Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Arpan Singh Kahlon

Arpan Singh Kahlon

Gurgaon

Summary

Equipped with a diverse portfolio of experience in the luxury segment of guest service management, I specialize in the customer service industry. The goal is to learn the ability to adapt to a highly dynamic environment and to be able to drive high value projects and create impact for both, the organization and myself. With my diverse experience I can apply my knowledge, skills and strong team orientation in an organization that fosters creativity and learning. My strengths are building customer loyalty and generating repeat business opportunities.

Overview

5
5
years of professional experience

Work History

Head - Customer Experience

Magppie Living
07.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Responsible for the entire customer journey
  • Built the entire Business Development team
  • Responsible for Sales closures

Assistant Manager Experience

COWRKS
Gurugram
04.2022 - 06.2023
  • Responsible for handling the overall operation of an office space (836 seats) with companies like Walmart, Alibaba, DotPe, AT&T, Bluestacks
  • Front ending all interactions with current and potential clients
  • Handling front of the office operations and the upkeep and development of the office space
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
  • Resolved customer complaints regarding sales and service
  • Responsible for all NON desk revenue for the Centre
  • Handling and organizing all events for members.

Customer Delight Manager

Corporatedge
Gurugram
08.2021 - 03.2022
  • Responsible for handling the overall operation of an office space (300 seats) with companies like Adobe, Bose, Connor, Clark & Lunn Financial Group etc
  • In charge of conducting operational trainings for the entire company
  • Leading all business development programs for the office space
  • Front ending all interactions with current and potential clients
  • Handling front of the office operations and the upkeep and development of the office space.

Restaurant Manager

The Oberoi Group Of Hotels and Resorts
Gurugram
07.2019 - 07.2021
  • Responsible for handling the end to end management and operations of the Banqueting department at The Oberoi, Gurgaon along with the Inroom dining operations
  • Leading two teams of 50+ employees by allocating roles and responsibilities on an ongoing basis
  • Previously responsible for the All day dining restaurant for over a year
  • Involved in the setting up of the concept of Out-door delivery Project, which came in place due to the pandemic
  • Front-ending all customer interactions to ensure that we are delivering the best experience
  • Handling and solving for any escalations by the customers or the employees
  • Bringing in new ideas and themes to constantly stay ahead of the market and ensure every team member remains motivated
  • Responsible for conducting food promotions in the All day dining restaurant and brining high value benefits to the hotel
  • Responsible for conducting trainings for the team according to their training needs
  • Handling the festivity desk for the hotel, and managing the highest ever sale figures for Christmas
  • Responsible for maintaining a Net Promoter Score of above 90.

Education

PGDM - Hospitality Administration And Management

The Oberoi Centre of Learning And Development
06-2019

Graduation Diploma (STEP Programme) - Hospitality Management

The Oberoi Centre of Learning And Developement
05-2017

Bachelor of Tourism Studies -

IGNOU (Indira Gandhi National Open University)
05-2017

Skills

  • Customer service
  • Detail Oriented
  • Database Management
  • Staff Training and Development
  • Budgeting and Expenditures
  • Performance Evaluations
  • Operating Procedures and Policies
  • Team Management
  • Customer Relations

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 295% in 2022.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Head - Customer Experience

Magppie Living
07.2023 - Current

Assistant Manager Experience

COWRKS
04.2022 - 06.2023

Customer Delight Manager

Corporatedge
08.2021 - 03.2022

Restaurant Manager

The Oberoi Group Of Hotels and Resorts
07.2019 - 07.2021

PGDM - Hospitality Administration And Management

The Oberoi Centre of Learning And Development

Graduation Diploma (STEP Programme) - Hospitality Management

The Oberoi Centre of Learning And Developement

Bachelor of Tourism Studies -

IGNOU (Indira Gandhi National Open University)

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Arpan Singh Kahlon