ARPITA BANERJEE
Kolkata
Summary
Performance driven astute sales and service professional from Aviation, Banking industry handling Retail/Corporate Channel, B2B Sales, Customer-driven, fostering long-lasting relationships with efficiency and integrity. Adroit in enhancing partnerships and enhancing profit strategies with advanced understanding of Relationship Management, Sales Analysis to meet organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager – Affluent Business Relationship Manager
AXIS Bank
Kolkata
03.2024 - Current
- Client Management/Servicing in Retail Banking.
- Serve as a dedicated single point of contact for 250-400 high net worth individual (HNWI) clients.
- Portfolio management.
- Review individual account relationships to determine the banking and investment needs of clients.
- Identify the risk profile of the customer.
- Identify potential investment products for clients.
- Counsel client on emerging financial issues, new bank products and services, regulatory tax changes, and the general financial environment in order to advise them of the impact on their personal/corporate wealth and bank-related services.
Service Manager - Merchant Service
HDFC Bank
Kolkata
09.2021 - 03.2024
- Responsible for the entire gamut of Merchant Services for business development and expansion in Bihar, Jharkhand, and North East facilitated by Helpdesk management
- Handling NAM & KAM merchants for EAST and NORTH India rendering services which cover the entire Merchant lifecycle for Corporate Merchants
- Innovative and creative thinking to manage and resolve Technical, Training Product update and software support complaints
- Benchmarking best industry practice and to be updated on industry information, training teams on new products launch, enhancement, system changes and compliance issues
- Research and provide backup documentation to dispute chargeback errors
- Guiding internal teams to understand and provide accurate information to clients and be vigilant about chargeback cases
- Guarantee staff up gradation of skill and behavior for influential and impactful communication with clients
- Strategic approach to problem solving and decision making to increase market share
- Solving the escalated complaints to satisfy the customers, retain and sustain growth in business
- Interpersonal skills to Manage Customer Relationships and selling the brand to expand the customer base
- Accurately and efficiently handling multiple clients simultaneously for North & East Region.
Assistant Manager- Sales and Distribution
Air Asia India Ltd.
05.2019 - 08.2021
- For Kolkata drive Load factor and revenue for all Departures increased by 5%
- Expansion of Retail/Corporate channel increased by 23% and drive for Revenue increased by 9%
- Strategically conducting promotion and marketing activity for channel network
- Visualize Reports and analysis of OAL (other Airline) Loads and preparation of product sheet for starting new routes (Agartala, Bhubaneswar) from Kolkata
- Emphasis on Sales Plan to achieve targets, increase market share and networking with customer based in Tier 2/3 cities
- Recognized and awarded “The shining Star” for exceptional performance.
Assistant Manager- Sales and Distribution
SpiceJet Limited
03.2017 - 01.2019
- Independently handle sales, marketing, and key functions to achieve targeted load factor, ensuring exponential organizational growth through successful strategic inputs and effective planning
- Handling zonal and international market (Patna / Ranchi / Jamshedpur / North Bengal and Upper Assam) along with Bangladesh and Bangkok
- Networking and maintaining relationship with travel agents
- Servicing and Signing Corporate for Kolkata and West Bengal/Assam/Orissa/ Jharkhand/ Bihar
- Review Performance on a monthly basis of Key Accounts
- Meeting Corporate Target & Station Target / Handling Branding & Marketing for the region
- Establishing, maintaining, and expanding customer base
- Identifying prospective clients and devise as per the requirement.
Corporate Travel Advisor
Yatra Online Pvt Ltd.
12.2014 - 12.2016
- Responsible for developing strategies to exceedingly achieve sales targets for corporate clients like PWC, Samsung, Green ply, Arcelor Mittal etc
- Business promotion and marketing, pushing clients for personal and leisure trips
- Managing overall travel related operations / functions (Book & Deliver Travel requirements) at the Implant location
- Maintain SOP at the Implant desk Bill Submissions & MIS requirement
- Co-ordinate for Visa related work with back office/Delhi branch/CTS immigration team
- Sensibly selected to constantly working on Customer Relationship Management
- Maintain PR with Admin/HR and cross sell travel products to maximize business volume
- Co-ordinate with client/implant/servicing team to collect duly filled signed visa forms with all relevant documents
- Ensure payment collection is completed on time
- Increasing business volume selling incentive & leisure packages thereby increasing revenue targets.
Corporate Ticketing
International Travel House
03.2012 - 07.2014
International ticketing Executive
Yatra Online Pvt. Ltd.
07.2011 - 03.2012
Spring Travels Pvt. Ltd.
New Delhi
Education
PG DIPLOMA -
TRAVEL & TOURISM, Kuoni Academy- New Delhi
New Delhi01.2011
BA (English Honors) -
Delhi University
Delhi01.2010
MBA -
SVKM’s Narsee Monjee Institute of Management studies (NMIMS)
KolkataSkills
- Operations Management
- Retention and collections
- Product marketing and production
- Escalation handling
- MIS and reports
- Business Development
- Retail expansion
- Account management
- Aviation Sales
- Software Sales
- Negotiations and settlements
- Networking skills
- Trade marketing
- Problem solving
- Base management and enhancement
- Business promotions
- CRM
- Customer life cycle management
- Data devise sales
- Call Centre management
- C-SAT Customer satisfaction
- Coordination and liaison
- Revenue enhancement
- Team Management with empathy
- Interpersonal skills
- Portfolio management
Certification
- IATA/UFTAA Foundation & EBT Course Kuoni Academy
- Hospitality Aviation & Travel Management| Frankfinn
- CRS AMADEUS| Bird Academy
- CPD Certification I ProTouch
- D&I Diversity and Inclusions Certification I ProTouch
- POSH Train the Trainer Certification I ProTouch
- Sales Presentation Certificates and Trainings
References
Available on request
Accomplishments
- Sales Oscar and Achievement Award I HDFC Bank
- Shining ALL STAR Award for revenue growth and client management
- Internal Appreciation through a Magazine Column
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Manager – Affluent Business Relationship Manager
AXIS Bank
03.2024 - Current
Service Manager - Merchant Service
HDFC Bank
09.2021 - 03.2024
Assistant Manager- Sales and Distribution
Air Asia India Ltd.
05.2019 - 08.2021
Assistant Manager- Sales and Distribution
SpiceJet Limited
03.2017 - 01.2019
Corporate Travel Advisor
Yatra Online Pvt Ltd.
12.2014 - 12.2016
Corporate Ticketing
International Travel House
03.2012 - 07.2014
International ticketing Executive
Yatra Online Pvt. Ltd.
07.2011 - 03.2012
Spring Travels Pvt. Ltd.
PG DIPLOMA -
TRAVEL & TOURISM, Kuoni Academy- New Delhi
BA (English Honors) -
Delhi University
MBA -
SVKM’s Narsee Monjee Institute of Management studies (NMIMS)
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