Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AROOP CHATTERJEE

AROOP CHATTERJEE

Passionate Hotelier
Pune

Summary

Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

23
23
years of professional experience
5
5
Certifications
3
3
years of post-secondary education

Work History

General Manager

Hocotel Hotels and Resorts Pvt Ltd
Pune, Maharashtra
03.2021 - Current
  • Successfully opened the Hotel in August 2021
  • The Hotel is awarded the Best Budget Hotel by Hospitality Excellence

The Machan
Lonavala, Maharashtra
03.2020 - 02.2021
  • Handling Hotel Operations
  • Second in Command to the General Manager

Restaurant Consultation
Pune, Maharashtra
07.2019 - 1 1
  • Successfully opened a Molecular, Healthy and International Cuisine Restaurant
  • Standard Operating Procedure for both Service and Kitchen
  • Recipe and costing for each dish
  • Entire planning, Designing, Procurement, Hiring of the restaurant team
  • Marketing, menu designing

Hospitality Trainer

Frankfinn Airhostess Academy
Pune, Maharashtra
08.2018 - 07.2019
  • Handling 3 units (Vashi - Mumbai, Kothrud and Bund Garden - Pune

Operations Manager

The FIVE
Dubai
02.2018 - 06.2018
  • 834 keys hotel with 12 restaurants and banqueting 3 Award winning restaurant
  • Revenue in Food and Beverage: Rs 11.50 cr per month

Four Points by Sheraton
07.2014 - 02.2018

Restaurant Manager

Vivanta by Taj
Pune, Maharashtra
03.2012 - 06.2014

Restaurant Manager

Heading Food and Beverage department
Bangalore, Karnataka
11.2010 - 02.2012
  • Reporting to General Manager)

Restaurant and Training Manager

Cidade De Goa
, Goa
09.2007 - 10.2010

Front Desk Manager, Restaurant Manager

The Renaissance Mumbai Hotel and Convention Centre
Mumbai, Maharashtra
05.2004 - 08.2007

Food and Beverage Supervisor

The Oberoi Hotels and Resorts
07.2000 - 09.2004
  • Educational Qualification
  • Significant Achievements
  • Computer Proficiency
  • Responsible for the Hotel Operations with a total team of 82 reporting to self
  • Responsible for the revenues, budgeting, marketing, innovations, sales of the entire Hotel
  • Responsible for compiling Profit & Loss Statement against the budget for the Owners and
  • Management
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
  • Maximize F & B profitability by implementing the cost containment strategies for the outlet
  • Ensure compliance with all licensing, hygiene, health and safety legislation
  • Following and implementation of SMP at all venues
  • Reduced attrition through employee engagement
  • Proactively support team members, offering suggestions and taking initiative and ownership of actions
  • Identified training needs and plan training programs for the employees
  • Conduct refresher-training programme for the staff and guide the new members of the department
  • Responsible for recruiting, training, supervising, scheduling and motivating staff to enhance customer service and increase sales through suggestive selling
  • Diploma in Hotel Management & Catering Technology, from Institute of Hotel Management & Catering

Education

Degree in Hotel Management -

Institute of Hotel Management And Catering
IHM, Pusa
03.1997 - 03.2000

+2 -

St Paul’s
New Delhi

Skills

Proficient knowledge of Tally ERP

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Certification

Johnson Diversy 3rd Party Auditor Certification

Timeline

General Manager

Hocotel Hotels and Resorts Pvt Ltd
03.2021 - Current

The Machan
03.2020 - 02.2021

Restaurant Consultation
07.2019 - 1 1

Hospitality Trainer

Frankfinn Airhostess Academy
08.2018 - 07.2019

Operations Manager

The FIVE
02.2018 - 06.2018

Four Points by Sheraton
07.2014 - 02.2018

Restaurant Manager

Vivanta by Taj
03.2012 - 06.2014

Restaurant Manager

Heading Food and Beverage department
11.2010 - 02.2012

Restaurant and Training Manager

Cidade De Goa
09.2007 - 10.2010

Front Desk Manager, Restaurant Manager

The Renaissance Mumbai Hotel and Convention Centre
05.2004 - 08.2007

Food and Beverage Supervisor

The Oberoi Hotels and Resorts
07.2000 - 09.2004

Degree in Hotel Management -

Institute of Hotel Management And Catering
03.1997 - 03.2000

+2 -

St Paul’s
AROOP CHATTERJEEPassionate Hotelier