Arpit Yeole
Service Desk Tech I
Summary
Highly skilled Information Technology Service Desk Tech experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solution to client with Incident management skills
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Service Desk Tech I
Compucom CSI India Pvt. Ltd
01.2023 - Current
- Proactive services for an assigned set of clients making sure issues are identified and remediated before they become an outage
- Responding to incoming queries and issues from users and resolving or escalating technical problems as appropriate.
- Diagnosing and troubleshooting hardware, software, network, and other IT-related issues to identify root causes
- Recording, tracking, and prioritizing incidents and service requests using ServiceNow to ensure timely resolution and adherence to SLAs (Service Level Agreements).
- Contributing to the creation and maintenance of a comprehensive knowledge base.
- Documenting support activities, resolutions, and key metrics (e.g., ticket volumes, response times, customer satisfaction scores) to generate insightful reports for management and identify areas for process improvement.
- Assessing and categorizing incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.
Civil Engineer
Crystal Furnitech Pvt.Ltd
10.2020 - 05.2022
- Prepared comprehensive reports detailing findings from site evaluations, feasibility studies and environmental impact assessments.
- Estimated materials costs and sourcing requirements for project feasibility.
- Produced precise technical specifications and data sheets.
Education
Bachelor of Engineering -
RTMNU
Nagpur 04.2001 -
Polytechnic -
MSBTE
Nagpur, India 04.2001 -
SSC -
MH. STATE BOARD
Nagpur 04.2001 -
Skills
Incident Management
Certification
Microsoft Power BI Desktop
Timeline
Service Desk Tech I
Compucom CSI India Pvt. Ltd
01.2023 - Current
Civil Engineer
Crystal Furnitech Pvt.Ltd
10.2020 - 05.2022
Bachelor of Engineering -
RTMNU
04.2001 -
Polytechnic -
MSBTE
04.2001 -
SSC -
MH. STATE BOARD
04.2001 -
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