ARPAN DASMAL
Bokaro Steel City
Summary
I am passionate about carrying out the works with the best efforts and creativity and also want to grow more professionally and personally.
Completed my MBA in Finance and operations management from Birla Global University and graduated in B.com(Finance) from Brainware university, Kolkata. Having job experience of 1.5 years, working in the customer service industry. Worked in Amazon, Tech Mahindra and British Telecom.
Also, a sports enthusiast and I have played nationals in Basketball and athletics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality management intern
Viegnar constructions and services
- Site Inspection, Contract Negotiation, documentation, Use of quality standards & TQM implementation
Intern (Marketing)
Business Economics (A subsidiary of SREI group of companies)
- Market research, Data Mining & Business development
Client Advisor, Business Services
BRITISH TELECOM
Kolkata, West Bengal
01.2022 - 06.2022
- Managed Quality documentations and contracts
- Identified and resolved process issues to encourage smoother procedures
- Mainly interacted with clients who had small and medium sized business based in UK.
- Suggested clients for upgrading their subscription with BT for better day to day business operations.
- Worked at LiveAgent software to communicate with clients through chat and call.
CS Associate
TECH MAHINDRA
Kolkata, West Bengal
07.2021 - 12.2021
- Provided support to customers in regards to the products and services offered by Flipkart.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized customer feedback to improve product offerings.
- Worked at FreshDesk software which is a cloud based customer service software.
VCS Associate
AMAZON
Kolkata, West Bengal
10.2020 - 04.2021
- Successfully upsold and cross-sold products to customers at Amazon, enhancing customer satisfaction and contributing to increased revenue
- Gave solutions on how to use or handle specific products
- Worked at Amazon Connect software for communicating with customers through chat.
Education
MBA (Finance & Operations Management) -
Birla Global University
Bhubaneswar01.2024
B. Com (Hons) -
Brainware University
01.2020
12th -
CBSE Chinmaya Vidyalaya
01.2017
10th -
CBSE Chinmaya Vidyalaya
01.2015
Skills
- Problem-solving
- Leadership
- Relationship Management
- MS-Office (Excel, Power point, Word)
- Presentations and public speaking
- Strategic Planning
- Client Engagement
- Teamwork and Collaboration
- Interpersonal Communication
- Decision-Making
Certification
- PwC Launchpad program offered by PwC India
- Business Analytics from Upgrad
- Project Management Foundations from LinkedIn Learning
- Supply Chain Management Foundations from LinkedIn Learning
Hobbies and Interests
- Sports
- Cooking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Accomplishments
- Recognized as employee of the month in my team at Amazon during peak season.
- Runners up of inter university basketball championship (2023,2024)
- Medalist in all India athletics meet
Timeline
Client Advisor, Business Services
BRITISH TELECOM
01.2022 - 06.2022
CS Associate
TECH MAHINDRA
07.2021 - 12.2021
VCS Associate
AMAZON
10.2020 - 04.2021
MBA (Finance & Operations Management) -
Birla Global University
B. Com (Hons) -
Brainware University
12th -
CBSE Chinmaya Vidyalaya
10th -
CBSE Chinmaya Vidyalaya
Quality management intern
Viegnar constructions and services
Intern (Marketing)
Business Economics (A subsidiary of SREI group of companies)
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