Arpit Mishra
Operation Executive
New Delhi
Summary
Dynamic Operations Executive with a proven track record at Bajaj Allianz, excelling in performance analysis and relationship building. Skilled in process improvements and strategic implementation, I enhanced customer satisfaction and drove profitability through effective project management and cross-functional collaboration. Committed to achieving organizational goals while fostering team development and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operations Executive
Bajaj Allianz General Insurance Company Limited
01.2024 - 02.2025
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Collaborated on operational support tasks to achieve common goal.
- Negotiated supplier discounts to improve bottom line.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Leveraged meeting minutes to measure progress and accountability.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Quote generation of all products
- Help to customer for finding best product
- Taking offline quote from u/w team
Operations Executive
Bajaj Allianz Staffing Solutions Company Pvt Ltd
03.2018 - 01.2024
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Policy issuence of all products like non motar health and Motar
- Endorsement of all products
- Giving service of selse
Retail Sales Associate
Koparl Car Bazar
11.2017 - 03.2018
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Implemented feedback from customer surveys to enhance shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Retail Sales Associate
Landmark Brokers Insurance Pvt Ltd
01.2016 - 11.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor Of Arts - Language Arts Education
Dr Ram Manohar Lohia Avadh University
Faizabad 05.2016
12th - Science Education
VNSS Saraswati Vidya Mandir
Unchahar Raebareli 04.2013
10th - Science
Saraswati Vidya Mandir Unchahar Raebareli
Unchahar Raebareli 04.2011
Skills
Performance Analysis
Profitability and revenue generation
Capital spending
Business planning software knowledge
Process improvements
Staff training/development
Product development
Relationship building
Certification
Diploma in computer operator
Timeline
Operations Executive
Bajaj Allianz General Insurance Company Limited
01.2024 - 02.2025
Operations Executive
Bajaj Allianz Staffing Solutions Company Pvt Ltd
03.2018 - 01.2024
Retail Sales Associate
Koparl Car Bazar
11.2017 - 03.2018
Diploma in computer operator
03-2016
Retail Sales Associate
Landmark Brokers Insurance Pvt Ltd
01.2016 - 11.2017
Bachelor Of Arts - Language Arts Education
Dr Ram Manohar Lohia Avadh University
12th - Science Education
VNSS Saraswati Vidya Mandir
10th - Science
Saraswati Vidya Mandir Unchahar Raebareli