Arpit Yeole
Service Desk Tech I
Summary
Highly skilled Information Technology Service Desk Tech experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solution to client with Incident management skills
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Service Desk Tech I
Compucom CSI India Pvt. Ltd
01.2023 - Current
- Proactive services for an assigned set of clients making sure issues are identified and remediated before they become an outage
- Responding to incoming queries and issues from users and resolving or escalating technical problems as appropriate.
- Diagnosing and troubleshooting hardware, software, network, and other IT-related issues to identify root causes
- Recording, tracking, and prioritizing incidents and service requests using ServiceNow to ensure timely resolution and adherence to SLAs (Service Level Agreements).
- Contributing to the creation and maintenance of a comprehensive knowledge base.
- Documenting support activities, resolutions, and key metrics (e.g., ticket volumes, response times, customer satisfaction scores) to generate insightful reports for management and identify areas for process improvement.
- Assessing and categorizing incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.
Civil Engineer
Crystal Furnitech Pvt.Ltd
10.2020 - 05.2022
- Prepared comprehensive reports detailing findings from site evaluations, feasibility studies and environmental impact assessments.
- Estimated materials costs and sourcing requirements for project feasibility.
- Produced precise technical specifications and data sheets.
Education
Bachelor of Engineering -
RTMNU
Nagpur 04.2001 -
Polytechnic -
MSBTE
Nagpur, India 04.2001 -
SSC -
MH. STATE BOARD
Nagpur 04.2001 -
Skills
Incident Management
Teamwork and Collaboration
Root Cause Analysis
Power BI Desktop
Active Directory
SQL
Analytical Skills
Task Prioritization
Process Improvement
Troubleshooting systems
Certification
Microsoft Power BI Desktop
Timeline
Service Desk Tech I
Compucom CSI India Pvt. Ltd
01.2023 - Current
Civil Engineer
Crystal Furnitech Pvt.Ltd
10.2020 - 05.2022
Bachelor of Engineering -
RTMNU
04.2001 -
Polytechnic -
MSBTE
04.2001 -
SSC -
MH. STATE BOARD
04.2001 -