Arpan Patranabish
Kolkata
Summary
Results-driven System Engineer and Technology Risk Intern with nearly four years of experience across enterprise IT operations, application deployments, incident management, database administration, and service delivery within large consulting environments. Hands-on expertise in CI/CD deployments (Jenkins, Octopus), SQL database management, production support, Kubernetes migrations, and SLA-driven incident resolution with a strong record of ensuring system stability, business continuity, and process compliance.
Experienced in business analysis and technology risk support, including requirement gathering, ITSM tool evaluation, operational risk analysis, data-driven reporting, and compliance documentation. Strong communicator with a proven ability to collaborate across technical and business stakeholders, support governance initiatives, and deliver structured insights for management decision-making. Currently pursuing an MBA in Digital and Telecom Management, with focused interests in telecom systems, analytics, technology governance, and risk management.
Overview
5
5
years of professional experience
Work History
Technology Risk Intern
EY
Bengaluru
04.2025 - 06.2025
- Analyzed risk data to identify potential vulnerabilities in operations.
- Conducted research to support risk assessments and reporting processes.
- I researched ITSM tools and compared them based on features and value, then delivered my findings to stakeholders.
- Acted as a junior business analyst, gathering requirements from clients about ongoing tasks.
- Participated in client meetings to gather requirements and clarify project goals.
- Gained hands-on experience in client handling and issue tracking, contributing to effective market analysis.
- Prioritized client issues, and shared regular status reports on incidents reported to stakeholders.
- Generated reports detailing findings and recommendations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Prepared reports summarizing project progress and results for management review.
- Prepared project presentations and reports to assist senior staff.
- Documented processes and maintained accurate records for compliance purposes.
- Supported staff members in their daily tasks, reducing workload burden, and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding the technical skill set.
System Engineer
Tata Consultancy Services
Kolkata
07.2020 - 07.2024
- Led and executed CI/CD deployments across testing and production environments using Jenkins and Octopus, ensuring stable releases, SLA adherence, and uninterrupted business-as-usual operations.
- Developed and deployed SQL patches to resolve database defects, improve system reliability, and support mission-critical client environments.
- Implemented database backup, recovery, refresh, and synchronization strategies, including production-to-preproduction data refreshes, to ensure business continuity, data integrity, and risk mitigation.
- Managed incident response, service requests, and change management, coordinating cross-functional IT teams to resolve high-impact incidents within defined SLAs and minimize service disruption.
- Orchestrated stakeholder management and cross-team coordination for application migrations to Kubernetes, ensuring timely delivery of change requests and alignment with project goals.
- Coordinated project timelines, milestones, plans, schedules, and monitored progress, identified risks, and prepared management-ready status and progress reports.
- Gathered and analyzed business, functional, and technical requirements, identified impacted processes, procedures, and data elements, and supported solution and change-impact analysis.
- Produced detailed business and technical documentation, including BRDs, FRDs, system specifications, process flows, and change documentation, ensuring clarity and traceability for stakeholders.
- Created and maintained comprehensive system and operational documentation, facilitated stakeholder discussions on change initiatives, and mentored junior engineers on system administration and best practices.
- Collaborated with development teams throughout the SDLC process to ensure quality standards are met.
- Documented all phases of SDLC including design specifications, test plans for future reference purposes .
- Worked with cross-functional teams, including developers, business analysts, and project managers, throughout the SDLC.
Education
MBA - Systems & Finance
Symbiosis Institute of Digital And Telecom Management
Pune03.2026
Bachelor of Technology -
Institute Of Engineering And Management
Kolkata06.2020
Higher Secondary - Science
Aditya Academy Senior Secondary School
Kolkata06.2016
Secondary -
Aditya Academy Senior Secondary School
Kolkata06.2014
Skills
- Business analysis
- Requirements gathering
- Technical documentation
- Project Support
- IT service management
- Database backup and recovery
- Project management
- ServiceNow
- Change management
- Incident management
- Stakeholder management
- ITIL
- Project planning and development
- Release planning
- Change impact analysis
- Agile methodologies
- Software deployment
- IT operations
Accomplishments
Certificate of Appreciation: Received a Certificate of Appreciation for dedicated teamwork and accomplishing assigned tasks in 2021.
Projects
Skilled Sapiens (02/01/25-03/01/25): Designed GTM plan for K-12 mentorship across Tier 1-3 schools, created a 12-month onboarding, and ROI-based partner evaluation roadmap
Skilled Sapiens (02/01/25, 03/01/25): Researched the B2B consulting market and competitors to support growth strategy, and created a go-to-market roadmap using insights from industry and audience behavior
Timeline
Technology Risk Intern
EY
04.2025 - 06.2025
System Engineer
Tata Consultancy Services
07.2020 - 07.2024
MBA - Systems & Finance
Symbiosis Institute of Digital And Telecom Management
Bachelor of Technology -
Institute Of Engineering And Management
Higher Secondary - Science
Aditya Academy Senior Secondary School
Secondary -
Aditya Academy Senior Secondary School