Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Arpita das

Gurugram(work From Home)

Summary

Dynamic Associate Customer Success Manager at TELUS Health with a proven track record in client relationship management and renewal processes. Expert in active listening and clear communication, I have successfully achieved revenue targets while enhancing customer satisfaction through personalized service and strategic problem-solving.

Overview

6
6
years of professional experience

Work History

Associate Customer Success Manager

TELUS Health
Gurugram
06.2023 - Current
  • Achieve identified revenue and growth targets
  • Respond to client inquiries & service requests pertaining to their programs and services
  • Responsible for the execution of client contracts and programs
  • Responsible for program governance including the review of internal reporting and identification of issues
  • Issuing reports to clients
  • Managing the renewal process with appropriate internal teams

Customer Success Associate and Account manager

Sell.Do
Pune
03.2021 - 05.2023
  • Handled new customer entries and complaints via email and telephone
  • Reported resolution times and pain points in weekly and monthly meetings
  • Replied to public customer feedback in a timely and transparent manner
  • Adhered to strict KPls while ensuring a personalized service
  • Solved customer complaints and issues, escalating when needed
  • Assisting challenging and difficult client interactions
  • Actively seeking new sales opportunities with existing customers
  • Implementing improved customer care procedures to increase satisfaction levels
  • Streamlining the team's customer handling processes to be more efficient
  • Exceptional communication via email, live chat, telephone, and social media

Intern

Safilo India Pvt Ltd
04.2020 - 06.2020
  • Ended up tracing 187 retailers of Safilo to understand their post lockdown plans
  • Resolved the queries of the retailers
  • Created awareness of the new product on different digital marketing platforms
  • Negotiated with different digital marketing agencies for market their upcoming product
  • Project on 'Analyzed The Impact Of Lockdown On The Business Of Retailers And Dealers Of Safilo And Advertised New Product On Different Digital Platform'

Marketing Intern

Tata Motors
Jamshedpur
12.2019 - 01.2020
  • Understood the working of project Neev
  • Dealt with red TGMs through cold calling
  • Analyzed the problem of Tata Gramin Mitra and providing them with the right solution
  • Converted red TGMs to yellow TGMs
  • Analyzed the difference in market share of Mahindra bolero pick up and Tata Xenon Yodha
  • Project entitled 'Scope Of Increasing Productivity Of Tata Gramin Mitra Under Project Neev & Comparison Of Mahindra Bolero Pick Up vs Tata Xenon Yodha'

Education

PGDM - Marketing

Pune Institute of Business Management
Pune
06-2021

Bachelor of Business Administration - BBA - bachelors of business administration

Birla Institute of Technology, Ranchi
Ranchi
05-2019

school -

Sacred heart convent school jamshedpur
jamshedpur

Skills

  • Active listening
  • Clear Communications
  • Relationship building
  • Client relationship management
  • Renewal management

Timeline

Associate Customer Success Manager

TELUS Health
06.2023 - Current

Customer Success Associate and Account manager

Sell.Do
03.2021 - 05.2023

Intern

Safilo India Pvt Ltd
04.2020 - 06.2020

Marketing Intern

Tata Motors
12.2019 - 01.2020

PGDM - Marketing

Pune Institute of Business Management

Bachelor of Business Administration - BBA - bachelors of business administration

Birla Institute of Technology, Ranchi

school -

Sacred heart convent school jamshedpur

Similar Profiles

CREATE PROFILE
Arpita das