Arpit Patel
Assistant Manager
Pune
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
31
31
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
FIS Solution India Pvt. Ltd./ Genpact India Ltd.
08.2019 - Current
- Company Overview: Domain: US Retirement (401K)
- Responsibilities include processing/analyzing outsourced retirement plan administrative, operational, and recordkeeping duties for clients
- To work with clients and internal departments to ensure timely and effective daily plan administration and execution while offering best practice solutions to plan sponsors to continually improved day to day operations
- To work on software's like “OMNI (Admin web), EXP AG, DVW, OWS, Jira” for record-keeping
- Working on Jira tickets to provide UAT test results and analyze all required data is accurate, provide Historical data/reports to clients
- Was a part of multiple automation projects and closely worked with scripting and development teams to ensure all requirements are fulfilled at timely manner
- Writing and updating outsourced client Standard Operating Procedures as needed for projects/new task types
- Support meeting Service Level Agreements for TAT, utilization, productivity & quality
- Contribute to implementing and enhancing the policies and procedures for knowledge management
- Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements
- Ensure compliance with external and internal audit and confidentiality/ regulatory requirements
- Brainstorm sessions with Clients & internal teams to find Risk mitigation ideas and implementing those within Omni
- Handle Escalated issue and supervises it in timely manner
- Processing various Client management, New business, Money-In, Money-Out, Correction task types and calculating Gain loss
- Give training to new team members
- Provide feedback on errors and report to the Manager
- Correction: Processing correction requests which include correcting contributions, transfers and distributions at plan level or for requested participants
- Doing research and analysis for each task on what all activities needs reversals, then make corrections and repost the activities
- Working on special handling projects where due to system issue contributions or rebalances did not posted for large group of people and fixing them
Sr. Associate – Operations
WNS Global Services
08.2016 - 08.2019
- Company Overview: Domain: Health Insurance
- Operations: Loading client details in system and issuing coverage or send to Carrier if required
- Creating documents (covering letter and transmittal)
- Processing Approvals and Declines received from Underwriters
- (Issuing or Declining coverage)
- Monitoring work queue and creating daily work report
- Quality: Have done internal Audit and error analysis
- Created check list to reduce errors
- PKT: Preparing monthly Process Knowledge Tests for the teams
- Domain: Health Insurance
Education
MBA -
Pune University
04.2001 - 01.2018
BBA -
Pune University
04.2001 - 01.2016
Skills
Fast learner
Project management
Team-player
Excellent communication
Multi-tasking skills
Productivity/Accuracy
Desire to learn
Ability to work under stress
Meet deadlines
Problem-solving
Operations management
Business development
Accomplishments
- Kudos Award
- Colleague of the Month for various months in WNS
- Applause
- Front Runner
- Several automation ideas which resulted in 1000+ hours of savings
Personal Information
- Date of Birth: 10/10/95
- Marital Status: Single
Timeline
Assistant Manager
FIS Solution India Pvt. Ltd./ Genpact India Ltd.
08.2019 - Current
Sr. Associate – Operations
WNS Global Services
08.2016 - 08.2019
MBA -
Pune University
04.2001 - 01.2018
BBA -
Pune University
04.2001 - 01.2016
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