Arpit Sharma
Operations Coordinator
Lucknow
Summary
Results-driven professional specializing in client and administrative support, with a solid background in office management and customer service. Adept at multitasking and optimizing operational processes while fostering effective communication. Excels in high-pressure situations, consistently achieving and exceeding set goals.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Institute Coordinator
VC Now
05.2023 - Current
- Oversee center operations, ensuring seamless coordination.
- Manage documentation for enrolled candidates in executive programs.
- Facilitate and organize weekend faculty-led classes.
- Counsel prospective students for executive courses.
- Address and resolve administrative issues effectively.
- Supporting live classes, including real time session monitoring and provide tech support during the session.
- Providing support by resolving participants queries and providing a smooth learning experience.
Customer Support Associate
Amazon Development Centre
07.2022 - 01.2023
- Responded to customer queries via email and phone with accurate support.
- Maintained high-quality communication and resolution standards.
- Assisted customers with service-related concerns, ensuring policy adherence.
Customer Support Associate
Accenture India Pvt Ltd
09.2017 - 02.2018
- Provided chat support to North American customers, ensuring prompt responses.
- Maintained service level agreements (SLAs) while following process policies.
- (Google Process)
Temporary Lead (CRM Operations)
Concentrix Daksh India Pvt. Ltd
- Managed a team of 20-25 FTEs, driving performance and meeting targets.
- Developed dashboards and scorecards for performance analysis.
- Conducted SLA assessments and managed key business metrics, including CSAT.
- Handled escalations and drove continuous process improvements.
Sr. Practitioner (Operations)
Concentrix Daksh India Pvt. Ltd
10.2015 - 04.2017
- Handled seller queries via email and phone, ensuring efficient resolution.
- Delivered high-quality support and assisted sellers with policy-related concerns.
Education
Bachelor's Degree - undefined
Sunrise University
Alwar01.2015
12th Grade - undefined
NIOS Board
01.2012
10th Grade - undefined
NIOS Board
01.2010
Skills
Office management
Interests
Cricket
Swimming
Lifelong Learning & Skill Development
Personal Competencies
- Ability to work under tight deadlines in fast-paced environments.
- Strong written and verbal communication with keen attention to detail.
- Self-motivated, goal-driven, and a collaborative team player.
Personal data processing
I hereby declare that the above information is true and correct to the best of my knowledge., [Current Date], Lucknow, Arpit Sharma
Certification
Operations Management Foundation.
Timeline
Institute Coordinator
VC Now
05.2023 - Current
Customer Support Associate
Amazon Development Centre
07.2022 - 01.2023
Customer Support Associate
Accenture India Pvt Ltd
09.2017 - 02.2018
Sr. Practitioner (Operations)
Concentrix Daksh India Pvt. Ltd
10.2015 - 04.2017
Temporary Lead (CRM Operations)
Concentrix Daksh India Pvt. Ltd
Bachelor's Degree - undefined
Sunrise University
12th Grade - undefined
NIOS Board
10th Grade - undefined
NIOS Board