Arpit Srivastava
A Qualified Professional With Around 10 Year Of Experience In Direct Selling (B2B And B2C Sales), Client Servicing, Administration, Training, Employment, Project Management,etc.
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Sales,Skillling and banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
State Operations Manager
GoodWorker Technologies Private Limted
Lucknow
04.2021 - Current
- Negotiated contracts and commercial agreements with favorable terms.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Tracked performance to identify deficiencies and adjust management strategies.
- Managed and guided staff through daily and special project work.
- Developed communications materials to promote organizational plans and initiatives.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Boosted sales through successful marketing and service optimization strategies.
- Administered budgets with sound cost control plans and expense tracking systems.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Ensuring channel partnerships to achieve the desired targets.
- Employers onboarding on the platforms through different different channels.
- Coordination and communication with all stake holders including channel partners, customers (Free and Paid), other departments or teams within the organization.
Placement Head
IL&FS Skills Development Corporation Limited
Lucknow
04.2019 - 03.2021
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
- Placement of candidates under PMKVY, DDUGKY, MoMA,NISE, MoRD.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
- Oversaw career and job fairs to connect students with area schools and employers.
- Advocated for students to access available resources.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
Zonal Head
IL&FS Skills Development Corporation Limited
Lucknow
01.2018 - 03.2019
- Rewarded, coached, counseled and disciplined employees.
- Conducted regular staff meetings to obtain feedback on important issues.
- Safeguarded funds, equipment and facilities.
- Achieved forecasting accuracy to allow for better planning and reporting.
- Kept facility in compliance with all applicable standards and laws.
- Cultivated and strengthened relationships with trainees and parents.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for the society.
- Source new business opportunities for the center.
- Accountable for P&L of the center after calculation of EBITDA.
- Reduced operational risks while organizing data to forecast performance trends.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Center Manager
Frontline Global Services
Shahabad, Hardoi.
12.2016 - 12.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed work and performance of more than 20 employees.
- Managing a center consisting of 450+ trainees at a time.
- Prepared annual budgets with controls to prevent overages.
Senior Sales Officer
ICICI Bank Limited
Lucknow
11.2015 - 12.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Responsible for Customer Service Branch Banking.
- Serving the customers in the bank and guiding them for the best banking products and Services.
- Responsible for sales of products and services offerings of the bank including CASA, Life Insurance, Mutual Funds, FDs, etc.
Customer Relationship Manager
Dhani Services Limited (Formerly Indiabulls Securities Limited)
Lucknow
04.2014 - 10.2015
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed customer relations on ongoing basis to maximize customer retention.
- Looking after the securities segment and making clients to generate revenue through trading of stocks, also guiding the clients for the stocks they hold.
Education
BBA - Management Science
National P G College, Lucknow
Rana Pratap Marg, Hazratganj, Lucknow. 06.2010 - 06.2014
Intermediate - Science (PCM)
SKD Academy Inter College
Rajajipuram Lucknow 03.2009 - 03.2010
High School - General
SKD Academy Inter College
Rajajipuram, Lucknow. 03.2007 - 03.2008
Skills
Budget development
undefinedCertification
National Institute of Securities Markets series - 5 - Mutual fund Distributors certification
Timeline
State Operations Manager
GoodWorker Technologies Private Limted
04.2021 - Current
Placement Head
IL&FS Skills Development Corporation Limited
04.2019 - 03.2021
Zonal Head
IL&FS Skills Development Corporation Limited
01.2018 - 03.2019
Center Manager
Frontline Global Services
12.2016 - 12.2017
Senior Sales Officer
ICICI Bank Limited
11.2015 - 12.2016
Customer Relationship Manager
Dhani Services Limited (Formerly Indiabulls Securities Limited)
04.2014 - 10.2015
National Institute of Securities Markets series - 5 - Mutual fund Distributors certification
03-2014
BBA - Management Science
National P G College, Lucknow
06.2010 - 06.2014
Intermediate - Science (PCM)
SKD Academy Inter College
03.2009 - 03.2010
High School - General
SKD Academy Inter College
03.2007 - 03.2008
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