Arpit Bhondwe

• Collaborated with stakeholders across departments to define requirements for new projects.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Managed requirements traceability information and tracked requirements status throughout the project.

• Client Overview: To promote, establish, and develop Information Technology (IT), Information Technology Enabled Services (ITeS), and Electronics (EHM/ESDM) industries in the State of Madhya Pradesh. The scope would include consultancy, software development, hardware/software procurement, training, testing, networking, and development of specified areas such as hardware and software technology parks. Presently, MPSEDC has been entrusted with the responsibility as the nodal agency for the implementation of various prestigious IT projects of the GOI and GOMP in Madhya Pradesh, viz., the development of IT parks, EMCs, infrastructure development for SWAN, SDC, PARICHAI, e-Office, Aadhaar, etc. Which are in progress.
• My role is that of a business analyst and consultant, looking after various services under the state government IT center.
• Major Clients: Departments of State Government.
• My primary responsibilities are to meet clients to identify their needs and requirements for e-governance services and the integration of services with IT.
• Lead requirements-gathering sessions with government departments, ensuring alignment with business goals for digital transformation initiatives.
• Collaborate with cross-functional teams to develop and deploy e-Governance platforms, improving public service delivery, and citizen interaction.
• Conduct an in-depth analysis of current business processes, identifying opportunities for automation and digitalization.
• Design and document functional and technical specifications, ensuring clear communication between technical teams and non-technical stakeholders.
• Oversee user acceptance testing (UAT) for new systems, ensuring alignment with user needs and regulatory standards.
• Develop and maintain project documentation, including requirement specifications, process flow diagrams, and system architecture.
• Facilitate change management processes, ensuring a smooth transition from legacy systems to modern digital solutions.
• Coordinate with government agencies to ensure compliance with relevant laws, policies, and security standards.
• Developed reports and dashboards to track project performance, ensuring that KPIs and SLAs were consistently met.

Key Achievements:

• Successfully implemented the Agriculture Project, leading to a 30% increase in efficiency in MP Government services.
• Played a key role in the digitization of scheme registrations, disposal, and payment auto-calculation of assistance, reducing processing times by 50%.
• Contributed to the development of an e-Governance platform, which improved public access to government services by 75%.
• Gap analysis techniques have also been used here for the departmental employees when they have no clue how and what to do for the scheme registration process, its system restrictions, and the automation of the assistance calculation process.
• Designed and recommended automation solutions, enhancing the delivery of e-Governance services, including e-payment systems, digital identity management, and online grievance redressal systems.

• My role is as a business analyst and consultant, looking after various services under the School Education Department, Technical Education Department, and Admissions & Counseling.
• My primary responsibilities are to meet customers to identify their needs and requirements for the education sector, and to meet my seniors for project-related discussions and planning.

Key Responsibilities:

• Client Meetings & Stakeholder Management: Conducted regular meetings with clients and key stakeholders to understand business needs, objectives, and priorities. Maintained strong communication channels, ensuring alignment between client expectations and project deliverables.
• Business Analysis & Requirements Gathering: Led business analysis activities to capture, analyze, and document functional and non-functional requirements. Worked with clients and end-users to gather detailed requirements, identifying business challenges and translating them into technical specifications.
• Preparation of Business Documents: Authored and prepared comprehensive business documents, including the Business Requirement Document (BRD), Functional Requirement Specification (FRS), System Requirement Specification (SRS), and other project-related deliverables.
• New Project Execution & Implementation: Managed the end-to-end execution and implementation of new projects, from initial concept through to successful delivery.
• User Acceptance Testing (UAT): Coordinated and facilitated User Acceptance Testing to ensure that solutions met client expectations and business needs. Collected feedback, identified issues, and worked with development teams to ensure that defects were addressed before go-live.
• Team and Task Management: Managed cross-functional teams, delegating tasks effectively, ensuring productivity, and meeting project deadlines.
• Wireframes & Process Documentation: Developed and presented wireframes to visualize the user interface and user experience for both internal teams and clients.
• Cost Analysis & Financial Reporting: Conducted comprehensive cost analysis to evaluate project viability, providing data-driven insights for cost reduction, and resource optimization.

Key Achievements:

• Successfully executed 7 client projects, ensuring on-time delivery and adherence to project budgets.
• Led the requirement gathering and analysis for specific projects, resulting in a description of the impact: improved efficiency, cost savings, etc.
• Developed and implemented new business process models that streamlined operations and reduced costs by 30%.
• Played a key role in UAT for the Parent's Connect app and TLPay app, leading to a 50% increase in client satisfaction and project quality.

• My role was as a Business Analyst with the Tata Motors dealership, dealing with automation and digitalization of the process.
• My primary responsibility was to evaluate business opportunities by analyzing various tenders and meeting with clients.
• The scope of my work is to provide quality, user-friendly deliverables that match the expectations of my clients.

Job specification:

• Documentation
• Conducted market research to identify potential opportunities for new product development.
• Analyzed customer data to determine trends in purchasing behavior.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
• Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.