Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Arpana Nanda

Arpana Nanda

Hospitality Management
Gurugram

Summary

To be a part of a dedicated winning team and looking for a challenging position with an organization that is rapidly expanding while offering a good advancement potential.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Guest Experience Manager

Zorba Entertainment PVT. LTD
10.2023 - Current
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Maintained safe working environment by enforcing health and safety standards among staff members.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Performed cost-benefit analysis for corporate and social events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Cultivated inclusive work culture promoting open communication, teamwork and staff empowerment resulting in motivated and high-performing team.
  • Conducted post-event evaluations to assess performance and identify areas for improvement.
  • Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Trained new hires on company policies, procedures, and service standards, fostering cohesive team environment.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.

Freelance Restaurant Consultant

M Crème Bakery & The Brown Box
6 2022 - 10.2023
  • CRM Management – Major role in customer relations
  • Managing customer relations which included - increasing catering business, customer satisfactions, interacting with customers
  • Team Management
  • Coordinated whole café operations
  • Interacted with many companies to provide meals to employees
  • Handling any internal issues
  • Managing catering events, logistics, setups, and guest relations
  • Team building – making sure team is always motivated, organized different team building exercises
  • Managing increase in sales for Outlets and Caterings
  • Successfully drove new product lines to increase annual profits by 80%
  • Reviewed business finances and back-end administrative procedures.
  • Improved customer service policies to maximize satisfaction and build brand loyalty.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Reviewed business finances and back-end administrative procedures.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coordinated technical training and personal development classes for staff members.

Freelance

Myself
06.2018 - 11.2022
  • Researched and identified innovative solutions to acquire resources and meet customer needs
  • Created and managed project plans, timelines and budgets

Operations Head

AKU's The Burger.Co
12.2021 - 05.2022
  • Managing customer relations which included – monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers, promoting company's products and services, and reviewing customer evaluations
  • Coordinated whole restaurant operations
  • Maintained Inventories for outlets – Food & Store
  • Managing of Staff – Organized and supervised shifts, Late duty reporting at outlets
  • Managing third party Apps offline
  • Making sure Sales reports & settlements were up to mark
  • Managing customer dissatisfaction
  • Handling software issues
  • Handling Maintenance needs, repairs
  • Managing cleanliness & hygiene levels as per company policy
  • Managing increase in sales for outlets
  • Managing Catering events, logistics, setups, and guest relations
  • Team building – making sure team is always motivated, organized different team building exercises

Chief Operating Officer

Diva Restaurants, Riga Foods LLP
05.2011 - 12.2019
  • With Chef Ritu Dalmia – Celebrity Chef in India (Italian Restaurants)
  • Coordinated daily- whole restaurant operations - Front of House, Kitchen & House keeping
  • Maintained inventory for outlet - Food & Beverage, Alcohol, Dry Store
  • Managing of Staff – Organized and supervised shifts, Trained new and current employees on proper customer service practices, Appraise staff performance and provided feedback to improve productivity
  • Worked with team of Managers for all restaurants and ensured smooth restaurant operations
  • Drastically increased sales by hosting private parties in various outlets
  • Created detailed reports on monthly and annual revenues and expenses
  • Controlled operational costs and identified measures to cut waste - Participated in Food costing, Maintained food cost of 25-30% with minimum wastage)
  • Ensured compliance with sanitation and safety regulations - Made sure all licenses were up-to date (Excise, NDMC, MCD, Police, Food safety, Health license's, Tourism License)
  • Guest Relations – Delivered superior service and maximized customer satisfaction
  • Handled all back end work for all restaurants, managed all monthly requisitions
  • Hosted monthly meetings for team building & helped organize training programs for employees to enhance their competence
  • Oversaw recruitment's for food service managers, patrons & beverage serving workers
  • Delegated duties, conducted performance evaluations and recommended or implemented promotions and demotions
  • Focused on improving operational efficiency, businesses and enhancing customers dining experience

Moms Kitchen

01.2008 - 04.2011
  • Events Management & Catering Services - Entrepreneur
  • Offered catering services for corporate, paramilitary and social events
  • Effectively managed and supported the event sales and operations
  • Designed menus for variety of functions
  • Ensured good food preparation, food service & cleanliness
  • Assessed client needs and delivered both food and service's required
  • Catered to Airtel Main office in J&K, Jammu & Kashmir Bank, ICICI Lombard

Front Office Agent

Quality Inn and Suites
11.2005 - 01.2006
  • Received reservations for accommodation from clients in person or by telephone, fax or email
  • Take guest details as they arrive and allocate rooms
  • Inform guests about hotel facilities, policies & procedures
  • Dealt with guest enquires & requests
  • Provide tourist information
  • Calculate guest bills and issued receipts upon payment

Marketing Assistant

Hindustan Bottling Company
03.2004 - 06.2004
  • Promoted customer relationships
  • Researched new markets
  • Setup & coordinated meetings
  • Managed customer database
  • Contacted customers to provide feedback on programs

Assistant Manager

Hotel K.C
05.2003 - 08.2003
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Created employee schedules to align coverage with forecasted demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit report to assess company efficiency
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Developed strategy to increase sales and drive profits
  • Developed detailed plans based on broad guidance and direction
  • Defined clear targets and objectives and communicated to other team members

Education

High School Diploma -

Presentation Convent Senior Secondary School
Chennai
01.1998 - 2000.01

Hotel Management Diploma -

South Delhi Polytechnic Institute
New Delhi
01.2001 - 2002.01

Some College (No Degree) -

Sri Aurobindo Centre For Arts And Communication
New Delhi
02.2023 - 2023.03

Skills

Skills & Interest

Customer Service

Communications

Team Management

Operational Improvement

Recognized for outstanding organizational skills, creative programming, presentation expertise - ability to consistently exceed guest expectation

Tools & Technologies – MS Word, MS Excel, MS Power Point

Operating System – IOS & MS Windows

Restaurant operations

Certification

Certificate in Photography Foundation

Interests

Music

Driving

CrossFit

Cooking

Photography

Timeline

Certificate in Apex Program

12-2023

Building Leaders of Tomorrow

11-2023

Guest Experience Manager

Zorba Entertainment PVT. LTD
10.2023 - Current

Some College (No Degree) -

Sri Aurobindo Centre For Arts And Communication
02.2023 - 2023.03

Operations Head

AKU's The Burger.Co
12.2021 - 05.2022

Freelance

Myself
06.2018 - 11.2022

Chief Operating Officer

Diva Restaurants, Riga Foods LLP
05.2011 - 12.2019

Moms Kitchen

01.2008 - 04.2011

Front Office Agent

Quality Inn and Suites
11.2005 - 01.2006

Marketing Assistant

Hindustan Bottling Company
03.2004 - 06.2004

Assistant Manager

Hotel K.C
05.2003 - 08.2003

Hotel Management Diploma -

South Delhi Polytechnic Institute
01.2001 - 2002.01

High School Diploma -

Presentation Convent Senior Secondary School
01.1998 - 2000.01

Freelance Restaurant Consultant

M Crème Bakery & The Brown Box
6 2022 - 10.2023

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