Hi, I’m
Arpan Shukla
Retail Store Manager
Bangalore,KA
Summary
With over 14 years of experience in the retail industry, I am a highly skilled and results-driven Retail Operations Manager. My expertise lies in managing all aspects of retail operations, including inventory management, sales forecasting, and staff training and development. Throughout my career, I have consistently exceeded sales targets and improved operational efficiencies. My biggest achievement was implementing a new sales strategy that resulted in a 15% increase in revenue within the first year. I possess excellent leadership skills and am able to motivate and manage teams to deliver exceptional customer service. My attention to detail, strong analytical skills, and ability to adapt quickly make me an asset to any retail organization.
Overview
14
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Reliance Brands Limited
Retail Store Manager
06.2022 - Current
Job overview
- As a Retail Store Manager at Reliance Brands Limited, I have successfully managed daily operations and achieved sales targets for a high-end luxury retail store.
- I am responsible for overseeing a team of 10 employees and ensuring exceptional customer service is provided at all times.
- My strong leadership skills and business acumen have helped drive profitability and maintain excellent customer satisfaction.
- Responsible for overall store operations, sales performance, and management of store personnel.
- Responsible to make store ambiance live with jingles & demonstrations.
- Led team of 10 sales associates & 1 commercial and BOH.
- Turned the store best in service standard to get highest score in mystery audit in region always.
- Develop a motivated, committed and high performing store team.
- Responsible for recruiting, training, role plays, and motivating entire sales staff.
- Responsible for maintaining company's merchandising guidelines, Audits, safety and security standards on daily basis.
Apple
Retail Store Manager
05.2021 - 05.2022
Job overview
- As a Retail Store Manager at Apple India, I was responsible for overseeing the daily operations of the store and ensuring that our team provided exceptional customer service.
- My role involved managing inventory, creating and implementing sales strategies, and training and mentoring a team of sales associates.
- Responsible for overall store operations, sales performance, and management of store personnel.
- Led a staff of 2 managers and 10 sales associates.
- Responsible for 12% increase in revenue on mom.
- Responsible for recruiting, training, role plays, and motivating entire sales staff.
- Responsible for maintaining company's merchandising, safety ad security standards.
- Ensure all store audits as per plan on daily basis.
- Drive current offers & update team about it.
Vishal mega mart
Retail Sales Manager
10.2019 - 12.2020
Job overview
- As the Retail Sales Manager at Vishal mega mart, India from October 2019 to December 2020, I oversaw all aspects of sales operations for one of the largest retail chains in the country.
- With a team of 45 sales associates under my leadership, I consistently exceeded sales targets and improved customer satisfaction through effective merchandising strategies and exceptional customer service.
- Drive sale from all departments of store & detailed analysis.
- Ensure all store layouts as per Vishal mega mart guidelines.
- Regular check on PI & Physical counting for high shrinkage product line.
- Benchmarking & analysis of local competition.
- Track fortnightly LPO and vendor meet & management.
- Develop team members by providing them with timely and detailed feedback.
- Ensure all health & safety management.
- Track near expiry products in FMCG department.
- Engage staff in regular briefing and update about regular communications from HO team.
Marks and spencer
Assistant Store Manager
12.2016 - 10.2019
Job overview
- As the Assistant Store Manager at Marks and Spencer in India from December 2016 to October 2019, I played a crucial role in the overall success of the store.
- With my strong leadership skills and extensive knowledge of retail operations, I effectively managed a team of employees and ensured a positive shopping experience for customers.
- Develop a motivated, committed and high performing store team.
- Encourage and promote all opportunities to drive sales, leading by example.
- Implementation of BU and marketing guidelines.
- Ensure store layout is in line with Marks and Spencer layout and guidelines.
- Be familiar with local competition and respond accordingly in order to create competitive advantage.
- Ensure all health and safety requirements are fully compliant.
- Monitor achievement of sales targets and take corrective measure where required.
- Ensure a smooth and accurate process for stock management.
- Ensure sequential links for layout in consultation with the Visual Merchandiser.
- Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
- Develop team members by providing them with timely and constructive feedback.
- Conduct performance appraisals of your team.
ALDO
Retail Store Manager
04.2014 - 11.2016
Job overview
- As the Retail Store Manager at ALDO, India from April 2014 to November 2016, I was responsible for overseeing all aspects of store operations and leading a team of sales associates.
- My strong leadership skills and extensive knowledge of retail management allowed me to achieve significant success in increasing sales and improving customer satisfaction.
- Managing and motivating a team to increase sales and ensure efficiency.
- Managing stock levels and making key decisions about stock control.
- Analyzing sales figures and forecasting future sales.
- Dealing with staff issues such as interviewing potential staff, conducting appraisals and Reviews, as well as providing or organizing training and development.
- Ensuring standards for quality and customer service.
- Updating colleagues on business performance, new initiatives and other issues.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving.
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are.
Mahindra Retail
Department Manager
01.2011 - 03.2014
Job overview
- During my tenure as a Department Manager at Mahindra Retail in India from April 2012 to March 2014, I was responsible for overseeing the daily operations of the department, managing a team of employees, and ensuring excellent customer service.
- I also worked closely with other departments to drive sales and meet financial targets.
- While I have worked from January 2011 to March 2012 as a Customer Relationship Executive.
- Spend eight hours daily on the floor for selling and directly interact with the customer.
- Find out the customer requirement and made further action.
- Updating the customer from database with new offers and again reminding them.
- It also includes collecting various information related to stock availability in the store and giving it to the Store Manager and Floor Manager.
- To fill daily DSR, put daily department sale and store sale.
- Knowledge of Cashiering, Inventory & SOP.
Education
University of Pune
Master of Business Administration (MBA) from Marketing Management
07.2009 - 05.2011
University Overview
GPA: 56%
CSJM university
Bsc. from Mathematics
07.2001 - 05.2004
University Overview
GPA: 52%
Intermediate
12th from Science
07.2000 - 05.2001
University Overview
GPA: 66%
MP Board
High school
07.1998 - 05.1999
University Overview
GPA: 71%
Skills
Team leadership
Timeline
Retail Store Manager
Reliance Brands Limited
06.2022 - Current
Retail Store Manager
Apple
05.2021 - 05.2022
Retail Sales Manager
Vishal mega mart
10.2019 - 12.2020
Assistant Store Manager
Marks and spencer
12.2016 - 10.2019
Retail Store Manager
ALDO
04.2014 - 11.2016
Department Manager
Mahindra Retail
01.2011 - 03.2014
University of Pune
Master of Business Administration (MBA) from Marketing Management
07.2009 - 05.2011
CSJM university
Bsc. from Mathematics
07.2001 - 05.2004
Intermediate
12th from Science
07.2000 - 05.2001
MP Board
High school
07.1998 - 05.1999
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