Summary
Overview
Work History
Education
Skills
Certification
Interests
Training
Disclaimer
Career Timeline
Key Achievements
Functional
Timeline
Generic
Arpana Mutt

Arpana Mutt

Noida

Summary

CLO-level leader with 24+ years of experience in enterprise-wide talent development, AI-first enablement, and capability building. Proven success in scaling global learning architectures, embedding AI competency frameworks, and aligning talent strategies to deliver measurable business ROI. Trusted advisor to C-suite leaders, known for pioneering IGNIS Agentic platform adoption, AI-led use case incubation, and level-wise AI competency building to create future-ready, inclusive workforces.

Overview

26
26
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Talent Transformation Leader - AI-First Learning | L&D | Campus Hiring | DE&I

Infogain India
08.2019 - Current
  • Company Overview: Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise, it is a provider of global business and IT consulting solutions. Infogain is a business-oriented IT services leader specializing in technology solutions for the Healthcare, High Tech, Retail and Insurance industries.
  • In my current role I need to primarily partner with CTO/CHRO/business leadership to address overall strategic and tactical business objectives to ensure appropriate skills, knowledge and behaviour requirements are addressed. I drive the overall vision and set the strategy to create innovative leading Capability/Leadership Development organization. Identify, create, facilitate and execute investments, ensuring all resources in the assigned areas are aligned and equipped to implement the strategy. I also lead Diversity & Inclusion initiatives in the organization.
  • How Do I Achieve it:
  • I am accountable for global/local specific capability related outcomes. I Partner with the CoE and business teams to build and deploy learning solutions to meet vertical specific needs regarding capability development and leadership development.
  • Defining learning and curriculum strategies for the business and ensure its alignment with business strategy and needs. I lead the development, customization, and sourcing of content for capability development programs across technical, behavioral, process/domain and Leadership development programs across levels.
  • Actively leveraging global assets and frameworks and make buy/build decisions for development and deployment of learning assets and work closely with vendor organizations to drive capability building initiatives.
  • Leading the framework for analysis, and reporting of effectiveness and quality measures across all capability programs and interpret evaluation strategies to gauge competence value.
  • Leading initiatives to re-engineer and improve existing learning processes and introduce latest capability building trends and learning avenues both formal as well as informal.
  • I define the Learning Architecture and work with Subject Matter Experts, Practice, Global HR and external vendors to ensure that certification programs are developed, implemented and supported efficiently to align with the organization’s skill certification strategy.
  • Leveraging standard learning architectures wherever possible. When new architectures are needed, foster innovation and pilot new ideas, partnering with Practice, Deliver & Sales Orgs. to ensure that innovations are available to others.
  • Develop communications strategies to build awareness of the capability initiatives and learning programs available to the organization. Run rigorous awareness and adoption drives throughout the organizational strata’s.
  • Plan, forecast, manage, and own capability development budget and oversee its effective utilization, thereby ensuring required and priority training programs operate efficiently and meet compliance and attendance targets.
  • Primary aim is to build and maintain trusted advisor relationships with key business stakeholders.
  • Body of Work
  • Role Scope
  • Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program is completely borne by self and function is ran independently, with coaching from executive leadership.
  • I manage large complex team and/or work efforts and represent the function at a client’s end as well as within the organization.
  • Role Complexity
  • Requires me to proactively engage in identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of organization’s cultural landscape.
  • Requires development and execution of strategy to achieve key business objectives in area of responsibility.
  • Interaction with senior management levels at a client and/or within Infogain, involving negotiation or influencing on critical matters.
  • Authority Exercised
  • I execute the power to influence or complete assignments independently and have ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
  • Wide latitude in decision-making and determination of objectives and approaches to critical assignments.
  • Impact or Decision Impact
  • Complete ownership exercised on risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk.
  • Decisions have a major and lasting impact on areas outside of own responsibility
  • Custodian Hat
  • Majorly the custodian of Diversity & Inclusion initiative organization wide and represent the company for external branding at various forums.
  • Driving Campus Hiring basis the business forecast and onboarding the fresh graduates to the corporate world.
  • Driving compliance at Org level, through ISMS, Code of Business Conduct, POSH, HIPPA, GDPR and cyber security awareness periodic awareness drives and compliance trainings.

Deputy General Manager L&D

Cognizant
01.2015 - 09.2017
  • Company Overview: Cognizant Technology Solutions is an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services. Cognizant provides information technology, consulting, systems integration, application development & maintenance, IT infrastructure services, analytics, business intelligence, data warehousing, CRM, supply chain management, engineering & manufacturing Solutions, ERP, R&D outsourcing, and testing solutions.
  • In this capacity, I am responsible for the strategic direction, oversight, and management of a growing portfolio of work that advances the Academy’s goal of building a movement of distributed leadership. I accomplish that through the collective action of people and institutions or to develop learning strategies and programs that support the organization’s objectives and strategic initiatives related to distributed leadership both internally and across India and international cohorts. As a key architect, I am responsible to co-develop, execute, and evaluate a variety of internal and external activities that will integrate and align with that of the growth plans.
  • I currently have 6 verticals (BU) for business training, leadership development and NHT program as a part of my portfolio and have a team of 17 direct reportees and overall 32 FTEs and a rotating SME pool of 50+ trainers/vendors to help support the objectives.
  • Responsibilities
  • Design & implement an effective training strategy and develop the BPS training department.
  • Facilitate the planning, delivery of programs and strategies jointly with business and Corporate stakeholders.
  • Develops and manages a strong training team (i.e. hires, trains, appraises, rewards, motivates, disciplines, etc.) ensuring that appropriate subject knowledge and skills are developed within each individual.
  • Leads the implementation of all Leadership and Diversity programs and ensures that program components are integrated and mutually reinforcing L&D strategic objectives.
  • Participate in the design and leads implementation of the monitoring and evaluation framework for all emerging market and align to organization’s diversification plans globally, thereby positioning the organization for continued success and growth.
  • Oversees the effectiveness of programs, reduce cycle time in achieving individual and institutional impact towards better ROI for Business.
  • Demonstrates ownership over and fluency in the strategy and implementation, reporting back to Leadership on setting up L&D COEs in LATAM & Philippines.
  • Promote and represent the ‘Academy’ and its leadership objectives and offerings to internal and external audiences in a variety of settings, including facilitating discussions, moderating events, and delivering formal presentations.
  • Represent L&D for all RFP and project bidding activities and showcase the competency based learning programs.
  • Plan, manage & report all training budget for NHT & Leadership programs and team.
  • Design programs to support succession planning up D+ levels and team supports IDPs start to closure.
  • Run separate development tracks for specialists & leaders based on career pathing & conduct role alignment.

Global Enablement Manager

Adobe Systems India
03.2009 - 01.2015
  • As an Enablement Program Manager-Global, I was responsible for delivering and facilitating enablement of Adobe’s Global support operations. My team provided Tier 1 (Vendor) Train the Trainer (TTT) sessions as well as delivering directly to Adobe’s global In-house Tier 2 and Tier 3 (Technical Response Team - TRT) Technical Support and Customer Service groups within Adobe’s Technical Services Organization (TSO). Was responsible for engaging with Vendor Management, TSO Operations / Readiness, Technical Services and TRT Management to develop enablement and assessment plans.
  • In addition to performing assessments to measure training and enablement effectiveness, I was also responsible for assessing ongoing skills gaps and performing root cause analysis in order to provide recommendations for enablement programs and solve for knowledge and performance gaps. I work closely cross-functionally with Management, HR, Engineering, and other stakeholders to develop learning maps and identify curriculum to help manage attrition through active career pathing.
  • Responsibilities
  • Engaged with WWFO Enablement stakeholders to identify global enablement delivery and assessment requirements across the board for Technical & Non-Technical Interventions.
  • Developed a strategy and approach to evolve an enablement and assessment framework for the support organization which includes new hire ramp, new product launch, new process initiatives, and ongoing mature learning programs.
  • Point of contact for support enablement request across the organization handling NA, EMEA, APAC & Japan.
  • Engaged with Instruction Design and Certification team to identify courseware and learning needs in building out curriculums, eLearning, and assessments.
  • Created policies and processes for establishing and maintaining enablement schedules across Support.
  • Build awareness and promotion of the Enablement Partner team and their capabilities.
  • Lead and drive the support enablement framework and strategy for Support.
  • Establish, track, measure and analyze the uptake and completion rate and effectiveness of delivered enablement programs.
  • Identified ways to extend the partnership globally, cross functionally, or with other partners and/or vendors. Project managed for Product Readiness, specific enablement activities, interfacing with stakeholders and tracking progress of projects and monitoring deadlines.
  • Created training materials and facilitation of training when warranted.
  • Worked with resources: recognize training changes/updates needed, as well as continually improve the training library, promoting cross use/awareness of course materials to varied enablement audience stakeholders.
  • Assisted Instructional Design with training material creation, agenda creation, testing requirements, desired audience, train the trainer sessions, and monitoring of attendance and registration and completion.
  • Other people management activities & project allocations.

Manager, L&D

Hewitt Associates
09.2006 - 03.2009
  • Company Overview: Hewitt Associates India operation started in 2003 as a subsidiary of Hewitt Associates a US based fortune 500 company, which is considered as the biggest outsourcing giant for rendering Human resource solution to clients like Boeing, Sony, Alcatel, Siemens and many more.
  • In addition to performing assessments to measure training and enablement effectiveness, I was also responsible for assessing ongoing skills gaps and performing root cause analysis in order to provide recommendations for enablement programs and solve for knowledge and performance gaps. I work closely cross-functionally with Management, HR, Engineering, and other stakeholders to develop learning maps and identify curriculum to help manage attrition through active career pathing.
  • Responsibilities
  • Engaged with WWFO Enablement stakeholders to identify global enablement delivery and assessment requirements across the board for Technical & Non-Technical Interventions.
  • Headed the health & Benefit vertical of the HRO L&D Team of Trainers & AMs.
  • Identified the use of Support Tools, Learning Management System (LMS), etc.
  • Impart specific technical/domain/process/Soft Skills related trainings; knowledge shares for Managers and above.
  • Partnered with Internal Trainers/Subject Matter Experts (SMEs) to make training more valuable and effective.
  • Vendor management, evaluation and facilitating the training initiative (soft skills & behavioral) for the organization across all staff using competency mapping.

Sr. Process Trainer Assistant Manager

NIIT Smart Serve
09.2004 - 09.2006
  • Company Overview: NIIT Smart Serve was a subsidiary of NIIT Technologies, a global IT solutions company. The contact center provides various Inbound, Outbound as well as Web/Email based support services.
  • Lead the team for the Sales Trainers and handled all administrative as well as functional responsibilities for all 6 trainers.
  • Delivering process training to new hire/experienced team members for UK and US landline, mobile campaigns
  • Been a part of the Sales Redux team was responsible to design the Training Methodology for Sales campaigns.
  • Handled team leader and floor coach training.
  • Preparations of Training aid and Handout/ manuals for various processes and measure the effectiveness.
  • Migrated blended campaign dealing in customer care and sales for wireless campaign.
  • Driven the Team leader Skill Verification and Annual SKRV for all team members on floor.
  • Worked on projects like end user, rejection and NFAR for process improvement.
  • Was responsible for improving the performance of the low performers by doing Synergy projects.
  • Responsible for the performance of the new hires on the floor for the first 30 days by conducting OJTs.
  • Studying and reviewing floor performance reports and participating in call calibration.
  • Formulated the On-Job training program that is being practiced by the trainers all across NIIT smart serve.
  • Additional Responsibilities
  • Coordinated with the Ops in improving the agent’s performance on the floor, taking escalations/Supervisor calls.
  • Worked closely with the Quality Department, listened to the sales/prepared feedbacks for the quality analysts on how to monitor agents and on what basis to verify sales/calls calibrations.
  • Worked with NIIT limited Team on Event Management for Public & Corporate Seminars and Forums.

Process & Soft Skills Trainer

Hero ITES
06.2003 - 08.2004
  • Company Overview: Hero ITES is a wholly owned subsidy of The Hero Group which is ranked amongst the top 10 business houses of India, with a track record of creating two world’s largest companies.
  • Worked for various business to business as well as business to consumer campaigns.
  • Delivering inbound/outbound training to the new hires as well as experienced Team members.
  • Served as a liaison between the client and the CSR for product updates as and when requires.
  • Touch base with the Team leaders on the various process updates.
  • Monitoring agents on a regular basis, preparing reports, giving constructive feedback.
  • In charge of taking supervisory escalations and dealing with extreme customer account issues.
  • Preparing various Day End Reports, preparing rosters and scheduling/ Worked towards controlling (AHT).
  • Attending Call Calibration with Quality as well as with the client on a conference call.

Process - Associate Trainer

GECIS
01.2000 - 04.2003
  • Company Overview: GE capital one of the fortune five hundred companies who pioneered BPO practices in Delhi catered to first party collections.
  • Delivering on the floor training to the new hires for outbound campaigns.
  • Responsible for taking huddles and rollouts of important updates, during the absence of the manager.
  • In charge of taking supervisory escalations and dealing with extremely sensitive account issues.
  • Preparing various Day End Reports, preparing rosters and scheduling.
  • Monitoring agents on a regular basis, preparing reports, giving constructive feedback.
  • Working towards decreasing the AHT while sustaining Customers delight.
  • Attending Call Calibration with Quality.

Education

Executive Program - HR Analytics

XLRI

MBA - HR

MDU Rohtak

M.A. - English Lit.

Kanpur University

B.Sc. - Chemistry

Skills

Diversity & Inclusion Practitioner

Certification

PMP | PRINCE2 | ITIL V3 | CSM

Interests

Reading inspirational books, Ceramics and clay modeling, Tarot Card Reading

Training

  • Certified Psychometric Testing Professional- by CAMI
  • Certified Instructional Designer- By CAMI
  • Certified L& D Manager- By CAMI
  • Certified Trainer & Facilitator- By CAMI
  • Certified Assessment Center Professional-By CAMI
  • PRINCE2 & PMP Foundation & Practioner
  • Certified Practitioner of Neuro Linguistic Programming Practioner
  • Lean Six Sigma professional Training
  • Smart Quality tools advanced Training.
  • Powerful Presentation Workshop
  • Strength Development Inventory Training
  • Core Management Workshop
  • Effective Time Management Session
  • Coaching & feedback, Tool for Employee Development
  • Certified HRO Facilitator Workshop
  • Individual effectiveness program (Developmental)
  • Six Sigma Yellow & Green Belt Training.
  • Training for Fare Debt Collection, practices Act (FDCPA- US collection laws)
  • Development for Self Excellence (DSE)
  • COPC Introductory Training.
  • Self Defense Workshop

Disclaimer

Nationality: Indian Passport: Valid Date of Birth: 1980-03-20 Marital Status: Married

Career Timeline

  • GECIS - Process Associate -Trainer Jan '00 till April '03
  • NIIT Smart Serve - Sr. Process Trainer/Asst. Manager Jun '03 till Aug'04
  • Hewitt Associates - HRO HR L&D Team Developer - Manager Sep '06 till Mar'09
  • Adobe Systems - Process Associate -> Trainer Mar'09- Jan'15
  • Infogain - Head, Campus Hiring, DE&I & Training (2019 - Present)

Key Achievements

  • Infogain - Head, Campus Hiring, DE&I & Training (2019 - Present)
  • Spearheaded AI-First Enablement Transformation for 6K employees, embedding AI skills across 3 workforce levels; accelerated AI adoption by 35% within the first quarter.
  • Rolled out IGNIS Agentic platform to 4K+ employees globally, driving adaptive, personalized learning journeys and cutting onboarding cycle time by 25%.
  • Incubated and churned 50+ AI-led use cases, delivering measurable business outcomes including 20% cost reductions and new revenue streams.

Functional

  • Designed and deployed an integrated fast-moving, niche & super-niche skill building framework for HiPO development and CEO clubs, creating ready-now leadership talent pipelines.
  • Launched JIT (Just-in-Time) bite-sized learning modules for on-the-go upskilling, increasing learning adoption by 70%.
  • Drove growth pools in Salesforce, Cloud, Data Bricks, and Adobe AEM, resulting in 40% higher project deployment readiness and 25% faster time-to-market.
  • Integrated D&I initiatives with AI programs [X 15% increase in women leaders within 2 years.
  • Championed enterprise-wide DEI interventions, improving representation across diverse talent segments by 20%, boosting employee engagement scores by 18%, and positioning Infogain as an employer of choice at external forums.
  • Owned and optimized a multi-crore capability development budget → delivered 20% cost savings while ensuring measurable productivity and revenue impact.

Timeline

Talent Transformation Leader - AI-First Learning | L&D | Campus Hiring | DE&I

Infogain India
08.2019 - Current

Deputy General Manager L&D

Cognizant
01.2015 - 09.2017

Global Enablement Manager

Adobe Systems India
03.2009 - 01.2015

Manager, L&D

Hewitt Associates
09.2006 - 03.2009

Sr. Process Trainer Assistant Manager

NIIT Smart Serve
09.2004 - 09.2006

Process & Soft Skills Trainer

Hero ITES
06.2003 - 08.2004

Process - Associate Trainer

GECIS
01.2000 - 04.2003

MBA - HR

MDU Rohtak

M.A. - English Lit.

Kanpur University

B.Sc. - Chemistry

Executive Program - HR Analytics

XLRI

Similar Profiles

CREATE PROFILE
Arpana Mutt