Arpan Pahari
New Delhi
Summary
Inspiring manager with extensive experience in Fleer Service Management and 16 years of experience in Service,Operations & Charging Infra. Organized and dedicated to streamlining procedures. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
Asset Management & Charging Infra Operations
ZYNGO EV Mobility Private Limited
Gurgaon
2023.08 - Current
- Develop and manage budgets for charging infrastructure projects.Ensure cost-effectiveness while maintaining the quality and reliability of the charging network.
- Oversee the installation and commissioning of EV charging stations. Coordinate with contractors, electricians, and relevant
stakeholders to ensure the timely and effective implementation of charging infrastructure projects. - Ensure that all charging infrastructure projects comply with local and national regulations. Stay informed about industry standards and work with regulatory bodies to obtain necessary permits.
- Develop and implement plans for EV charging infrastructure, including selecting optimal locations, identifying suitable charging technologies and designing layouts for charging stations.
- Establish maintenance protocols for charging stations to ensure they remain operational and safe. Plan and execute upgrades to
accommodate new technologies or increased demand. - Collaborate with government agencies, utility companies, property developers, and other stakeholders to promote and expand EV
charging infrastructure. Build and maintain relationships to support the growth of charging networks. - Monitor and manage the performance of the charging network.Implement remote monitoring systems to track usage, address technical issues, and optimize charging station availability.
- Regular monitor of Charging infra along with quick repair of the chargers by handling local repair team.
- Tracking every vehicle running report/dashboard report every day for
getting actual details of on road/off road/idle vehicle hub wise. - Daily monitor of 3W & 2W vehicles uptimes for getting above 95% active vehicles.
- Liaisoning with E-commerce Clients (Amazon,Flipkart,DHL) for their daily operations requirements.
- Ensuring vehicles on time reporting as per scheduled reporting time,
- Establish a efficient and time management team for running daily operations.
- Taking updates for daily operations and escalations from operations.
- Visit hubs on regular intervals to understand ground activities.
- As per E-commerce requirements develop new city and lunch operations.
- Handling team of 50 people.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Creating proper parameter for each vehicle on time periodic/preventive
maintenance and proper following up with OPS and fleet repair team.
National Service (Fleet - EV)
MoEVing Urban Technologies Pvt Ltd
New Delhi
2023.01 - 2023.08
- Service Activities Plan (With OEM's) & Internal
- Service Data Analytics
- Quality Assurance for operations and clients
- Defining and Managing Service Level Agreements
- Service Department, Ensuring it is Profitable and Running Smoothly
- Procurement along with RTO registration and documentation
- Technical Training (EV)
- Parts Procurement for New Workshop from OEM's and Auto Market
- Coordinated regional service team training and development
- Workshop Management for Pan- India
- Vehicle Diagnostic for problematic vehicles
- Spare Parts Management with Inventory system
- GPS Installation and Rectification
- Vehicle Asset Ownership
Service Engineer/Fleet In-charge
JK Tyre & Industries
Kolkata
2022.01 - 2023.01
- Taking care for dedicated heavy truck fleet running nation wise
- Monitor daily operation of fleet, checking mechanical
- Connected to customers for providing better service all the time as per company policy
- On time tyre replacement for retreading
- Monitor daily basis tyre replacement updates through portal
- Visit hubs for inspection and increase productivity of hubs
- Manage and monitor hub in-charges for daily operations
- Monitor monthly running of all vehicles through GPS and Inspection
- Report damage tyres for claim with AI report
- Submission of monthly billing to the client after approval from accounts team
- Issues and address to fleet owner for rectification
- Monitor low running vehicles on daily basis and update
- Increase of trucks running on monthly basis and increase tyres life.
National Fleet Manager Fleet Service
Ritco Logistics Limited
Gurgaon
2020.12 - 2022.09
- Taking Care Entire Fleet Logistics operations and fleet maintenance for Guwahati Division
- Maintaining daily operations of trucks movement from point of loading, in-transit, point of unloading, regular repair and ensure timely delivery
- Daily Market survey for higher income on outside loading
- Route probability check before any market side loading
- Daily tracking with drivers for avoiding unnecessary transit repair and delay
- Checking and collecting daily log sheet adhere reaching destination of every truck
- Finding Best Local brokers for market loading and negotiations
- Timely advance collection and as per delivery balance amount as per company terms and conditions.
Assistant Manager Fleet Service
CMS Info Systems Limited
Kolkata
2018.03 - 2020.06
- Taking care of Entire Fleet own & hire of 350 + EAST (Jharkhand, NE, WB)
- Coordinating with 12 branch heads of Jharkhand, WB & NE
- Taking daily off-road vehicles reports
- Scheduling proper maintenance service chart for entire fleet
- Taking care for additional out sourced hire vehicles for operation requirement
- Conducting driver training for better safety and fuel service
- Taking care for fleet expenses and how it can be reduced by minimum expenses
- Taking care for renewal of RTO documents renewal and traffic violations for respective location
- Tie ups with local repair vendors for instant service during break downs
- As a regular exercise keep tracking non performing old vehicles as per company norms and scrap them
- Making ensure no repair & maintenance can be done without any approvals
- Visiting local branches on regular intervals for quality check
- Looking after vendor management for hire vehicles addition as per operation requirement
- Maintaining & checking for each hire vehicles movement with daily MIS from respective location
- Arranging for new hire vehicles cost effective and ready work vendors
- Maintaining KYC for working hire vehicle vendors
- Coordinate with all vendors for early bill submission and checking all bills as per MIS
- Terminate the vendors on violating company norms
- Procurement
- Get-update regular rates and pricing after negotiate with multiple vendors
- Prepare & submit documents for buying new vehicles of own fleet & RTO Documentations (Road Tax, Permit, Offer letter for new commercial cash vans)
- Managing and adding new dealers' network for better rate negotiation, better discount and on time delivery
- Follow-ups for accounts team for payment and submission of the bills on time with proper documents.
Executive Service
Orix Auto Infrastructure Services Limited
Kolkata
2014.12 - 2018.02
- Physical checking and maintenance of Navigation system
- Checking Cab polling by online tracking
- Follow-up with drivers for proper update
- Training giving to new appointed drivers to operate system
- Preparing reports of various cabs observation every day
- Properly maintain of all cabs in proper schedule as per norms of service
- Send bills to accounts team for payment and submission of the bills on time with proper approval
- Minimize the repair time for each vehicle by maintaining scheduled repair of each truck
- Regular tyre conditions and thickness checking when vehicle reach hub for avoiding unnecessary delay or major accident
- Renewing RTO documents on time for avoiding vehicle compliance hazard
- Procurement
- Get-update regular rates and pricing after negotiate with multiple vendors
- Prepare & submit documents for buying new vehicles of own fleet & RTO Documentations (Road Tax, Permit, Offer letter for new commercial cash vans)
- Managing and adding new dealers' network for better rate negotiation, better discount and on time delivery
- Follow-ups for accounts team for payment and submission of the bills on time with proper documents.
Warranty Administrator & Service Advisor
Premier Car World (Maruti Suzuki Dealership)
Kolkata
2012.01 - 2014.11
- Proper analysis of the defective motor part and detection the proper cause of failure
- Submission of warranty claim as per Maruti Suzuki norms
- Retention of warranty parts duly tagged for 90 days
- Present all documents for Maruti Suzuki inspection
- Reconciliation of warranty claims and ensuring all claims are processed and passed
- Getting touch with Maruti Suzuki Service and Warranty department for updating of Maruti Suzuki Warranty Norms
- Job card opening for General Service Vehicles
- Road test and diagnosis of the vehicle and select proper service schedule and customer conformation
- Given proper estimate to customer and during service time updated the customer with the same
- Given delivery of the vehicle in proper time as per proper Final inspection.
Junior Executive
Orix Auto Infrastructure Services
Kolkata
2010.02 - 2012.11
- Physical checking and maintenance of Navigation system
- Checking Cab polling by online tracking
- Follow-up with drivers for proper update
- Training giving to new appointed drivers to operate system
- Preparing reports of various cabs observation every day.
Warranty In-charge
Varun Car Agency (Honda car Dealership)
Kolkata
2008.01 - 2009.12
- Proper analysis of the defective motor part and detection the proper cause of failure
- Submission of warranty claim as per Honda norms
- Retention of warranty parts duly tagged for 90 days
- Present all documents for Honda inspection
- Reconciliation of warranty claims and ensuring all claims are processed and passed
- Getting touch with Honda Service and Warranty department for updating of Honda Warranty Norms.
Education
BBA - Business Administration And Management
Sikkim Manipal University
12.2011
Associate of Science - Automobile Engineering
Indian Institute Automotive Engineers
07.2007
Skills
- Performance Improvements
- Key Account Management
- Problem-Solving
- Staff Training and Development
- Performance Evaluations
- Time Management
- Customer Service
- Problem Solving
- Team Recruiting and Onboarding
- Relationship Building
- Budgeting and Expenditures
- Decision Making
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Asset Management & Charging Infra Operations
ZYNGO EV Mobility Private Limited
2023.08 - Current
National Service (Fleet - EV)
MoEVing Urban Technologies Pvt Ltd
2023.01 - 2023.08
Service Engineer/Fleet In-charge
JK Tyre & Industries
2022.01 - 2023.01
National Fleet Manager Fleet Service
Ritco Logistics Limited
2020.12 - 2022.09
Assistant Manager Fleet Service
CMS Info Systems Limited
2018.03 - 2020.06
Executive Service
Orix Auto Infrastructure Services Limited
2014.12 - 2018.02
Warranty Administrator & Service Advisor
Premier Car World (Maruti Suzuki Dealership)
2012.01 - 2014.11
Junior Executive
Orix Auto Infrastructure Services
2010.02 - 2012.11
Warranty In-charge
Varun Car Agency (Honda car Dealership)
2008.01 - 2009.12
BBA - Business Administration And Management
Sikkim Manipal University
Associate of Science - Automobile Engineering
Indian Institute Automotive Engineers
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