Arpit Vyas
Customer Success and Account Management
Mumbai,MH
Summary
A Masters Graduate with over a decade in the dynamic field of business development and customer success, my journey has been marked by a steadfast commitment to excellence in sales, strategic account management, and fostering lasting relationships.
Overview
14
14
years of professional experience
Work History
Senior Customer Success Manager
Happay - Business Expense Management
Mumbai, Maharashtra
01.2023 - Current
- Responsible for the success and growth of strategic corporate accounts - worked closely with the CXOs and decision makers of Tata Group, KPMG India, ITC Group, generating an ARR of USD 400K+
- Partnering with teams and co-create solutions (ie. sales, implementation, configuration, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI).
- Act as a trusted advisor & provide ongoing consultation and leading practice recommendation customer's businesses and their senior management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.
- Developing and helping customers drive change management principles and processes to support organizations transitioning to new processes.
- Playing a pivot role in identifying churn risks and maintaining healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Track and document customer activity via system tool i.e. Salesforce.
Territory Sales Manager
Webklipper Technologies Private Limited (Webengage)
Mumbai
02.2022 - 01.2023
- Responsible for getting new acquisitions across industries primarily for SME's amounting to 1.50 Cr INR annually. Established strong CXO connects in mid market segment across industries.
- Scouting for leads via outbound channels via LinkedIn, LinkedIn Sales Navigator, working closely with inside sales (BDRs) to help them generate leads, opportunities and taking it ahead to closures.
- Day to day reporting to Head of Sales (VP) on actionable and movement of accounts and closures - be it win or loss.
- Representing firm to best of my abilities in public forums e.g. Tie CON'22, ET's Retail, E24's Enterprise Tech events, Dell Technologies Forum'22 and many more.
- Diligently updating every action, status and movement on my leads and opportunity on to CRM - Sales Force.
Regional Sales Manager
ANI Technologies Private Limited (Ola Cabs for Corporate)
Mumbai
04.2017 - 03.2022
- Been the face of Ola Corporate for West region(largest portfolio in Ola) for almost 2 years, especially from 2020-22, have single handedly managed the regional portfolio of INR 38-40 crores annually.
- In April 2019, promoted to Regional Sales Manager from Regional Sales Assistant Manager.
- Worked closely with Enterprise accounts in retaining, managing and evolving the relationship with the likes Tata Group, Mahindra Group, Larsen & Toubro Group, Godrej Industries, Lodha and many more.
- Responsible for achieving quarterly targets of growing region at average of 17% -20% consistently until 2020.
- Key differentiating factor has been relationship management; have proven to be asset for company by ensuring not a single corporate account got churned during pandemic period of 03/2020-03/2022
- Worked closely with finance operations to ensure cash inflow of all postpaid corporate accounts is in timely manner.
- Ensuring all updates, status in regards to my leads/accounts are timely and rightly updated on CRM i.e. Zoho.
Assistant Sales Manager
Browntape Technologies Private Limited
Mumbai
04.2015 - 01.2017
- Responsible for increasing revenue and footprint in Western India.
- Focused on generating leads and creating strong pipeline for next 6 months with good mix of B2C and B2B prospects.
- Developed commercially productive conversations and relationships with existing as well as new clients/prospects.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Assistant Procurement Manager
Shop Your World Private Limited
Mumbai
08.2013 - 04.2015
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Learnt a great amount of knowledge about the Indian ecommerce industry, having closely worked with marketplaces e.g. Flipkart, Snapdeal and Amazon India.
- Maximized company's website traffic, market share, revenue and cash flow growth by successfully introducing new range of products across different categories.
Education
Master of Science - International Business
Brunel University
London07.2011
BBA - Marketing
K.J. Somaiya College of Arts & Commerce
Mumbai06.2009
Skills
- Account and Territory Management
- Market and Competitive Analysis
- Sales funnel planning
- Revenue Generation
- Forecast ability
- Strong verbal and written communication
- Well versed with Salesforce and Zoho CRM
Timeline
Senior Customer Success Manager
Happay - Business Expense Management
01.2023 - Current
Territory Sales Manager
Webklipper Technologies Private Limited (Webengage)
02.2022 - 01.2023
Regional Sales Manager
ANI Technologies Private Limited (Ola Cabs for Corporate)
04.2017 - 03.2022
Assistant Sales Manager
Browntape Technologies Private Limited
04.2015 - 01.2017
Assistant Procurement Manager
Shop Your World Private Limited
08.2013 - 04.2015
Master of Science - International Business
Brunel University
BBA - Marketing
K.J. Somaiya College of Arts & Commerce
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