Arora Aashka

• Financial Management: Process salaries and ensure timely payments. Maintain statutory records and handle payroll for staff employees. Prepare payroll data monthly, ensuring accuracy. Manage employee database with 100% accuracy.
• Compliance and Documentation: Compile and check details, taking action on deviations. Update master files daily and generate reports. Handle queries from associates regarding salaries, PF & ESIC. Ensure proper documentation for ISO compliance.
• Employee Lifecycle Management: Manage exit clearances promptly. Maintain employee files for ISO compliance. Organize events like Monthly Birthday Bash, Festival Celebrations, and Yearly Outings.
• Administrative Responsibilities: Prepare Full & Final Settlement Sheets (F & F). Manage employee time sheets, attendance, and biometric systems. Coordinate with vendors for staff welfare requirements. Handle payment of professional tax and other government dues.
• Financial Record Keeping: Conduct bookkeeping in Tally ERP9 and Tally Prime. Maintain payment vouchers and handle payments to vendors. Submit documentation for GSTR1, GSTR3B, and medical insurance premiums. Keep records of AMC and service reports.
• Facilities and Maintenance: Oversee repair and maintenance of office equipment. Ensure timely payments of bills (light, phone, etc.). Manage stationery and product requirements for office.
• Financial and GST Auditing Support: Assist in financial and GST auditing processes.

• Financial Management: Maintained accurate records of accounts. Assisted in maintaining books of accounts.
• Business Development: Played pivotal role in business development initiatives.
• Administrative Responsibilities: Undertook key administrative responsibilities. Answered incoming phone calls and addressed inquiries promptly. Entered and maintained departmental records efficiently.

Handled Outpatient Flow (OPD) and Inpatient Flow:

• Managed outpatient flow, including cash counter handling.
• Executed corporate bill making and dispatching to specific companies.
• Managed inpatient flow, including bed allocation/mapping and explaining charges based on selected categories by patient relatives.
• Maintained records for corporate patient letters.

Operational Excellence in OPD/IPD:

• Ensured adherence to OPD/IPD TAT (Turnaround Time).
• Tracked feedback registration forms for continuous improvement.

Patient Coordination and Customer Service:

• Coordinated with doctors for appointments and timing.
• Managed incoming and outgoing calls, addressing queries promptly.
• Resolved customer problems and complaints efficiently.
• Assisted patients in completing necessary medical forms and documentation.

Professional Communication and Customer Service:

• Answered multi-line phone systems, responded to inquiries and transferred calls to correct departments and personnel.
• Welcomed customers with friendly greetings, answered general questions, and directed them to specific offices.
• Maintained professional and positive communication with all visitors.

Efficient Administrative Support:

• Completed data entry and filing, ensuring records were updated for easy retrieval.
• Entered and updated sensitive customer information during check-ins and room changes.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Visitor Access Control:

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Ensured secure and controlled environment for office premises.

Corporate and Walk-In Health Checkup Coordination:

• Coordinated with corporate clients and walk-in individuals for routine health check-ups.
• Explained health check-up plans and guided individuals through process.

Efficient Process Guidance and File Management:

• Provided clear guidance on steps to be followed during health check-up.
• Directed individuals to different departments based on their selected health check-up plan.
• Gathered files and reports once health checkup process was completed.

Digital Database Maintenance:

• Uploaded physical files in softcopy format to maintain comprehensive and organized database.
• Ensured accuracy and accessibility of health records in digital system.

Exceptional Customer Service:

• Answered 100+ customer calls daily with positive attitude and focus on customer satisfaction.
• Ensured high level of service delivery to enhance customer experience.

Problem Resolution and Sales Support:

• Resolved concerns related to products or services, contributing to customer retention and driving sales.
• Addressed customer calls and emails, providing detailed information about products and services.

Effective Communication and Relationship Building:

• Maintained clear and open communication to address customer inquiries and concerns promptly.
• Built and nurtured positive relationships with customers to foster long-term loyalty.