Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Arpit Bhardwaj

Noida

Summary

I would be very grateful for the opportunity to progress & I am able to take on the responsibility of this position immediately and have the enthusiasm and the determination to ensure that I make a success of it. I would love the opportunity to bring my skills as a Detail-Oriented Manager to the respective organization. Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.

Overview

10
10
years of professional experience

Work History

Sr. Quality Analyst

Tech Mahindra
Noida
01.2021 - Current
  • Responsible for auditing calls/chats handled by associates, Compliance audits (Validating cancellation/ modification done in subscription), providing verbal feedback to the associates on opportunity areas.
  • Conducting Quality refresher session on weekly basis.
  • Conducting BQ refresher session on weekly basis, Making sure that all QA records, data & information are available to managers.
  • Performing RCA on the escalation received from client.
  • Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
  • Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
  • Reviewed customer feedback data to identify areas for improvement in product design and development.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.

Fraud Prevention Analyst

Teleperformance
Jaipur
05.2019 - 11.2021
  • Monitoring (Voice & Non-Voice) Outlook.com, TS Office 365, Windows Technical Support
  • Monitored customer accounts for suspicious activity to identify potential fraud cases.
  • Analyzed daily reports and identified patterns of fraudulent activities.
  • Investigated and verified the authenticity of customers' documents for identity verification purposes.
  • Assessed financial transactions for any discrepancies or inconsistencies in order to prevent fraudulent activities.
  • Developed new methods to detect and prevent frauds from occurring in the future.
  • Reported suspicious activities or irregularities directly to senior management team members.
  • Created detailed documentation of all investigation processes conducted.
  • Reviewed customer complaints related to suspected fraudulent activities.
  • Maintained up-to-date knowledge of existing and emerging technologies used in fraud prevention.

SME

Teleperformance
02.2018 - 04.2019
  • Supporting my own team for Windows & worked for 2 years
  • It enhanced my technical skills, customer handling skills and process/product knowledge.
  • Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
  • Analyzed existing processes and procedures to identify opportunities for improvement.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.

TSE (Windows,Office 365 TS)

Teleperformance
01.2016 - 01.2018
  • Part of Windows Process and worked as a Technical support executive
  • Post this, I got an opportunity to work with Office & Windows technical support, continued the role for next 18 Months.
  • Identified, evaluated, and implemented security measures to protect the Windows systems against unauthorized access.
  • Monitored system performance and troubleshooted technical issues related to Windows systems.
  • Developed scripts for automation of routine tasks in PowerShell or other scripting languages.

Team Leader

Siddhivinayak Telelink Pvt. Ltd.
Jaipur
01.2014 - 03.2016
  • Ability to motivate and inspire new & existing trainees & leaders, Ready to take additional responsibilities & travel (as per Business requirement), Dedicated towards the work and like to attain challenges whicheverrole I am working, Open to learn all internal processes like BEST QA, T & D and TCD, Solid language fluency (enunciation, clarity and professionalism), Ability to strategically plan, develop and implement programs and operations toward achievement of our mission, goals and objectives, Respect processes and ability to drive internal processes to improve KPI's.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted regular performance reviews to assess individual team member progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Delegated daily tasks to team members to optimize group productivity.

Education

Bachelor of Commerce -

University of Rajasthan
12.2013

CBSE -

Cambridge Court High School
12.2010

CBSE -

Cambridge Court High School
12.2008

Skills

  • Ability to motivate and inspire new & existing trainees & leaders
  • Ready to take additional responsibilities & travel (as per Business requirement)
  • Dedicated towards the work and like to attain challenges whicheverrole I am working
  • Open to learn all internal processes like BEST QA, T & D and TCD
  • Solid language fluency (enunciation, clarity and professionalism)
  • Ability to strategically plan, develop and implement programs and operations toward achievement of our mission, goals and objectives
  • Respect processes and ability to drive internal processes to improve KPI's
  • Continuous Improvement
  • Quality Improvement
  • Project Management
  • Correction Action Planning
  • Quality Processes
  • SOP Development
  • Data Analysis

Accomplishments

  • Awarded as "Employee of the Month"& "C-SAT Star of the Month" for consecutive months considering my achievements in the Process & for the Process.
  • Awarded as "Guiding Light of the Month (Best SME)" for 3 months.
  • Best QA of the month.
  • Reliability Champ.

Personal Information

  • Date of Birth: 05/06/1992
  • Gender: Male
  • Marital Status: Single

Timeline

Sr. Quality Analyst

Tech Mahindra
01.2021 - Current

Fraud Prevention Analyst

Teleperformance
05.2019 - 11.2021

SME

Teleperformance
02.2018 - 04.2019

TSE (Windows,Office 365 TS)

Teleperformance
01.2016 - 01.2018

Team Leader

Siddhivinayak Telelink Pvt. Ltd.
01.2014 - 03.2016

Bachelor of Commerce -

University of Rajasthan

CBSE -

Cambridge Court High School

CBSE -

Cambridge Court High School

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Arpit Bhardwaj