ARPIT VIG
Channel Manager
Delhi
Summary
BANKING – RETAIL LIABILITY ‘Exploring Leadership opportunities with globally reputed Banking organizations’ Master’s in Business Administration, Post Graduate (Diploma) in Banking & Finance and Bachelor of Science (H) in Electronics from D.U, with close to 12 Years of varied exposure in Branch Banking domains with proficiency across key areas including Retail Branch Banking, Client Relations, Financial Planning, and Business Development. A recognized track record in linking towards the Delivery of Desired Results via People Empowerment and Effective Use of Resources, Processes, and Technologies.
Characterized as a strong motivator and team player with Effective Leadership, Communication, Decision-Making, Problem Solving, and Interpersonal skills and a Results-Driven Attitude. Possess robust work ethics, emotional intelligence, resilience, persistence, perseverance, patience, and perceptiveness. Comfortable working in fast-paced and deadline-driven environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Kotak Mahindra Bank Ltd
New Delhi
10.2022 - Current
- Expanding the NR base in our market by onboarding customers
- Training & Skill enhancement of Branch personnel across various NR Specific products
- Building team of regional NR PSMs who are responsible for managing productivity of their mapped branches
- Achieving our targets on various parameters ( NTB, Value, Fx, TD & TPP)
- Collaborating and managing multiple teams to bring new to bank NRI clients
- Help, guide and work dedicatedly with NRI Backend team to improve TAT and customer experience
- Providing Advisory Services to the HNI Customers on Funds Management & sustaining Relationship with Key Accounts.
Preferred Relationship Manager & ABM Customer Sales and Service Operations
HDFC Bank Ltd
New Delhi
03.2014 - Current
- Handling Preferred Clients of the branch with liability relationship of 15 lac and above
- Total Job Size of my portfolio being over 35 cr
- Controlling the Branch Financials to ensure adherence to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times
- Handling a Team of 3 Coex’s, ensuring performance delivery and timely targets achievement of myself as well as my team
- Closing all the sales call in due time with desired results
- Achieving Current Accounts number target MoM, opening quality current accounts enhancing the Value build up in CASA and New accusation value (NAV).
Regional NR Specialist
Kotak Mahindra Bank Ltd
New Delhi
07.2020 - 10.2022
- Enhancing NR NTB base of Privy RMs across North & East by smooth onboarding on NRI customers
- Training & Skill enhancement of Privy Relationship managers across various NR Specific products
- Ensuring impeccable service to NRI customers for the entire channel for North & East (Privy)
- Cross selling for Forex based Products ( Remittances, Rupee advantage plan, FCNR )
Zonal Business Development Manager
Kotak Mahindra Bank Ltd
New Delhi
01.2018 - 07.2020
- Key Deliverables:
- Managing BD team (Delhi) for acquisition of NR-NTB clients from multiple shipping companies
- Onboarding new corporates along with maintaining relationships with existing ones
- Ensuring productivity of tam across parameters ( NTB, Value, Fx, TD & TPP)
- Organizing of events & activities to attract NRI clientele
- Sponsorship of Roadshows organized by shipping companies
- Enhancing deepening in customer product base and highly effective in LI Business in both traditional and ULIP’s.
Relationship Team Leader
YES Bank Ltd
New Delhi
03.2016 - 01.2018
- Reporting directly to the Branch Head
- Handling a team of 6 Client Relationship Partners (CRP)
- Expertise in On-boarding of clients with their business involving POS , EXIM , Over draft and LAP requirements
- Major Accomplishments:
- Qualified for Singapore Gold Training Certification in the LI Contest held during JFM 2017
- Ranked no
- 1 in Life Insurance business & 2nd in CASA numbers across the region in RTL category for the FY 16-17
- Responsibility Outline: Centralized Operations for Retail Liability, Account Opening, Guidance on Procedural Changes, Evaluation of Customer Complaints, Corrective Action Plans
Branch Manager
ICICI Bank Ltd
02.2012 - 02.2014
- Responsible for day-to-day branch banking operations at the branch including customer service and sales
- Managing a team of 3 value bankers and ensuring the skill set is optimally utilized for organizational as well as the personal growth of employee
- Highest performing branch in the rural region in KCC disbursement and Saving Bank account numbers in FY 2013-14
- Oversaw the Administration and effective Daily Operation of a Full Service Branch Office, including Operations, Product Sales, Customer Service, and Security & Safety along the lines of the Bank's Objectives
- Customer service manager (Prior to Branch manager ship in ICICI)
- Key Deliverables
- Responsible for handling front desk operations and customer’s operational queries
- FPR in CMS, Clearing & NRI desk
- Cash Operations Specialist in Branch
- Achieving 100% sales target in Gold loan and KKV
- Major Accomplishments
- Promoted as Branch Head in less than 16 months from the Date of joining ICICI
- Among Top 5 Value bankers PAN INDIA in Life Insurance contest and qualified for GOA tour as the incentive.
Education
MBA -
Narsee Monjee College
04.2001 -
Post-Graduate Diploma - Banking & Finance
Manipal University
04.2011 - 03.2012
Bachelor of Science - Electronics Technology
Delhi University
04.2007 - 03.2010
High School Diploma -
AISSCE, Mira Model Sr. Sec. School
New Delhi 04.2006 - 03.2007
Skills
Strategic planning
Accomplishments
- Qualified for Singapore Gold Training Certification in the LI Contest held during JFM 2017.
- Ranked no. 1 in Life Insurance business & 2nd in CASA numbers across the region in RTL category for the FY 16-17.
- Promoted as Branch Head in less than 16 months from the Date of joining ICICI.
- Among Top 5 Value bankers PAN INDIA in Life Insurance contest and qualified for GOA tour as the incentive.
Timeline
Kotak Mahindra Bank Ltd
10.2022 - Current
Regional NR Specialist
Kotak Mahindra Bank Ltd
07.2020 - 10.2022
Zonal Business Development Manager
Kotak Mahindra Bank Ltd
01.2018 - 07.2020
Relationship Team Leader
YES Bank Ltd
03.2016 - 01.2018
Preferred Relationship Manager & ABM Customer Sales and Service Operations
HDFC Bank Ltd
03.2014 - Current
Branch Manager
ICICI Bank Ltd
02.2012 - 02.2014
Post-Graduate Diploma - Banking & Finance
Manipal University
04.2011 - 03.2012
Bachelor of Science - Electronics Technology
Delhi University
04.2007 - 03.2010
High School Diploma -
AISSCE, Mira Model Sr. Sec. School
04.2006 - 03.2007
MBA -
Narsee Monjee College
04.2001 -
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