Arpit Gupta
Mawana
Summary
My Name is Arpit Gupta and my objective is to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with organization. With continued learning process, committed to be a positive driver of company goals and confident in my ability to improve organization's operational performance.
Overview
6
6
years of professional experience
Work History
Unit Manager - Sales
ICICI Prudential Life Insurance Company
2023.09 - Current
- Team management to improve the sales.
- Implement several tasks to drive productivity to the organization.
- Customer handling and query management.
Content Writing Freelancer
2022.02
- Developed original content for digital platforms, including website pages, blog posts, articles, social media posts, and email campaigns
- Got maximum hits consistently on content provided by me
- Created content strategy for the company blog that attracted new email subscribers within the first year
- Developed content style guides and standards to ensure brand consistency, resulting in a unified brand image across all assets
- Pioneered the optimization of content for SEO, utilizing appropriate keywords and metadata for increased visibility on search engines
- Monitored analytics of published content; suggested and implemented adjustments to reflect changes in customer preferences
- Research and fact-check information related to content topics
- Optimize content for SEO, using appropriate keywords and metadata
- Develop content calendars and editorial plans for upcoming projects
- Review quality of existing content, making changes or suggestions as needed
- Brainstorm ideas for new content.
Customer Support Executive
Cogent E Services
2020.11 - 2021.11
- Responsible for assisting customers
- Worked as a customer care executive to assist the customers towards their queries and concerns
- It was an inbound process where we received calls from customers for technical issues or general queries
- Scheduled maintenance calls for customers when they would call in with a technical issue
- Helped to train new associates and also developed training manuals for existing associates being introduced to new processes
- Input call data into the company database and generated reports for management at the end of the week/month
- Maintained a high level of reliability by taking very little unscheduled time off
- Maintained a high rating for each metric that the company used to rate call associates
- Regularly received commendations from management and customers on high level of customer service
- Consistently provided accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
Digital Marketing Executive
Abstech Services Private Limited
2018.05 - 2020.06
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Evaluated competitor strategies to identify gaps in market and capitalize on untapped opportunities.
- Improved lead quality by developing targeted content for each stage of buyer's journey.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Improved website visibility through development and implementation of SEO strategies.
Education
Post Graduation -
Subharti University
Meerut, UP01.2022
Graduation -
Chandigarh University
Mohali, PB04.2018
Senior Secondary -
U.P Education Board
Mawana, UP03.2015
High School -
Central Board of School Education
Meerut03.2012
Skills
- Technical proficiency and productivity software knowledge
- Conflict resolution and de-escalation
- Trained on several call center phone platforms
- Quick learner and can handle responsibilities in high pressure
- Awarded for best customer service representative
- Maintains a low call time
- Regularly receives praise from clients
- Good analytical and team problem-solving skills
- Hardworking and quick learner, always open to new ideas and suggestions
Websites
Languages
Hindi and English
Personal Information
- Father's Name: Mr. Mukesh Gupta
- Title: Customer Support Executive
- Date of Birth: 03/26/1995
- Nationality: Indian
- Marital Status: Married
References
Will Provide if required
Timeline
Unit Manager - Sales
ICICI Prudential Life Insurance Company
2023.09 - Current
Content Writing Freelancer
2022.02
Customer Support Executive
Cogent E Services
2020.11 - 2021.11
Digital Marketing Executive
Abstech Services Private Limited
2018.05 - 2020.06
Post Graduation -
Subharti University
Graduation -
Chandigarh University
Senior Secondary -
U.P Education Board
High School -
Central Board of School Education
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