Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Arpit Gupta

Agra,U.P

Summary

L&D Operations Specialist with 8+ years’ experience driving global training programs, LMS administration (SuccessFactors, SumTotal), and HRIS support. Proven record of improving digital learning systems, automating workflows, and resolving 95%+ user queries within SLA. Adept at stakeholder collaboration, analytics, and scaling training solutions for 10,000+ users across regions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Learning & Development Associate

Salesforce
03.2023 - 01.2024
  • Resolved 200+ global LMS/training cases per month, ensuring >97% stakeholder satisfaction
  • Automated workflows that cut ticket resolution time by 25%
  • Partnered with HRBPs to enhance training feedback loop and reporting accuracy
  • Generated weekly case reports for senior L&D leadership using Excel & Zendesk analytics

Training Coordinator

Micron
04.2022 - 11.2022
  • Managed training logistics for 40+ development programs across India and SEA
  • Increased training participation by 18% by optimizing registration workflows
  • Built Excel dashboards to track training KPIs including attendance, feedback, and completion
  • Supported LMS content uploads and onboarding for 300+ new hires

Analyst 1 – HRIS

Essilor India Pvt. Ltd.
01.2017 - 10.2021
  • Administered SAP SuccessFactors (Employee Central, RBP); monitored Workday, PeopleSoft interfaces
  • Integrated modules: Performance, Recruitment, Learning
  • Resolved SAP & SumTotal LMS queries and reduced ticket backlog by 40%
  • Coordinated vendor support and compliance for system enhancements and audits
  • Digitized 100+ programs; improved onboarding through LMS content support

Customer Support Engineer

SERCO
08.2015 - 09.2016
  • Delivered telephonic banking support with 90% first-contact resolution
  • Resolved login/account issues and escalated complex cases as needed
  • Maintained service quality in accordance with SLA benchmarks

Skills

  • LMS Tools: SAP SuccessFactors
  • LMS Tools: SumTotal
  • LMS Tools: Moodle
  • HRIS Platforms: Workday
  • HRIS Platforms: PeopleSoft
  • HRIS Platforms: SAP EC
  • Support Tools: Zendesk
  • Support Tools: Jira
  • Support Tools: ServiceNow
  • Analytics & Reporting: MS Excel Dashboards
  • Analytics & Reporting: Power BI (basic)
  • Analytics & Reporting: LMS Reports
  • Collaboration: MS Teams
  • Collaboration: Zoom
  • Collaboration: Slack
  • Collaboration: Google Workspace
  • Other: End-user Support
  • Other: Stakeholder Management
  • Other: Vendor Coordination
  • Other: Onboarding

Certification

  • SAP SuccessFactors Admin (in progress or placeholder)
  • Train-the-Trainer (if applicable)

Languages

English
Hindi

Timeline

Sr. Learning & Development Associate

Salesforce
03.2023 - 01.2024

Training Coordinator

Micron
04.2022 - 11.2022

Analyst 1 – HRIS

Essilor India Pvt. Ltd.
01.2017 - 10.2021

Customer Support Engineer

SERCO
08.2015 - 09.2016

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Arpit Gupta