Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Arpit Kumar

Arpit Kumar

Assistant Manager - Operations
Gurgaon

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Assistant Manager - Operations

Spinny Automobiles
GURUGRAM
04.2022 - Current
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.

Team Leader

Allianz Worldwide Partners
GURUGRAM
03.2019 - 03.2022
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Senior Associate

Allianz Worldwide Partner
GURUGRAM
03.2017 - 02.2019
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Served as liaison, facilitating communication between management and associates.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Managed customer relations through communication and helpful interactions.
  • Utilized customer feedback to improve product offerings.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Trained and mentored junior staff on customer service strategies and techniques.

Assistant Coordinator

Allianz Worldwide Partner
GURUGRAM
03.2015 - 02.2017
  • Worked with supervisor to assess needs and determine best courses of action.
  • Managed and routed approximately 180 calls appropriately per day.
  • Gathered and organized materials to support operations.
  • Handled incoming and outgoing calls.
  • Handled customer's query.
  • Collecting feedback from the customers.

Education

MBA - Operations And Management

Bharati Vidyapeeth University
Pune
07.2021 - 11.2023

Bachelor of Science - Electronics And Instrumentation

Moradabad Institute of Technology
Moradabad
05.2010 - 07.2014

Skills

    MS Office

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Operations

Spinny Automobiles
04.2022 - Current

MBA - Operations And Management

Bharati Vidyapeeth University
07.2021 - 11.2023

Team Leader

Allianz Worldwide Partners
03.2019 - 03.2022

Senior Associate

Allianz Worldwide Partner
03.2017 - 02.2019

Assistant Coordinator

Allianz Worldwide Partner
03.2015 - 02.2017

Bachelor of Science - Electronics And Instrumentation

Moradabad Institute of Technology
05.2010 - 07.2014

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Arpit KumarAssistant Manager - Operations