Summary
Overview
Work History
Education
Skills
Timeline
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ARPIT CHOUDHARY

Executive
New Delhi,South Delhi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
18
18
years of post-secondary education

Work History

Executive

Ienergizer
08.2022 - Current
  • Followed-through on all critical employee and customer escalations to increase customer retention rates.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Associate

Wolfrise Financial Pvt. Ltd.
07.2020 - 07.2022
  • Greeted customers and provided services advice to increase sales.
  • Proactively contacting leads, effectively persuading them to open demat accounts and invest through our company.
  • Developed and maintained knowledge of current sales.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Kept detailed track of sales and customer information in company system.

Education

B.Com - Commerce

SOL, University of Delhi
Delhi
09.2016 - 12.2020

Senior Secondary - Commerce

Guru Harikrishan Public School
New Delhi
07.2014 - 05.2016

High School Diploma -

Andhra Education Society School
New Delhi
04.2002 - 05.2014

Skills

  • Creative Solutions
  • Calm and Professional Under Pressure
  • Escalation Procedures
  • Closing Procedures
  • KPI Metrics
  • Complaint Investigations
  • Client Correspondence
  • Issue and Complaint Resolution
  • Customer Service Process Improvement
  • Customer Retention Strategies
  • Communications Strategies

Timeline

Executive

Ienergizer
08.2022 - Current

Associate

Wolfrise Financial Pvt. Ltd.
07.2020 - 07.2022

B.Com - Commerce

SOL, University of Delhi
09.2016 - 12.2020

Senior Secondary - Commerce

Guru Harikrishan Public School
07.2014 - 05.2016

High School Diploma -

Andhra Education Society School
04.2002 - 05.2014

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