ARPITA DUTTA
Marketing Executive
Kolkata
Summary
Diligent BDE with experience managing phone, online and consultative communications with customers.
Proactively identified business development opportunities and built strong relationships with current and prospective customers.
Versatile professional comfortable working in high-volume environment.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sr. Business Development Executive, Customer Support
SBI LIFE INSURANCE Co. Ltd
Kolkata, West Bengal
08.2018 - Current
- Responsibilities: Business Development, , Product off-line processing.
- Listened to customers' questions and concerns to provide answers or responses.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Communicated directly with customers and partners to build strong business networks and relationships.
Business Executive
ANB Travels Pvt. Ltd
KOLKATA, West Bengal
08.2017 - 08.2018
- Customer support, Data Processing.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Quality Analyst
NETSCRIBES INDIA PVT.LTD
KOLKATA, West Bengal
08.2014 - 08.2017
- Content sourcing.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
Education
MBA - HR
Pondichery University And St. Xavier’s College
06.2017 - 07.2019
Masters Of Arts (MA) -
Rabindra Bharati University
Masters Of Arts (MA) 07.2009 - 08.2011
Bachelor of Arts -
Rabindra Bharati University
Bachelor Of Arts 06.2006 - 06.2009
Higher Secondary (10+2) - undefined
The Park Institution, W.B.C.H
10th Standard - undefined
Baghbazar Multipurpose Girl’s School
Skills
Customer support and assistance
Additional Information
- Permanent Address: Doyel Apartment,24/3c, Kashi Nath Dutta Road, Kolkata -700036
Timeline
Sr. Business Development Executive, Customer Support
SBI LIFE INSURANCE Co. Ltd
08.2018 - Current
Business Executive
ANB Travels Pvt. Ltd
08.2017 - 08.2018
MBA - HR
Pondichery University And St. Xavier’s College
06.2017 - 07.2019
Quality Analyst
NETSCRIBES INDIA PVT.LTD
08.2014 - 08.2017
Masters Of Arts (MA) -
Rabindra Bharati University
07.2009 - 08.2011
Bachelor of Arts -
Rabindra Bharati University
06.2006 - 06.2009
Higher Secondary (10+2) - undefined
The Park Institution, W.B.C.H
10th Standard - undefined
Baghbazar Multipurpose Girl’s School
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