning & Management for the Projects handled
• Manpower planning based on Forecast
• Ensure delivery of Client committed SLA deliverables based on forecast and committed Volume as per SOW
• Responsible for handling all client communication and escalations
• Conduct Weekly Business review meetings projecting the achievements and plan of action with findings for the upcoming weeks
• POC fort QMB and QBP audits for the entire project and first point of contacts for internal and external audits

Technology / Platforms / Tools worked :

(ERP) Systems - Oracle Cloud, RightNow, IBM AS/400

Analytics and Business Intelligence - Power BI, Tableau

Achievements:

• Responsible for enhancing work allocation but understanding client requirements and replicating the same in Case Flow Manager tool created for work allocation
• Saved $ 150,000 by building Form Filling Macro that was selected and published in Good Practices Commission in HCL 2019
• Reduced operating budget waste by 2.5% year-over-year for the 2 years (2017 -2019) through new inventory management system

Responsibilities handled:

Supply Chain, Forecasting, Project Management, Strategic Sourcing, Demand Planning, Outsourcing, Logistics, Inventory management, procurement, Gap Analysis, Change Management, Impact Analysis, Root Cause Analysis, SWOT Analysis

• Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
• Communicate client's business requirements by constructing easy- to-understand data and process models
• Research and analysis of data, market needs, and customer issues. Developed training materials and documentation and conducted internal training classes for new Ariba tool, design and execute Ariba automated messaging system and trained Suppliers in responding to Ariba events.
• Experience in all aspects of Supply Chain Management, Global Demand Planning, Aggregate Forecasting, Planning, Master Scheduling, Inventory Management, Risk Analysis, ROI Analysis and experience working for manufacturers, distributors, resellers, contract manufacturers.
• Analyze different business scenarios like Cost of Goods sold with optimal savings, Forward Purchases, Price Increase Risk, Supply Shortage Risk, Vendor Change, Conversions, Window Buy Ins, and provide recommendation and forecast to different user groups.
• Conducted market research and competitive analysis to identify emerging trends and provide strategic recommendations to senior management
• Facilitated workshops and interviews with stakeholders to elicit requirements, resolve conflicts, and ensure alignment between business needs and IT solutions.
• Project Managed multiple client projects consisting of various software applications; WMOS, Business Intelligence and Demand Planning.
• Created comprehensive documentation, including business requirements documents, use cases, and process flow diagrams, to support system development and implementation.
• Managed sourcing and procurement process in Ariba system and various other tools to update email templates and supplier questionnaire in online system.

Technology / Platforms / Tools worked :

(ERP) Systems -

SAP Ariba Solutions, SAP HANA, Project Planning, Budgeting and Scheduling, SAP Change Management. SAP Materials Management, Lumria, SAP SCM,.

Achievements:

• Instrumental in winning an strategic deal in High-tech and Manufacturing space with revenues exceeding $1 million in first year.
• Also closed a deal worth more than $3 million with a major fast growing Supply chain client in USA & Europe and a deal in CRM with a major FMCG client in the Asia Pacific region.