AROO MANJANI
Mumbai
Summary
A result-oriented professional with a proven track record of exceeding expectations, prioritizing customer satisfaction, and delivering under tight deadlines. Known for executing bold, strategic initiatives across e-commerce and event environments, particularly within the sustainability and sports sectors. I aim to deliver tangible business outcomes and revenue growth by combining analytical acumen with a person-centered approach.
Overview
4
4
years of professional experience
Work History
Client Servicing Manager–Marathon & Sustainability
Radio Mirchi
Mumbai
04.2024 - Current
- Spearheaded the SBI Green Marathon 2024, securing a landmark deal worth ₹9.5 Cr—the largest sponsorship deal in Mirchi’s history; managed end-to-end client servicing, and on-ground execution across 12 cities.
- Successfully conceptualized and closed the Mindspace Eco Run with Raheja Business Park, delivering a deal worth ₹1.4 Cr across Mumbai and Hyderabad, strengthening Mirchi’s green event portfolio.
- Led planning and execution for the Visarjan Beach Cleanup Initiative, onboarding high-impact sustainability sponsors including LIC, Tata EV, and other eco-conscious brands.
- Acted as the primary liaison between clients, sponsors, and internal teams, ensuring campaign objectives, brand visibility, and sustainability goals were met across all touchpoints.
- Managed ticketing, revenue bookings, and corporate registrations across platforms like BookMyShow, Fitter India, and Townscript, ensuring timely collections, and smooth B2B engagement.
- Strengthened Mirchi’s positioning in the green and sustainability events space, driving repeat partnerships, enhancing credibility with institutional stakeholders (Indian Army, Navy, and Air Force), and unlocking new business pipelines.
ACCOUNT MANAGER
IMPACT PROPERTIES
Mumbai
12.2023 - 03.2024
- Drove revenue through Mirchi Activation properties, including events, concerts, and brand activations.
- Secured revenue for partner-led events, while managing client servicing and on-ground execution.
- Conceptualized new event IPs aligned with emerging market opportunities.
KEY ACCOUNT MANAGER
Zomato Pvt Ltd
Mumbai
07.2023 - 12.2023
- Closed one of the most recognized brand in Mumbai - Pop Tate's, overseeing a potential business of over 3Cr.
- Achieved a portfolio benchmark of 1CR within just 3 months, the shortest duration in Bombay team.
- Awarded RnR winner quarterly, recognising consistent performance.
- Managed, closed, and expanded Mumbai's legendary brands.
- Accountable for providing comprehensive orientation and training to newly hired team members, while simultaneously enhancing the team's overall performance capabilities by a significant percent.
SALES MANAGER
Zomato Pvt Ltd
Mumbai
08.2022 - 06.2023
- Contributed to rapid expansion during Zomato Hyperpure's customer acquisition drive and won the best 'Hunter' tag for continuous 2 months.
- Achieved a consistent growth rate of 20% for my portfolio every month.
- Promoted to Key Account Manager after consistently exceeding targets for 11 months.
CUSTOMER SUCCESS ASSOCIATE
CRED
12.2021 - 07.2022
- Discovering and solving stated and not stated customer problems over calls and emails.
- Proactively identifying the root cause of the issue and working towards eliminating the cause internally.
- Managing and resolving issues faced during customer lifecycle.
- Working with cross-functional teams to ensure customer satisfaction.
USER RESEARCH ASSOCIATE
CRED
05.2021 - 11.2021
- Connecting with the users over phone calls and collecting feedback for problem statements related to existing and new products.
- Liaising with various teams to outline research plans, consolidate findings, and presenting impactful insights.
- Efficiently managing multiple research projects and gathering high quality insights within the allotted timeline.
- Working closely with the Product team to understand the flow of thoughts and challenges faced with multiple products owned by the users.
Education
BACHELOR OF MANAGEMENT STUDIES -
JAI HIND COLLEGE
MUMBAI01.2021
12TH - SCIENCE
BHARTIYA KRISHI JR. COLLEGE
NAGPUR01.2018
Skills
- Strategic Planning & Execution
- Client Relationship Management
- Communication & Presentation
- Leadership & Team Mentoring
- Research & Analytical Thinking
- Attention to Detail
- Decision Making
- Critical Analysis
Timeline
Client Servicing Manager–Marathon & Sustainability
Radio Mirchi
04.2024 - Current
ACCOUNT MANAGER
IMPACT PROPERTIES
12.2023 - 03.2024
KEY ACCOUNT MANAGER
Zomato Pvt Ltd
07.2023 - 12.2023
SALES MANAGER
Zomato Pvt Ltd
08.2022 - 06.2023
CUSTOMER SUCCESS ASSOCIATE
CRED
12.2021 - 07.2022
USER RESEARCH ASSOCIATE
CRED
05.2021 - 11.2021
BACHELOR OF MANAGEMENT STUDIES -
JAI HIND COLLEGE
12TH - SCIENCE
BHARTIYA KRISHI JR. COLLEGE
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