Arpan Banerjee
Bengaluru
Summary
Dynamic Customer Success Engineer with a proven track record at ThoughtSpot, specializing in AI implementation and data architecture. Expert in developing automated workflows and engaging stakeholders to enhance platform adoption. Skilled in scripting and technical analysis, driving significant improvements in customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
ThoughtSpot
Bengaluru
04.2025 - Current
- Led deployment of Spotter AI Agents(GenAI) to enable enterprise customers to bring their own ai analyst and enhance ai-driven analytics.
- Partnered with CSMs and Account Managers to address high-priority data modeling and governance issues, ensuring scalability of the platform.
- Translate customer feedback into technical requirements for Product teams to drive roadmap improvements and secure renewals.
- Develop custom integrations using ThoughtSpot REST APIs and Embedded SDKs to align the platform with customer ecosystems.
- Conducted workshops for stakeholders on AI-driven data exploration to enhance user engagement and promote feature adoption.
Customer Success Associate, TwoPiRadian Infotech
TwoPiRadian Infotech
Kolkata
04.2022 - 03.2025
- Linked data quality issues to business KPIs and presented remediation strategies to executive stakeholders, reducing potential financial risk.
- Developed automated SQL and Python scripts to profile data across SFDC, NETS, and RevPro, enhancing data accuracy and consistency.
- Client: Genesys
Senior AI Success Engineer
TwoPiRadian Infotech
Kolkata
12.2020 - 04.2022
- Acted as primary technical contact for multiple enterprise customers, managing POVs through to production and advising on optimal platform configuration.
- Delivered presentations and demos showcasing DataRobot’s AI/ML capabilities, driving user adoption and successful implementations.
- Used DataRobot REST endpoints to automate workflows and resolve production issues, ensuring stable operations and tailored solutions.
- Client: DataRobot
Customer Success Associate
TwoPiRadian Infotech
Kolkata
07.2019 - 11.2020
- Facilitated onboarding processes for new customers to ensure smooth transitions.
- Provided technical support to clients using company software and tools effectively.
- Collaborated with cross-functional teams to resolve customer inquiries and issues.
- Developed repeatable data preparation workflows and trained enterprise users on data cleansing automation using REST endpoints.
- Client: Paxata
ETL / Application Support Analyst
Wipro
Mumbai
11.2015 - 06.2019
- Migrated Ab Initio ETL jobs to AWS, validating data outputs for large-scale financial migrations.
- Client: Capital One
Education
B.Tech - Computer Science & Engineering
St. Thomas' College of Engineering and Technology
Kolkata01.2015
Skills
- Stakeholder engagement
- Requirements specification
- Technical analysis
- Technical Presentation
- BI workflows
- AI applications
- Data architecture
- Data analytics tools
- Data integration
- Scripting
- Version control systems
- Cloud services
Certification
- ThoughtSpot AI Learning Path, 2026, Artificial Intelligence & Business Analysis
- Spotter Level 1 Certified, 2026, AI Agents & AI Workflow Automation
- Certified ThoughtSpot Platform Engineer, 2025
- Certified ThoughtSpot Cloud Architect, 2025
- Microsoft Certified: Azure Administrator Associate, 2024
- AWS Certified: Solutions Architect - Associate, 2021
Timeline
Customer Success Engineer
ThoughtSpot
04.2025 - Current
Customer Success Associate, TwoPiRadian Infotech
TwoPiRadian Infotech
04.2022 - 03.2025
Senior AI Success Engineer
TwoPiRadian Infotech
12.2020 - 04.2022
Customer Success Associate
TwoPiRadian Infotech
07.2019 - 11.2020
ETL / Application Support Analyst
Wipro
11.2015 - 06.2019
B.Tech - Computer Science & Engineering
St. Thomas' College of Engineering and Technology