ARPIT GARG

• Enhanced product efficiency by streamlining operations and optimizing processes.
• Optimized maintenance schedules to reduce disruption to production operations.
• Streamlined evening operations for increased efficiency and productivity.
• Streamlined administrative processes for efficient management of academic operations.
• Played a key role in the implementation of digital banking services, enhancing customer experience through seamless integration into their financial lives.
• Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
• Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
• Contributed to cost-saving initiatives by identifying inefficiencies in existing processes and recommending practical solutions for optimization purposes.
• Mitigated risks associated with cash handling activities through strict adherence to internal controls and established security procedures.
• Improved security measures for online banking, minimizing the risk of fraud and identity theft.
• Assisted in the design of new products and services to meet evolving client needs, resulting in increased revenue growth.
• Streamlined bank operations by implementing efficient processes and systems.

New brand launching, conducting mechanic & Dealer meets to make the brand successful in theterritory

Manage the report and branding advertises items for market. Managing the store daily transactions, dealing with client to know about their requirements and takenecessary steps to satisfy their need.

Dealing with Dealer to know about their requirement and take necessary step to satisfy their need,for the growth of business. Execution of new plan/product in market to increase the sales. Trained new staff on job duties, company policies and safety procedures for rapid on boarding.

Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Divided and categorized cargo received and redirected shipments in response to distributors requests.

Kept all documentation and records accurate and up-to-date with latest data to prevent errors inprocessing or delivery.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflictsaffecting performance.

Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calmin extremely trying situations.

Developed dynamic ownership skills by resolving challenging situations and asking in-depth questionsof customers.

ached new telephone agents on service techniques and provided scoring through quality assuranceprogram.

Greeted all customers in warm manner and utilized active listening skills to determine assistancerequired.

Resolved customer service issues using company processes and policies and provided updates tocustomers.

Escalated issues to proper supervisors when standard processes were not effective.

Communicated accurate information about promotions, customer programs and products, providingexceptional customer service and driving retention.

Investigated and resolved accounting, service and delivery concerns.

Collaborated with staff members to enhance customer service experience and exceed team goalsthrough effective client satisfaction rates.

Produced accurate office files, updated spreadsheets and crafted presentations to support executivesand boost team efficiency.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequatestock levels.

All customer support related issues of the product.

Resolving problems over the phone.

Handling calls for both new orders and inquiries about setting up etc.

Conferred with customers about concerns with products or services to resolve problems.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needsand resolving concerns.

Compiled customer feedback and recommended service delivery improvements to management.

Managed customer relations and customer service through daily communication and interaction.

Evaluated customer information to explore issues, develop potential solutions and maintain high-qualityservice.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

Supported senior management in executive decision-making by drafting informative reports.

Computed emissions calculations and analyzed site air emission permit, providing necessary supportto meet requirements.

Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools andcomponents.

Calibrated new and existing equipment for optimal performance.

Investigated and corrected mechanical problems with machinery such as hard drive and systemsoftware.

Improved customer service ratings by resolving technical, on-site and Windows issues quickly andaccurately.

Utilized safety practices with no complaints or accidents.

Last three month at National Thermal Power Corporation Limited, Noida as Resident Service Engineeron behalf of Hewlett Packard India Sales Pvt. Ltd.