Summary
Overview
Work History
Education
Skills
Accomplishments
Signature Frameworks
Trainings Undertaken
Certifications
Timeline
Generic
Arpana Mutt

Arpana Mutt

AI-First Talent Transformation & Enterprise Capability Leader
Noida

Summary

CLO-level leader with 24+ years of experience in enterprise-wide talent development, AI-first enablement, and capability building. Proven success in scaling global learning architectures, embedding AI competency frameworks, and aligning talent strategies to deliver measurable business ROI. Trusted advisor to C-suite leaders, known for pioneering IGNIS Agentic platform adoption, AI-led use case incubation, and level-wise AI competency building to create future-ready, inclusive workforces.

Overview

26
26
years of professional experience

Work History

Talent Transformation Leader – AI-First Learning | L&D | Campus Hiring | DE&I

Infogain
08.2019 - Current
  • Company Overview: Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise, it is a provider of global business and IT consulting solutions. Infogain is a business-oriented IT services leader specializing in technology solutions for the Healthcare, High Tech, Retail and Insurance industries.
  • Spearheaded AI-First Enablement Transformation for 6K employees, embedding AI skills across 3 workforce levels; accelerated AI adoption by 35% within the first quarter.
  • Rolled out IGNIS Agentic platform to 4K+ employees globally, driving adaptive, personalized learning journeys and cutting onboarding cycle time by 25%.
  • Incubated and churned 50+ AI-led use cases, delivering measurable business outcomes including 20% cost reductions and new revenue streams.
  • Designed and deployed an integrated fast-moving, niche & super-niche skill building framework for HiPO development and CEO clubs, creating ready-now leadership talent pipelines.
  • Launched JIT (Just-in-Time) bite-sized learning modules for on-the-go upskilling, increasing learning adoption by 70%.
  • Drove growth pools in Salesforce, Cloud, Data Bricks, and Adobe AEM, resulting in 40% higher project deployment readiness and 25% faster time-to-market.
  • Integrated D&I initiatives with AI programs [X 15% increase in women leaders within 2 years.
  • Championed enterprise-wide DEI interventions, improving representation across diverse talent segments by 20%, boosting employee engagement scores by 18%, and positioning Infogain as an employer of choice at external forums.
  • Owned and optimized a multi-crore capability development budget → delivered 20% cost savings while ensuring measurable productivity and revenue impact.
  • Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise, it is a provider of global business and IT consulting solutions. Infogain is a business-oriented IT services leader specializing in technology solutions for the Healthcare, High Tech, Retail and Insurance industries.

Deputy General Manager L&D

Cognizant
01.2015 - 09.2017
  • Company Overview: Cognizant Technology Solutions is an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services.
  • Responsible for the strategic direction, oversight, and management of a growing portfolio of work that advances the Academy’s goal of building a movement of distributed leadership.
  • Scaled Leadership Academy across six business units resulted in a 20% increase in internal promotions and a stronger succession pipeline.
  • Advanced compliance learning (GDPR, HIPAA, POSH) results in 40% lower risk exposure.
  • I directed a 32-member global L&D team, along with over 50 SMEs, achieving over 95% stakeholder satisfaction.
  • Design and implement an effective training strategy, and develop the BPS training department.
  • Develops and manages a strong training team (i.e., hires, trains, appraises, rewards, motivates, disciplines, etc.). Ensuring that appropriate subject knowledge and skills are developed within each individual.
  • Led the implementation of all leadership and diversity programs, and ensured that program components are integrated and mutually reinforcing L&D strategic objectives.
  • Participate in the design and lead the implementation of the monitoring and evaluation framework for all emerging markets, and align with the organization’s diversification plans globally.
  • Oversees the effectiveness of programs, reduces cycle time in achieving individual and institutional impact towards better ROI for business.


Global Enablement Manager

Adobe Systems
03.2009 - 01.2015
  • Company Overview: Adobe Systems India is part of Adobe Inc., known for its software products and services.
  • Designed a global enablement strategy, resulting in a 35% faster ramp-up for new hires, and significantly cutting onboarding costs.
  • Implemented career pathing frameworks, resulting in an 18% lower attrition rate in critical technical roles.
  • Standardized enablement programs across NA, EMEA, APAC, and Japan → 22% efficiency gain.
  • Provided Tier 1 (Vendor) Train the Trainer (TTT) sessions, as well as delivering directly to Adobe’s global in-house Tier 2 and Tier 3 (Technical Response Team – TRT) Technical Support and Customer Service groups.
  • Engaged with Vendor Management, TSO Operations/Readiness, Technical Services, and TRT Management to develop enablement and assessment plans.
  • Performed assessments to measure training and enablement effectiveness, assessing ongoing skills gaps, and performing root cause analysis.
  • Worked closely, cross-functionally, with Management, HR, Engineering, and other stakeholders to develop learning maps and identify curriculum.


Manager, L&D

Hewitt Associates
09.2006 - 03.2009
  • Company Overview: Hewitt Associates' India operation started in 2003 as a subsidiary of Hewitt Associates, a US-based Fortune 500 company, which is considered the biggest outsourcing giant for rendering human resource solutions to clients like Boeing, Sony, Alcatel, Siemens, and many more.
  • Closed 85% of skill gaps within 12 months through targeted interventions.
  • I led competency mapping and needs analysis for multiple business units, closing 85% of identified skill gaps within 12 months.
  • Ensured 100% audit clearance for ISO training compliance.
  • Engaged with WWFO Enablement stakeholders to identify global enablement delivery and assessment requirements across the board for technical and non-technical interventions.
  • Headed the Health and Benefit vertical of the HRO L&D Team of Trainers and AMs.
  • Identified the use of support tools, learning management system (LMS), etc.
  • Imparted specific technical, domain, process, and soft skills-related training; knowledge shares for managers and above.
  • Vendor management, evaluation, and facilitating the training initiative (soft skills and behavioral) for the organization across all staff using competency mapping.
  • i

Sr. Process Trainer Assistant Manager

NIIT Smart Serve
09.2004 - 09.2006
  • Company Overview: NIIT Smart Serve is a subsidiary of NIIT Technologies, a global IT solutions company.
  • Lead the team for the Sales Trainers and handled all administrative as well as functional responsibilities for all 6 trainers.
  • Delivering process training to new hire/experienced team members for UK and US landline, mobile campaigns.
  • Been a part of the Sales Redux team was responsible to design the Training Methodology for Sales campaigns.
  • Handled team leader and floor coach training.
  • Preparations of Training aid and Handout/ manuals for various processes and measure the effectiveness.
  • NIIT Smart Serve is a subsidiary of NIIT Technologies, a global IT solutions company.

Process & Soft Skills Trainer

Hero ITES
06.2003 - 08.2004
  • Company Overview: Hero ITES is a wholly owned subsidiary of The Hero Group which is ranked amongst the top 10 business houses of India.
  • Worked for various business to business as well as business to consumer campaigns.
  • Delivering inbound/outbound training to the new hires as well as experienced Team members.
  • Served as a liaison between the client and the CSR for product updates as and when requires.
  • Touch base with the Team leaders on the various process updates.
  • Monitoring agents on a regular basis, preparing reports, giving constructive feedback.
  • Hero ITES is a wholly owned subsidiary of The Hero Group which is ranked amongst the top 10 business houses of India.

Process - Associate Trainer

GECIS
01.2000 - 04.2003
  • Company Overview: GE capital one of the fortune five hundred companies who pioneered BPO practices in Delhi catered to first party collections.
  • Delivering on the floor training to the new hires for outbound campaigns.
  • Responsible for taking huddles and rollouts of important updates, during the absence of the manager.
  • In charge of taking supervisory escalations and dealing with extremely sensitive account issues.
  • Preparing various Day End Reports, preparing rosters and scheduling.
  • Monitoring agents on a regular basis, preparing reports, giving constructive feedback.
  • GE capital one of the fortune five hundred companies who pioneered BPO practices in Delhi catered to first party collections.

Education

M.A. - English Lit.

Kanpur University

B.Sc. - Chemistry

Executive Program - HR Analytics

XLRI

MBA - HR

MDU

Skills

Enterprise Learning & AI-First Transformation

Accomplishments

  • Head, Campus Hiring, DE&I & Training, Infogain
  • Spearheaded AI-First Enablement Transformation for 6K employees, embedding AI skills across 3 workforce levels; accelerated AI adoption by 35% within the first quarter.
  • Rolled out IGNIS Agentic platform to 4K+ employees globally, driving adaptive, personalized learning journeys and cutting onboarding cycle time by 25%.
  • Incubated and churned 50+ AI-led use cases, delivering measurable business outcomes including 20% cost reductions and new revenue streams.

Signature Frameworks

· AI-First Talent Enablement Framework – Embeded AI competency ladders across workforce levels, ensuring accelerated adoption of emerging technologies and measurable ROI.

· IGNIS Competency-to-Use Case Model – Links skills acquisition directly to AI-led business use cases, driving both innovation and bottom-line impact.

· HiPO Acceleration & CEO Club Pathway– Develops high-potential talent into enterprise-ready leaders through fast-moving, niche, and super-niche skill-building programs integrated with CEO mentorship.

· JIT Microlearning Adoption Model – Delivers adaptive, bite-sized, on-the-go learning, achieving enterprise-wide engagement and 70%+ adoption rates.

· Growth Pool Strategy – Builds deep technical capacity in Salesforce, Cloud, Data Bricks, and AEM, reducing time-to-market and strengthening client delivery readiness.

Trainings Undertaken

  • Certified Psychometric Testing Professional- by CAMI
  • Certified Instructional Designer- By CAMI
  • Certified L&D Manager- By CAMI
  • Certified Trainer & Facilitator- By CAMI
  • Certified Assessment Center Professional-By CAMI
  • PRINCE2 & PMP Foundation & Practitioner
  • Certified Practitioner of Neuro Linguistic Programming Practitioner
  • Lean Six Sigma professional Training
  • Smart Quality tools advanced Training
  • Powerful Presentation Workshop
  • Strength Development Inventory Training
  • Core Management Workshop
  • Effective Time Management Session
  • Coaching & feedback, Tool for Employee Development
  • Certified HRO Facilitator Workshop
  • Individual effectiveness program (Developmental)
  • Six Sigma Yellow & Green Belt Training
  • Training for Fair Debt Collection, practices Act (FDCPA- US collection laws)
  • Development for Self Excellence (DSE)
  • COPC Introductory Training
  • Self Defense Workshop

Certifications

  • PMP | PRINCE2 | ITIL V3
  • CSM | Agile
  • Six Sigma (Green Belt) | COPC | ISO27001
  • NLP Practitioner
  • CMID (Certified Master Instructional Designer)
  • DISC | MBTI |SDI

Timeline

Talent Transformation Leader – AI-First Learning | L&D | Campus Hiring | DE&I

Infogain
08.2019 - Current

Deputy General Manager L&D

Cognizant
01.2015 - 09.2017

Global Enablement Manager

Adobe Systems
03.2009 - 01.2015

Manager, L&D

Hewitt Associates
09.2006 - 03.2009

Sr. Process Trainer Assistant Manager

NIIT Smart Serve
09.2004 - 09.2006

Process & Soft Skills Trainer

Hero ITES
06.2003 - 08.2004

Process - Associate Trainer

GECIS
01.2000 - 04.2003

B.Sc. - Chemistry

M.A. - English Lit.

Kanpur University

Executive Program - HR Analytics

XLRI

MBA - HR

MDU

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Arpana MuttAI-First Talent Transformation & Enterprise Capability Leader