Arpit Verma
Ludhiana
Summary
Enthusiastic Senior Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Vodafone India Shared Services Private Limited
09.2019 - Current
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Contributed to company growth by upselling products and services based on customers'' specific requirements.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
Customer Service Associate
Capita India Private Limited
03.2017 - 03.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Bachelor Of Commerce -
Kamla Lohtia Sanatan Dharam College
Ludhiana 04.2015
Intermediate -
St. Thomas Senior Secondary School
Ludhiana 04.2012
Skills
- Customer Service
- Conflict Resolution
- Complaint Handling
- Troubleshooting
- Live chat support
- Account Management
- Calm and Professional Under Pressure
- Time management abilities
- Service Upselling
Certification
Office Automation
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Punjabi
Upper intermediate (B2)
Timeline
Senior Customer Service Associate
Vodafone India Shared Services Private Limited
09.2019 - Current
Customer Service Associate
Capita India Private Limited
03.2017 - 03.2019
Bachelor Of Commerce -
Kamla Lohtia Sanatan Dharam College
Intermediate -
St. Thomas Senior Secondary School