Sunil Kumar
Ghaziabad
Summary
Accomplished Assistant Restaurant Manager with extensive experience in operational management and customer relationship management within the hospitality industry. Demonstrated expertise in staff training, inventory control, and service excellence, ensuring high standards of food quality and customer satisfaction. Proven track record of enhancing customer loyalty and repeat business through effective customer feedback analysis and resolution of complaints. Adept at supervising staff and controlling restaurant costs to maintain profitability. Career goal includes advancing to a senior management position to further drive operational success and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Restaurent Manager
Olive Bar and Kitchen Pvt. Ltd.
Delhi Ncr, India
11.2023 - 09.2025
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Developed and maintained positive relationships with customers, enhancing loyalty and repeat business.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
F&B Executive
Olive Bar and Kitchen Pvt. Ltd.
Delhi Ncr, India
12.2020 - 10.2023
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Delivered pre-shift briefings setting individual and collective responsibilities.
- Supervised inventory management, ordering supplies and negotiating with vendors to control costs and maintain stock levels.
- Handled customer complaints, resolving issues promptly to preserve reputation and ensure repeat business.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Restaurant Floor Manager
Olive Bar and Kitchen Pvt. Ltd.
Delhi Ncr, India
10.2018 - 12.2020
- Scheduled employees to keep shifts well-staffed.
- Maintained up-to-date knowledge of food and beverage trends, incorporating popular items into the menu offerings.
- Monitored staff rota, ensuring adequate coverage during peak times to meet service demands.
- Regularly updated computer systems with new pricing and daily food specials.
- Designed floor layout for restaurant, optimising workflow and maximising patron capacity.
Steward
Devyani International
Delhi Ncr, India
03.2016 - 08.2018
Tr. Steward
Royal Orchid Central
Ahamdabad, India
01.2014 - 09.2015
Education
Bsc in Hotel Management & Catering Technology
Punjab Technical University
Jalandhar, PB2010
Industrial Trainning ( Six Months)
J. P. Palace
Agra, UP2009
Skills
- Operational management
- Customer relationship management
- Staff training
- Inventory control
- Customer feedback analysis
- Customer service
- Service excellence
- Staff supervision
- Restaurant cost control
Languages
Hindi
Proficient
C2
English
Upper Intermediate
B2
Timeline
Assistant Restaurent Manager
Olive Bar and Kitchen Pvt. Ltd.
11.2023 - 09.2025
F&B Executive
Olive Bar and Kitchen Pvt. Ltd.
12.2020 - 10.2023
Restaurant Floor Manager
Olive Bar and Kitchen Pvt. Ltd.
10.2018 - 12.2020
Steward
Devyani International
03.2016 - 08.2018
Tr. Steward
Royal Orchid Central
01.2014 - 09.2015
Bsc in Hotel Management & Catering Technology
Punjab Technical University
Industrial Trainning ( Six Months)
J. P. Palace