ARPIT KATIYAR
Bengaluru
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Fulfillment Operations – PME Drive Subsidy & CX Documentation
OLA ELECTRIC
06.2024 - Current
- Operations Management: Coordinate PME-drive subsidy operations for 3000+ retail stores across Pan India going through Google Meet Sessions, ensuring seamless communication between store managers and central operations team
- Digital Communication: Conduct comprehensive support sessions via Google Meet, resolving operational issues and clarifying subsidy processes for store managers
- Compliance Oversight: Manage CX document verification for electric 2-wheeler registrations, ensuring 100% state-specific compliance for required documentation (Aadhar, PAN, digital signatures, and state-mandated paperwork)
- Process Standardization: Developed and implemented standard operating procedures for subsidy documentation and verification processes
Order Fulfillment (Fame Executive)
OLA ELECTRIC
06.2024 - Current
- Process Optimization: Streamlined communication workflows between store managers and central operations, achieving 91% reduction in subsidy processing time through proactive issue resolution
- Data Analytics: Monitored e-voucher generation and Aadhaar authentication processes, maintaining 99%+ accuracy in reimbursement protocols as per Ministry of Heavy Industries standards
- Performance Tracking: Developed and maintained KPI dashboards that improved approval rates by 15% and enhanced overall operational efficiency
- Stakeholder Management: Collaborated with government agencies, retail partners, and internal teams to ensure compliance with FAME II subsidy guidelines
Summer Intern
BALMER LAWRIE & CO. LTD.
06.2023 - 07.2023
- Process Analysis: Conducted workflow analysis and identified improvement opportunities in operational processes
- Documentation: Created detailed process maps and standard operating procedures
- Data Collection: Assisted in data gathering and preliminary analysis for operational efficiency projects
Education
Bachelor of Technology (B.Tech) - Leather Technology
Harcourt Butler Technical University
Kanpur, Uttar Pradesh, India06-2024
Skills
Technical Skills
- Database & Analytics: SQL, MySQL, Advanced Excel, Power BI, Google Analytics
- Data Visualization: Designing dashboards, charts, and business intelligence reports for actionable insights
- Cloud & Productivity Platforms: Google Workspace, Microsoft Office Suite
- Data Processing & Management: ETL processes, data cleaning, data modeling
Business Skills
- Operations Management: Process optimization, compliance monitoring, stakeholder coordination
- Project Management: Leading cross-functional teams, resource allocation, timeline management
- Quality Assurance: Data validation, accuracy verification, performance monitoring
- Communication & Leadership: Technical presentations, stakeholder management, training, and mentoring
Certification
- Google Data Analytics Professional Certificate
- Tata - Data Visualisation: Empowering Business with Effective Insights Job Simulation
- Newton SQL Workshop (Instructor: Nirakar Padhy ,4 Days, Online)
LANGUAGES
Hindi: Native/Bilingual Proficiency
English: Professional Working Proficiency (Business Communication)
Timeline
Order Fulfillment Operations – PME Drive Subsidy & CX Documentation
OLA ELECTRIC
06.2024 - Current
Order Fulfillment (Fame Executive)
OLA ELECTRIC
06.2024 - Current
Summer Intern
BALMER LAWRIE & CO. LTD.
06.2023 - 07.2023
Bachelor of Technology (B.Tech) - Leather Technology
Harcourt Butler Technical University
Project
EV Subsidy Operations Analytics Project ( working )
Project aimed at automating subsidy operations to resolve delays and compliance issues in EV industry
- Developed automated tracking system and compliance dashboards
- Reduced processing time by 91% and improved approval rates by 15%
Multi-State Compliance Framework
Project focused on managing varying state requirements for EV subsidy documentation
- Created standardized verification process with state-specific validation rules
- Achieved 100% compliance across all operating states and reduced documentation errors by 80%
Store Operations Coordination System
Developed a system to enhance communication between numerous retail stores and central operations
- Implemented structured communication protocol with digital meeting framework
- Improved issue resolution time by 75% and increased operational efficiency
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