ARPAN SHUKLA
Sujanpur Tira
Summary
Results-driven F&B professional specializing in beverage operations and guest satisfaction. Enhanced revenue through strategic upselling and effective team leadership while ensuring compliance with SOP and hygiene standards. Increased onboard beverage sales by 20%, demonstrating strong inventory management and cost control.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Steward
Princess Cruises
los angeles
07.2023 - Current
- Promoted premium beverages, enhancing guest experience and contributing to onboard revenue
- Deliver premium beverage service to international guests
- Facilitated communication with international guests, ensuring high levels of satisfaction and service quality
- Assisted supervisors with daily bar operations and streamlined reporting processes
- Uphold USPH hygiene and cruise compliance standards
F&B Supervisor
Trident Hyderabad (OBEROI GROUP)
Hyderabad
08.2022 - 04.2023
- Managed daily food & beverage operations to ensure high-quality service
- Trained and coordinated service staff to enhance guest experience
- Addressed guest complaints and implemented recovery strategies to restore satisfaction
Team leader
Novotel Hyderabad Airport
Hyderabad
01.2022 - 08.2022
Guest Service Associate
Novotel Hyderabad Airport
Hyderabad
07.2019 - 12.2021
Industrial Trainee
ITC Windsor
06.2017 - 10.2017
Education
B.Sc. - Hospitality & Hotel Administration
IHM Hamirpur
Hamirpur, Himachal Pradesh, India07-2019
Intermediate & Matriculation -
H.P. Board of Education
Hyderabad, India04-2016
Skills
- Beverage & Bar Operations
- Cocktail mixing
- Cocktail Creation
- Hygiene compliance
- Inventory & Cost Control
- Revenue growth
- Upselling strategies
- Guest service recovery
- Staff leadership
- F&B Operations Supervision
Websites
Certification
Certificate of Appreciation, Front of the House, 12/2019
Timeline
Bar Steward
Princess Cruises
07.2023 - Current
F&B Supervisor
Trident Hyderabad (OBEROI GROUP)
08.2022 - 04.2023
Team leader
Novotel Hyderabad Airport
01.2022 - 08.2022
Guest Service Associate
Novotel Hyderabad Airport
07.2019 - 12.2021
Industrial Trainee
ITC Windsor
06.2017 - 10.2017
B.Sc. - Hospitality & Hotel Administration
IHM Hamirpur
Intermediate & Matriculation -
H.P. Board of Education