Arpit Dhankhar

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Sorted, received and distributed mail correspondence between departments and personnel.

• Highly Competent and dynamic in providing ultimate ownership / responsibility for end-to-end Management activities for all Severity 1 & 2 incidents.

• A keen planner with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in improving business performance, achieving desired objectives and organizational growth.

• Strong leadership traits with the ability to bring out the best in others while creating a healthy and friendly work environment. Effective communicator with good analytical & problem solving skills.

• Proven acumen in implementing Quality Processes & tools, effectively streamlining existing processes and set

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Managed key information technology and compliance programs for proactive risk management.
• Developed and maintained policies to control information technology and security for Technical operations.