Arpit Agarwal
Mumbai
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs, consistently delivering data-driven solutions that enhance efficiency and elevate customer and stakeholders satisfaction. Skilled in strategic planning, project management, and client relations. Known for reliability, analytical abilities, and excellent communication skills. Currently advancing skills in Alteryx and Tableau to further support data-driven insights, driven by a passion for achieving measurable results through effective project execution.
Overview
10
10
years of professional experience
Work History
Associate
JP Morgan Chase & Co
02.2023 - Current
- Spearhead CRM integration for 1000+ clients, improving data accuracy by 60% and reducing onboarding time by 45%.
- Led User Acceptance Testing (UAT) for 5+ applications, ensuring 100% compliance with SLAs and audit requirements.
- Developed SOPs and trained 5+ team members, reducing process errors by 75% and enhancing audit preparedness.
- Delivered monthly KPIs, governance reports, and root-cause analyses to senior management, resolving 95% of Operational risks.
- Optimized workflows by mapping dependencies, cutting redundant tasks by 65%, and boosting data quality.
- Implemented data quality initiatives (e.g., validation protocols), improving accuracy by 35%.
- Collaborated with auditors to streamline compliance, achieving 100% audit readiness.
- Owned core BAU process — slashed SLA from 48hr to 9hr, an 81% improvement driven by ownership.
- Increased stakeholders satisfaction by resolving complex issues and providing exceptional service at all times.
Analyst
Better.com
10.2021 - 03.2022
- Achieved 175% of targets for 3 consecutive months; elevated NPS from 5 to 8.5 and maintained 95% CSAT.
- Automated business analytics reports using Excel, reducing manual effort by 40% and enabling real-time decision-making.
- Collaborated with senior management to design incident management protocols, resolving 90% of client escalations within 24 hours.
Management Trainee
Kotak Mahindra Bank
02.2021 - 09.2021
- Generated ₹25cr/month in residential loans from non-performing areas, expanding market share from 10% to 37% in 8 months.
- Trained 10+ sales staff via targeted programs, increasing cross-selling conversions by 42% (from 39% to 81%).
- Improved TAT by 35% through process standardization, achieving 98% customer satisfaction.
Executive
Megasec Capital Advisory Pvt. Ltd.
04.2015 - 09.2017
- Managed loan portfolios (Commercial loans) and supported ₹500cr+ commercial loan sanctions.
- Assisted in loan sanctioning of ₹75cr for commercial projects.
- Followed on Credit interests and worked on the Loan Disbursal Management including the term loans, personal loans, and retail loans while assuring the credit score is as per the regulatory rules.
Education
MBA/Post Graduate Program in Management -
IBS - Business School
Mumbai, India01-2020
Bachelor of Commerce -
Calcutta University
Kolkata, India01-2015
Skills
- Technical Skills: Business Operations, CRM Management, Process Optimizations, Excel (Advanced), Alteryx (Intermediate), Tableau (Intermediate), Google Analytics
- Soft Skills: Strategic Planning and Prioritization, Cross-functional Leadership, Problem Solving, Stakeholder Alignment, Adaptability & Resilience, Decision Making, Risk Mitigation Mindset, Change Management, Ethical leadership, Compliance management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Associate
JP Morgan Chase & Co
02.2023 - Current
Analyst
Better.com
10.2021 - 03.2022
Management Trainee
Kotak Mahindra Bank
02.2021 - 09.2021
Executive
Megasec Capital Advisory Pvt. Ltd.
04.2015 - 09.2017
MBA/Post Graduate Program in Management -
IBS - Business School
Bachelor of Commerce -
Calcutta University
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