IQNavigator
Arpit Pandey
Supply Chain Solutions Management
Gurugram,Haryana
Summary
I am an experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics, seeking opportunities in a managerial capacity. Certified Scrum Master with advanced understanding of organizational strategies, financial management and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, vendor management and stakeholder management.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
1
1
Certification (CSM)
Work History
Assistant Program Manager
DHL Supply Chain India Pvt. Ltd.
Gurugram, Haryana
06.2017 - Current
- Instrumental in selecting and setting up new sites from scratch and developing the same to full operational capacity.
- Managed CAPEX & OPEX within the stipulated budget.
- Instrumental in ISO certification of aforementioned site.
- Facilitated the go-live of multiple sites and projects.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Handled both FG & SPL accounts efficiently with minimal to no supervision.
- Reduced overall billing and DSO timelines.
- Conducted records / inventory audits & PI counts.
- Developed key skills in operation teams by conducting trainings and mock drills.
- Certified CSCS professional.
- Delivered training for staff development, change management and materials, process and technical controls.
Senior Executive
Kintetsu World Express
Balgalore, Karnataka
09.2016 - 06.2017
- Identified opportunities to improve business process flows and overall departmental productivity.
- Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
- Pan India admin for IQNavigator.
- Managed logistics stores.
- Managing KPIs of import shipments.
- Instrumental in clearing several legacy & compliance issues related to logistical stores operations.
Operations Executive
YCH Logistics India Pvt. Ltd.
Chennai, Tamil Nadu
07.2013 - 09.2016
- Evaluated vendors by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Handled order to cash process for International trading.
Non-Technical Intern
Intel Technologies India Pvt. Ltd.
Bangalore, Karnataka
04.2012 - 10.2012
- Helped Operations department set up framework and equipment for logistics stores operations.
- Performed reviews and investigations of import data.
- Responsible for outcome based model & efficiency improvement.
- Facilitated lean,six sigma & DMAIC allied methodology driven initiatives in the operations domain.
- Vendor & Stakeholder Management.
- Conducted scheduled and unscheduled audits for STPI assets.
- Instrumental in the ramp up process for the incumbent vendor (including preparation of final contract, SLAs & SOPs).
- Awarded for discipline in ensuring smooth transition of India 3PL model and maintaining timelines.
Marketing Executive
Integrated Services
Lucknow, Uttar Pradesh
07.2010 - 06.2011
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Maintained reporting and developed actionable insights to continually improve efforts.
Education
MBA - Supply Chain & Operations
International School of Business & Media
Pune 06.2011 - 06.2013
B. Tech. - Biotechnology
SRM University
Chennai 05.2005 - 05.2010
Skills
Certified Scrum Master
Project Management
Contract Management
Operations management
Cost Analysis & Billing Management
Vendor & Stakeholder Management
Profitability and revenue generation
Team Building
Relationship building
Staff training/development
Client account management
Data Analysis
Performance Monitoring
Policy And Procedure Improvements
Documentation Proficiency
Software
Oracle (MM module)
SAP (MM module)
Interests
Reading
Writing
Music
Timeline
Assistant Program Manager
DHL Supply Chain India Pvt. Ltd.
06.2017 - Current
Senior Executive
Kintetsu World Express
09.2016 - 06.2017
Operations Executive
YCH Logistics India Pvt. Ltd.
07.2013 - 09.2016
Non-Technical Intern
Intel Technologies India Pvt. Ltd.
04.2012 - 10.2012
MBA - Supply Chain & Operations
International School of Business & Media
06.2011 - 06.2013
Marketing Executive
Integrated Services
07.2010 - 06.2011
B. Tech. - Biotechnology
SRM University
05.2005 - 05.2010