ARPIT KUMAR SINGH

· Managing operations across Uttar Pradesh and Uttarakhand IN regions.

· Onboarding and training channel partners and their delivery associates, ensuring alignment with Amazon’s operational standards.

· Leading manpower planning to meet operational demands, optimizing workforce allocation for cost efficiency

· Enhancing the capability of service partners to effectively manage sales fluctuations and volume variations.

· Developing and nurturing strong relationships with key stakeholders while driving the execution of new products and initiatives in the region.

· Building and managing a multi-tier team, focusing on performance management through hands-on coaching, mentoring, and fostering growth

· Setting ambitious team goals and consistently driving performance to exceed targets and raise operational standards.

· Analyzing and managing channel and network costs, implementing strategies to maintain positive financial outcomes

· Acting as the custodian of established processes, compliance and SOPs, consistently challenging the status quo to innovate and enhance existing workflows

· Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work

· Designing, developing, and rolling out initiatives aimed at performance optimization, reducing cycle times, improving delivery experiences, conducting financial and compliance audits, and exploring alternative delivery models.

· Ensuring new processes are effectively communicated to stakeholders, implemented on time, and standardized across all locations.

· Conducting ongoing process evaluations to ensure long-term sustainment and continuous improvement

· Managing and coordinating city delivery channels through both fixed and variable models, ensuring operational efficiency and scalability.

· Driving a culture of continuous learning and process improvement by promoting best practice sharing, vocal advocacy, and hands-on leadership.

· Leading workforce planning to align with operational requirements, ensuring optimal manpower deployment while minimizing costs.

· Implementing cost-effective delivery channels and supply chain models, optimizing line haul routes for maximum cost savings and operational efficiency.

· Ensuring exceptional customer experience to drive customer retention and increase volume, aligning with business growth objectives.

· Overseeing the learning, training, and development of associates, process experts, and managers, fostering a strong link between customer satisfaction and productivity improvements.

· Leading the tactical execution of key initiatives, developing and managing roadmaps to achieve operational excellence in alignment with the organization’s goals.

· Supporting process improvements, standardization, and best practice sharing across all Amazon Logistics processes, with a focus on Lean principles.

· Championing adherence to role-based standard work derived from Lean methodologies, maintaining consistency even under operational pressures.

· Collaborating with cross functional teams to share best practices, conduct internal and external benchmarking, and drive talent development initiatives, fostering continuous process improvement and knowledge sharing.

· Managing and coordinating variable payment channels in line with operational requirements to ensure seamless execution.

· Ensuring associate availability according to planned rosters by collaborating closely with business partners to meet staffing needs.

· Liaising with the accounts team to ensure timely payments to business partners, with no pending issues or delays.

· Analyzing large data sets to extract key insights, working closely with business partners to assess and drive performance improvements.

· Testing and evaluating new transportation software, identifying opportunities for enhancements to optimize performance.

· Collaborating with service partners and internal teams to resolve any operational bottlenecks, improve service quality, and drive continuous process improvements.

· Monitoring performance metrics, providing feedback, and implementing corrective actions to enhance both team and operational efficiency.

· Fostering a culture of safety, compliance, and excellence within the team, aligning with Amazon's high standards and customer-centric approach.

· Planning and developing new markets while onboarding and nurturing new service partners to expand delivery capabilities.

· Establishing cost-effective delivery channels by transitioning from fixed operational costs to a variable cost model, ensuring operational efficiency and scalability.

· Effectively launching and stabilizing new programs, driving swift implementation and seamless execution to meet business objectives.

· Managing a team of 200+ associates, overseeing roster planning, and ensuring optimal workforce utilization for operational performance.

· Ensuring adherence to delivery standards and non-disclosure agreements to maintain high levels of customer satisfaction.

· Managing inventory ordering and planning for McDonald’s India based on store requirements, ensuring seamless supply chain operations.

· Monitoring the FIFO process to maintain optimal stock freshness and reduce waste.

· Analyzing sales data to improve forecasting, planning, and production processes, ensuring alignment with customer demand.

· Conducting timely follow-ups with relevant stakeholders to ensure smooth operations and meet business goals.

· Converting raw data into actionable insights, analyzing trends to optimize sales performance, inventory levels, and staffing requirements.

· Implementing best practices in store operations to enhance customer experience, reduce waste, and improve overall efficiency.

· Training, rostering and mentoring team members to drive a culture of excellence, ensuring adherence to McDonald’s standards and procedures.