Arpan Pradhan
Chennai
Summary
A skilled and dynamic Spa professional with over ten years progressive experience in hospitality industry. Able to work efficiently in multitasking environments with positive attitude and personality.
Overview
12
12
years of professional experience
Work History
Asst store Manager
Truefitt and Hill
Chennai
10.2024 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and exceptional customer service techniques.
- Managed inventory levels, ensuring optimal stock availability and presentation standards.
- Conducted regular staff meetings to communicate updates and address team concerns promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Spa Manager
Palms Spa Private Limited
Jaipur
06.2019 - 07.2024
- Company Overview: luxury award winner 2019 for the private spa in India.
- Reviewing guest feedback and reverting to guest queries.
- Inventory, Staff Rostering and Reports to Owner.
- Budgeting Monthly & Yearly with Marriot Finance and Spa Owner.
- Assisting the Spa Directors with all the Salary’s, Software and Daily operations.
- Training to Receptionist on software and Spa menu.
- Luxury award winner 2019 for the private spa in India.
Senior Store GRE
TRUEFITT AND HILL
Chennai
06.2018 - 05.2019
- Company Overview: MAN’S Grooming Salon from London.
- TAKING CARE OF THE WORLD OLDEST BARBER SHOP.
- TAKING care of newly launch Female salon brand Hair Nails and More.
- Report to the Head office.
- Handling the staff of 30 people.
- MAN’S Grooming Salon from London.
Head Spa Receptionist
The Leela Palace
Chennai
03.2014 - 11.2017
Spa Receptionist
ESPA
Udaipur
11.2013 - 02.2014
- Company Overview: UK luxury brand.
- Pre-Opening team member of 13000 Sq. Ft. Area Spa, ESPA (12 Treatment Rooms).
- Assisting in training the new staff on-board as per ESPA protocols.
- Oversee day to day operation in Guest queries.
- Taking Care of Reports (Daily, Weekly and Monthly) to Manager and Corporate team.
- Assisting in scheduling staff Roster, Inventory & Snag List.
- UK luxury brand.
Education
B.Sc - second year
University of North Bengal
Skills
- Ability to work with diverse cultural groups
- Leadership
- Team player
- Analytical
- Communication
- Interpersonal skill
- Positive Attitude
- Problem Solving
- Inventory Management
- Up selling Membership
- Software Knowledge - Opera
- Software Knowledge - Triton
- Software Knowledge - WINHMS
- Software Knowledge - Spasoft
- Software Knowledge - Zenoti spasoftware
- Software Knowledge - Micros
Disclaimer
I Arpan Pradhan declare that the details furnished above are true to the best of my knowledge and belief.
Career Proficiency
- Ability to work with diverse cultural groups
- Leadership & team player
- Analytical & communication
- Interpersonal skill
- Positive Attitude
- Problem Solving
- Inventory Management
- Up selling Membership
- Software Knowledge- Opera, Triton, WINHMS, Spasoft, Zenoti spasoftware, Micros
Languages
English
Advanced
C1
Hindi
Advanced
C1
Nepali
Proficient
C2
Timeline
Asst store Manager
Truefitt and Hill
10.2024 - Current
Spa Manager
Palms Spa Private Limited
06.2019 - 07.2024
Senior Store GRE
TRUEFITT AND HILL
06.2018 - 05.2019
Head Spa Receptionist
The Leela Palace
03.2014 - 11.2017
Spa Receptionist
ESPA
11.2013 - 02.2014
B.Sc - second year
University of North Bengal