AROOP CHATTERJEE
Passionate Hotelier
Pune
Summary
Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
5
5
Certifications
3
3
years of post-secondary education
Work History
General Manager
Hocotel Hotels and Resorts Pvt Ltd
Pune, Maharashtra
03.2021 - Current
- Successfully opened the Hotel in August 2021
- The Hotel is awarded the Best Budget Hotel by Hospitality Excellence
The Machan
Lonavala, Maharashtra
03.2020 - 02.2021
- Handling Hotel Operations
- Second in Command to the General Manager
Restaurant Consultation
Pune, Maharashtra
07.2019 - 1 1
- Successfully opened a Molecular, Healthy and International Cuisine Restaurant
- Standard Operating Procedure for both Service and Kitchen
- Recipe and costing for each dish
- Entire planning, Designing, Procurement, Hiring of the restaurant team
- Marketing, menu designing
Hospitality Trainer
Frankfinn Airhostess Academy
Pune, Maharashtra
08.2018 - 07.2019
- Handling 3 units (Vashi - Mumbai, Kothrud and Bund Garden - Pune
Operations Manager
The FIVE
Dubai
02.2018 - 06.2018
- 834 keys hotel with 12 restaurants and banqueting 3 Award winning restaurant
- Revenue in Food and Beverage: Rs 11.50 cr per month
Four Points by Sheraton
07.2014 - 02.2018
Restaurant Manager
Vivanta by Taj
Pune, Maharashtra
03.2012 - 06.2014
Restaurant Manager
Heading Food and Beverage department
Bangalore, Karnataka
11.2010 - 02.2012
- Reporting to General Manager)
Restaurant and Training Manager
Cidade De Goa
, Goa
09.2007 - 10.2010
Front Desk Manager, Restaurant Manager
The Renaissance Mumbai Hotel and Convention Centre
Mumbai, Maharashtra
05.2004 - 08.2007
Food and Beverage Supervisor
The Oberoi Hotels and Resorts
07.2000 - 09.2004
- Educational Qualification
- Significant Achievements
- Computer Proficiency
- Responsible for the Hotel Operations with a total team of 82 reporting to self
- Responsible for the revenues, budgeting, marketing, innovations, sales of the entire Hotel
- Responsible for compiling Profit & Loss Statement against the budget for the Owners and
- Management
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Maximize F & B profitability by implementing the cost containment strategies for the outlet
- Ensure compliance with all licensing, hygiene, health and safety legislation
- Following and implementation of SMP at all venues
- Reduced attrition through employee engagement
- Proactively support team members, offering suggestions and taking initiative and ownership of actions
- Identified training needs and plan training programs for the employees
- Conduct refresher-training programme for the staff and guide the new members of the department
- Responsible for recruiting, training, supervising, scheduling and motivating staff to enhance customer service and increase sales through suggestive selling
- Diploma in Hotel Management & Catering Technology, from Institute of Hotel Management & Catering
Education
Degree in Hotel Management -
Institute of Hotel Management And Catering
IHM, Pusa 03.1997 - 03.2000
+2 -
St Paul’s
New Delhi Skills
Proficient knowledge of Tally ERP
MS Word, MS PowerPoint, MS Excel & WindowsProficient in Social Networking sites for marketing purpose, Internet applications, POS systems
All Financial and MIS reports related to Management and Owners
Operating Systems: Win 95, Win 98, Win 2000, Win xp ProHotel Management System: Micros, Fidelio, Touche, Inntapp, and IDSTraining and Mentoring the Team
Certification
Johnson Diversy 3rd Party Auditor Certification
Timeline
General Manager
Hocotel Hotels and Resorts Pvt Ltd
03.2021 - Current
The Machan
03.2020 - 02.2021
Restaurant Consultation
07.2019 - 1 1
Hospitality Trainer
Frankfinn Airhostess Academy
08.2018 - 07.2019
Operations Manager
The FIVE
02.2018 - 06.2018
Four Points by Sheraton
07.2014 - 02.2018
Restaurant Manager
Vivanta by Taj
03.2012 - 06.2014
Restaurant Manager
Heading Food and Beverage department
11.2010 - 02.2012
Restaurant and Training Manager
Cidade De Goa
09.2007 - 10.2010
Front Desk Manager, Restaurant Manager
The Renaissance Mumbai Hotel and Convention Centre
05.2004 - 08.2007
Food and Beverage Supervisor
The Oberoi Hotels and Resorts
07.2000 - 09.2004
Degree in Hotel Management -
Institute of Hotel Management And Catering
03.1997 - 03.2000
+2 -
St Paul’s