Arpita Kothari
Beawar,RJ
Summary
Proven Assistant Manager at Equitas Small Finance Bank with a track record of fostering client relationships and driving sales performance. Expert in operations management and customer service, demonstrated by a 5x increase in CASA at IDFC First Bank. Skilled in new business generation and team leadership, ensuring high levels of customer satisfaction and branch efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Equitas Small Finance Bank
08.2022 - Current
- Develop and maintain relationships with customers, addressing inquiries and resolving issues effectively.
- Assist in managing daily branch operations, including cash management, transaction processing, and compliance with banking regulations.
- Identify opportunities to promote banking products and services, driving sales performance within the branch.
- Supervise and mentor branch staff, fostering a positive work environment and ensuring team productivity.
- Provide training to new staff on banking procedures, products, and customer service best practices.
- Strong commitment to providing exceptional customer service and building lasting relationships.
BRO
IDFC First Bank
01.2020 - 08.2022
- Generated new business and referral clients in partnership with branch team.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Supported branch manager with numerous initiatives, resulting in 5 times increase in banks CASA with more than 50% under my portfolio.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Financial Advisor
ING Vysya Insurance Comapnmay
06.2015 - 04.2017
- Expanded customer base through community outreach and strategic business partnerships.
- Worked with clients to support understanding of rationale and details of financial strategies.
Education
Master of Computer Applications -
Sikkim Manipal University
Beawar, India06-2015
Bachelor of Computer Applications -
Beawar College
Beawar, India04-2012
Skills
- Customer Service
- New business generation
- Service Support
- Client Relationships
- Product Knowledge
- Operations management
Timeline
Assistant Manager
Equitas Small Finance Bank
08.2022 - Current
BRO
IDFC First Bank
01.2020 - 08.2022
Financial Advisor
ING Vysya Insurance Comapnmay
06.2015 - 04.2017
Master of Computer Applications -
Sikkim Manipal University
Bachelor of Computer Applications -
Beawar College
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